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Added 12 mins ago
M
Team Lead - Yorkdale Shopping Centre, Toronto
Moncler
Toronto, ON · North York, ON
- Full-time
Technologically adept with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).
Added 12 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Added 12 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Added 12 mins ago
S
Business Consultant
Swoon
Toronto, ON
- $40 to $52 CAD / hour
- Contract
Added 12 mins ago
VL
Business Analyst
VStream Labs Inc.
Toronto, ON
- $70 to $75 CAD / hour
- Contract
Business-analysis and modelling tools such as Azure DevOps, Microsoft Visio, Figma, and CASE tools.
Added 12 mins ago
TT
Full Stack Java Analyst - Investment Banking
Tech Talent International
Montreal, QC
- $75,000 to $80,000 CAD / year
- Full-time
Minimum 3 years of experience in a similar Software Developer role.
Added 12 mins ago
NS
2627-200 - Faculty, Related Subjects - Burridge Campus
Nova Scotia Community College - NSCC
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Temporary
You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, e-mail and VISIO drawing program. Experience using a Learning Management System such as…
Added 12 mins ago
MH
Human Resources Advisor
Medicine Hat College
Medicine Hat, AB
- Full-time
Demonstrated proficiency with computers, Microsoft 365, HRIS, and web applications.
Added 12 mins ago
B
Software Developer - CRM - Senior (Lead exp)
Bevertec
Toronto, ON
- Contract
Job Role: Software Developer - CRM - Senior (Lead exp)
Added 12 mins ago
OH
Care Coordinator, Regular Full Time, Western Champlain, Renfrew
Ontario Health atHome
Renfrew, ON
- Full-time
Working knowledge of computer software (email, internet) and Microsoft Office applications (Word, Outlook, etc.)
Added 12 mins ago
IC
Sales Support & Communications Coordinator
Informa Connect - Global Finance
Toronto, ON
- Full-time
Technical Proficiency: Experience with CRM systems (e.g., Salesforce), Microsoft Office, and website content management.
Added 12 mins ago
BB
Regional Trade Development Manager (United Division)
Breakthru Beverage Group
Toronto, ON
- Full-time
Added 12 mins ago
TT
Java Technical Lead - Investment Banking
Tech Talent International
Montreal, QC
- $100,000 to $105,000 CAD / year
- Full-time
Added 12 mins ago
R&
Senior Azure DevOps / AI Platform DevOps
Robertson & Company Ltd.
Ottawa, ON
- Contract
Proven experience deploying, managing, and optimizing applications and platforms in Microsoft Azure
Added 12 mins ago
OH
Bilingual Care Coordinator, Regular Full-Time, Congregate Care Team East, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
Added 12 mins ago
PM
Strategist
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Montreal, QC
- Full-time
High proficiency in Microsoft Office - especially Excel and PowerPoint - with demonstrated fiscal management skills.
Added 12 mins ago
LI
Finance Operations Manager (AP)
Livingston International
Toronto, ON
- Full-time
Added 12 mins ago
OH
Bilingual Care Coordinator, Temporary Full Time, Palliative, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
Working knowledge of computer software (email, internet) and Microsoft Office applications (Word, Excel, Power Point, etc.)
Added 12 mins ago
TC
Manager, Fund Accounting (Real Assets)
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Toronto, ON
- $111,000 to $133,000 CAD / year
- Full-time
Added 12 mins ago
OH
Care Coordinator, Temporary Full Time, Western Ottawa, Bells Corners
Ontario Health atHome
Ottawa, ON
- Full-time
Working knowledge of computer software (email, internet) and Microsoft Office applications (Word, Outlook, etc.)
Added 12 mins ago
FR
Trademark Clerk
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Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
Advanced computer skills, including Microsoft Office, Outlook, document management systems.
Added 12 mins ago
LB
Finance Manager
Larga Baffin Ltd.
Ottawa, ON
- Full-time
Added 12 mins ago
NS
2627-188 - Digital Technology Analyst (CS12) - IT Campus
Nova Scotia Community College - NSCC
Halifax, NS
- Temporary
…certifications, would be considered an asset: Network+, A+, Security+, Microsoft MCP or RedHat (or similar Linux…
Added 14 mins ago
B
CLIENT SUPPORT COORDINATOR – Toronto (18 month contract)
BDC
Toronto, ON
- Full-time
Proficiency with Microsoft Office applications, including Microsoft Outlook, Word, Excel, and PowerPoint.
Added 14 mins ago
EH
Administrative Assistant PT
Edgewood Health Network Inc
Carters Point, NB
- $22 to $25 CAD / hour
- Part-time

Specialist Solution Management-CA

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

The incumbent role is responsible for providing technical support to the Rail Traffic Control (RTC) system and coordinating with other Information and Technology (Technology) stakeholders to ensure the integrity and evolution of the products they are accountable for. The role ensures that these products perform within agreed-upon Service Level Agreements (SLAs), adhere to Technology standards (e.g., Security and Architecture), maintain support excellence, and always stay current. Acting as the primary escalation point during problem resolution, the incumbent keeps business stakeholders informed of progress.

Main Responsibilities

Critical Systems Operations and Support

Maintain and support critical Train Dispatch Systems to ensure smooth train operations
Setup, configure, and maintain system servers and workstations
Configure, test, and install vendor system releases
Prepare, test, and implement database changes
Troubleshoot system issues, conduct Root Cause Analysis (RCA), and implement resolutions
Participate in the development of a new critical dispatch system (i.e., PDS2.0) being developed by Wabtec
Provide first-line support for the system once in service, focusing on improving performance and availability
Automate and optimize support tasks
Ensure compliance with all relevant CN Technology standards (e.g., Security, Architecture, Project Delivery Methodology, Sarbanes-Oxley (SOX), Information Technology Infrastructure Library (ITIL))
Maintain and Support the Office Communication Gateway (OCG) and Aserver systems, and assist with the packet switch migration to the OCG project

Release, Change and Incident Management

Coordinate system changes with all relevant stakeholders
Lead incident resolution, ensuring full recovery and resolution within the SLA, followed by problem investigations, including defect creation
Handle releases, defining implementation plans including deployment, cutover, and fallback and ensure successful deployment to the production environment
Effectively and promptly inform business stakeholders of recovery activities

Documentation, Training and Collaboration

Interface with business colleagues, Technology Help Desk, Technology Command Center (ITCC), Technology support teams, or vendors
Collaborate with team members to enhance overall support and product evolution activities
Create, update, and manage comprehensive documentation for internal processes, procedures, and best practices
Collaborate with Subject Matter Experts (SMEs) to ensure accuracy and relevancy of documentation
Develop clear and concise job aids, manuals, and instructional materials to support training and onboarding efforts
Establish a central repository for easy access to documentation by team members
Regularly review and update existing documents to reflect process changes
Provide training and support to team members on effective use of documentation resources

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN's hybrid work model. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. The role is required to be on-call 24/7 on a rotating schedule with colleagues and may be required to respond to emergency situations. The role requires minimal travel (5%) within North America.

Experience

Support Environment

Graduates with the required technical knowledge will be considered for this role
Experience in a 24/7 support environment
Candidates with an equivalent combination of education, training, and experience will be considered

Education/Certification/Designation

Bachelor's Degree in Computer Science, Information Systems, or equivalent Degree, Diploma, or work experience
Candidates with equivalent practical experience, education, or training will be considered

Competencies

We Care About Each Other
We Strive for Excellence
We Succeed Together
We Lead Responsibly
Customer service
High-Impact Execution
Conveying the vision
Planning
AI Literacy and data orientation

Technical Skills/Knowledge

Strong understanding of release management processes and best practices
Proficient in analyzing systems and processes with a focus on innovation and process improvement
Knowledge of various deployment strategies
Knowledge in Continuous Integration (CI) and Continuous Deployment (CD) practices
Proficient in scripting using various scripting languages
Knowledge of Application Programming Interfaces (APIs)
Familiarity with the following tools and platforms: ServiceNow, Google Cloud Platform (GCP), Kubernetes, PowerShell scripting, Linux operating systems, CockroachDB, Microsoft Structures Query Language (SQL), Anthos, and Kafka

Apply About employer

More about this job

Responsibilities

Support and maintain critical rail dispatch systems and related infrastructure, including configuring systems, deploying releases, managing database changes, troubleshooting incidents, and improving performance and availability. Coordinate changes and incident resolution with business and technology stakeholders, maintain documentation and training resources, and contribute to the development and support of a new dispatch system.

Requirements

The posting considers graduates with the required technical knowledge and candidates with equivalent education, training, or practical experience; experience in a 24/7 support environment is also noted. Relevant knowledge includes release and deployment practices, CI/CD, scripting, APIs, and tools such as ServiceNow, GCP, Kubernetes, PowerShell, Linux, CockroachDB, SQL, Anthos, and Kafka.

Skills

Critical Systems Support
Train Dispatch Systems
Release Management
Incident Management
Root Cause Analysis
Change Management
Scripting
Continuous Integration
Continuous Deployment
Database Management
Linux
PowerShell
SQL
Kubernetes
Google Cloud Platform
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Rail Traffic Control
Train Dispatch Systems
PDS2.0
Wabtec
Office Communication Gateway
Aserver
Release Management
Change Management
Incident Management
Root Cause Analysis
Service Level Agreements
ServiceNow
Google Cloud Platform
Kubernetes
PowerShell
Linux
CockroachDB
SQL
Anthos
Kafka
APIs
Continuous Integration
Continuous Deployment
ITIL
Sarbanes-Oxley
Security Standards
Architecture Standards
Deployment Strategies
Scripting
24/7 Support

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