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Added 11 mins ago
E
Junior IT Desktop Support Specialist
Entuitive
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Excellent verbal and written communication skills and a genuine customer-service mindset - this is a people-facing role.
Added 11 mins ago
M
Technical Architect- AI
Mphasis
Toronto, ON
- Full-time
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™…
Added 11 mins ago
Part Time (CAN) Pharmacy Assistant
Walmart Canada
Charlottetown, PE
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 11 mins ago
BC
Heavy Duty Mechanic
Big Country Equipment Repair LTD
ON · Ontario, Canada
- Full-time
Big Country Equipment is hiring an experienced licensed Heavy Duty Mechanic (Equipment Technician) to perform field service, diagnostics, maintenance, and repairs on heavy mining and…
Added 11 mins ago
IO
Environmental Advisor - Advanced (Cold Lake)
Imperial Oil
Gurneyville, AB
- Full-time
Advocate for responsible, sustainable business positions clearly communicate business and technical impacts and effectively advance these positions in regulatory, governmental and community…
Added 11 mins ago
BC
Fuel & Lube Operator
Big Country Equipment Repair LTD
ON · Ontario, Canada
- Full-time
Big Country Equipment is a BC-based heavy equipment service and repair company that works with resource-based customers in the construction, forestry, mining, and oil and gas sectors in…
Added 11 mins ago
BC
Heavy Duty Mechanic
Big Country Equipment Repair LTD
ON · Ontario, Canada
- Full-time
Big Country Equipment is hiring an experienced licensed Heavy Duty Mechanic (Equipment Technician) to perform field service, diagnostics, maintenance, and repairs on heavy mining and…
Added 11 mins ago
BC
Heavy Duty Mechanic
Big Country Equipment Repair LTD
ON · Ontario, Canada
- Full-time
Big Country Equipment is hiring an experienced licensed Heavy Duty Mechanic (Equipment Technician) to perform field service, diagnostics, maintenance, and repairs on heavy mining and…
Added 11 mins ago
WC
(CAN) Pharmacy Assistant Full Time
Walmart Canada
Hamilton, ON
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 11 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Mount Pearl, NL
- Contract
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 11 mins ago
WC
Pharmacy Assistant
Walmart Canada
Ottawa, ON · Kanata, ON
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 11 mins ago
VS
Forward Deployed Engineer - Full Stack AI Solutions
VistaVu Solutions
Calgary, AB
- Full-time
…architecture, engineering, and delivery colleagues. Explain technical trade-offs and keep decisions tied to the customer’s…
Added 11 mins ago
M
Quality Analyst
Mativ
Renfrew, ON
- Full-time
Works closely with cell leaders, engineering department, and customer service towards closer of customer complaints in a manner consistent with the site’s quality metrics.
Added 11 mins ago
GR
Facilities and Maintenance Lead
Goldbeck Recruiting
Abbotsford, BC
- $40 to $45 CAD / hour
- Full-time
Our client is a well-established Canadian manufacturer specializing in the design, manufacturing, and service of high-quality transportation equipment and specialty trailers. With a strong…
Added 11 mins ago
KH
Digital Health Support Specialist (MWT-OHT)
Kensington Health
Toronto, ON
- Full-time
The Application Support Specialist provides customer-service oriented digital support to solo and small group physician members of the Mid-West Toronto Family Practice Network. Hired and…
Added 11 mins ago
OH
IT Specialist
O'Dell HVAC Group
Waterloo, ON
- Full-time
…technology infrastructure while providing reliable, high-quality technical support to employees across the business. This hands-on role combines day-to-day IT operations with system…
Added 11 mins ago
GE
Counter Sales - London
Gerrie Electric Wholesale Ltd.
London, ON
- $21 to $22 CAD / hour
- Full-time
Service customer needs promptly and efficiently, addressing customer questions or concerns.
Added 12 mins ago
AI
Assistant Shop Foreman - Parkland Chrysler Dodge Jeep Ram
AutoCanada Inc.
Spruce Grove, AB
- $50 to $54 CAD / hour
- Full-time
Communicating with Parts and Service Advisors regularly to effectively manage production/repairs, cycle times and customer communication
Added 12 mins ago
TL
Ski Patrol Dispatch - Winter 26/27
The Lake Louise Ski Area Ltd
AB
- Full-time
- Temporary
Distribution of Avalanche Reports and A/C openings to the lodges and collecting mail and snow reports from Customer Service daily.
Added 12 mins ago
R
Ingenieur(e) de projets / Project Engineer
RTX
Longueuil, QC
- Full-time
Ce rôle consiste principalement à la gestion de projets techniques et de développement de turbomoteurs, incluant l'homologation et le soutien à l'entrée en production et en service.
Added 12 mins ago
CT
Security Systems Technician - Service Focused
Convergint Technologies Ltd
Mississauga, ON
- $30 to $38 CAD / hour
Convergint is looking for a team-oriented, experienced Security Service Technician, to join our amazing culture in our Toronto location. In this position, you are responsible for providing…
Added 12 mins ago
W
Senior Associate, Administrative Assistance, W&R
WTW
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
As Senior Associate – Administrative Assistance, this position requires a passion for client/customer satisfaction as well as the desire to continually tackle new challenges. This position…
Added 12 mins ago
E
Junior IT Desktop Support Specialist
Entuitive
Remote, Canada
- Full-time
- Remote
Excellent verbal and written communication skills and a genuine customer-service mindset - this is a people-facing role.
Added 12 mins ago
CC
Retail Store Manager in Training
Canna Cabana
Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
- Full-time
Strong customer service and troubleshooting skills.
Added 12 mins ago
Field Technician (Printers/Copiers/Scanner)
Xerox
PE · Saskatoon, SK
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.

Specialist Solution Management-CA

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

The incumbent role is responsible for providing technical support to the Rail Traffic Control (RTC) system and coordinating with other Information and Technology (Technology) stakeholders to ensure the integrity and evolution of the products they are accountable for. The role ensures that these products perform within agreed-upon Service Level Agreements (SLAs), adhere to Technology standards (e.g., Security and Architecture), maintain support excellence, and always stay current. Acting as the primary escalation point during problem resolution, the incumbent keeps business stakeholders informed of progress.

Main Responsibilities

Critical Systems Operations and Support

Maintain and support critical Train Dispatch Systems to ensure smooth train operations
Setup, configure, and maintain system servers and workstations
Configure, test, and install vendor system releases
Prepare, test, and implement database changes
Troubleshoot system issues, conduct Root Cause Analysis (RCA), and implement resolutions
Participate in the development of a new critical dispatch system (i.e., PDS2.0) being developed by Wabtec
Provide first-line support for the system once in service, focusing on improving performance and availability
Automate and optimize support tasks
Ensure compliance with all relevant CN Technology standards (e.g., Security, Architecture, Project Delivery Methodology, Sarbanes-Oxley (SOX), Information Technology Infrastructure Library (ITIL))
Maintain and Support the Office Communication Gateway (OCG) and Aserver systems, and assist with the packet switch migration to the OCG project

Release, Change and Incident Management

Coordinate system changes with all relevant stakeholders
Lead incident resolution, ensuring full recovery and resolution within the SLA, followed by problem investigations, including defect creation
Handle releases, defining implementation plans including deployment, cutover, and fallback and ensure successful deployment to the production environment
Effectively and promptly inform business stakeholders of recovery activities

Documentation, Training and Collaboration

Interface with business colleagues, Technology Help Desk, Technology Command Center (ITCC), Technology support teams, or vendors
Collaborate with team members to enhance overall support and product evolution activities
Create, update, and manage comprehensive documentation for internal processes, procedures, and best practices
Collaborate with Subject Matter Experts (SMEs) to ensure accuracy and relevancy of documentation
Develop clear and concise job aids, manuals, and instructional materials to support training and onboarding efforts
Establish a central repository for easy access to documentation by team members
Regularly review and update existing documents to reflect process changes
Provide training and support to team members on effective use of documentation resources

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN's hybrid work model. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. The role is required to be on-call 24/7 on a rotating schedule with colleagues and may be required to respond to emergency situations. The role requires minimal travel (5%) within North America.

Experience

Support Environment

Graduates with the required technical knowledge will be considered for this role
Experience in a 24/7 support environment
Candidates with an equivalent combination of education, training, and experience will be considered

Education/Certification/Designation

Bachelor's Degree in Computer Science, Information Systems, or equivalent Degree, Diploma, or work experience
Candidates with equivalent practical experience, education, or training will be considered

Competencies

We Care About Each Other
We Strive for Excellence
We Succeed Together
We Lead Responsibly
Customer service
High-Impact Execution
Conveying the vision
Planning
AI Literacy and data orientation

Technical Skills/Knowledge

Strong understanding of release management processes and best practices
Proficient in analyzing systems and processes with a focus on innovation and process improvement
Knowledge of various deployment strategies
Knowledge in Continuous Integration (CI) and Continuous Deployment (CD) practices
Proficient in scripting using various scripting languages
Knowledge of Application Programming Interfaces (APIs)
Familiarity with the following tools and platforms: ServiceNow, Google Cloud Platform (GCP), Kubernetes, PowerShell scripting, Linux operating systems, CockroachDB, Microsoft Structures Query Language (SQL), Anthos, and Kafka

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More about this job

Responsibilities

Support and maintain critical rail dispatch systems and related infrastructure, including configuring systems, deploying releases, managing database changes, troubleshooting incidents, and improving performance and availability. Coordinate changes and incident resolution with business and technology stakeholders, maintain documentation and training resources, and contribute to the development and support of a new dispatch system.

Requirements

The posting considers graduates with the required technical knowledge and candidates with equivalent education, training, or practical experience; experience in a 24/7 support environment is also noted. Relevant knowledge includes release and deployment practices, CI/CD, scripting, APIs, and tools such as ServiceNow, GCP, Kubernetes, PowerShell, Linux, CockroachDB, SQL, Anthos, and Kafka.

Skills

Critical Systems Support
Train Dispatch Systems
Release Management
Incident Management
Root Cause Analysis
Change Management
Scripting
Continuous Integration
Continuous Deployment
Database Management
Linux
PowerShell
SQL
Kubernetes
Google Cloud Platform
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Rail Traffic Control
Train Dispatch Systems
PDS2.0
Wabtec
Office Communication Gateway
Aserver
Release Management
Change Management
Incident Management
Root Cause Analysis
Service Level Agreements
ServiceNow
Google Cloud Platform
Kubernetes
PowerShell
Linux
CockroachDB
SQL
Anthos
Kafka
APIs
Continuous Integration
Continuous Deployment
ITIL
Sarbanes-Oxley
Security Standards
Architecture Standards
Deployment Strategies
Scripting
24/7 Support

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