Closed listing
Supervisor Chief Dispatcher-CA
- AB, Canada
- Edmonton, AB, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Job Summary
The incumbent is a front-line supervisor position responsible for the management of day-to-day train operations of the territory and unionized Rail Traffic Control Dispatchers (RTC) to meet CN's service commitments. The incumbent's primary responsibility is to ensure network fluidity, optimal crew utilization and transportation plan implementation. The incumbent oversees the dispatching of trains by providing direction to the RTC based on regional goals and initiatives. Spearheading the day-to-day operations of a 24/7 function, the role is critical to ensuring the on-time performance of trains, and thus, CN's commitment to customers.
Main Responsibilities
Safety Orientation, Understanding, Compliance and Coordinating
The role has irregular hours (including nights, weekends, holidays). The incumbent has an overall commitment to safety, while working in conjunction with collective agreement.
Experience
Industrial Work
The incumbent is a front-line supervisor position responsible for the management of day-to-day train operations of the territory and unionized Rail Traffic Control Dispatchers (RTC) to meet CN's service commitments. The incumbent's primary responsibility is to ensure network fluidity, optimal crew utilization and transportation plan implementation. The incumbent oversees the dispatching of trains by providing direction to the RTC based on regional goals and initiatives. Spearheading the day-to-day operations of a 24/7 function, the role is critical to ensuring the on-time performance of trains, and thus, CN's commitment to customers.
Main Responsibilities
Safety Orientation, Understanding, Compliance and Coordinating
- Coach and train unionized employees on safe operating procedures for train movement
- Build safety compliance and improve safety results through regular safety observations; provide feedback (positive and constructive) to subordinates and act on non-compliant behaviour
- Train, audit, and implement standard operating procedures
- Ensure safe operation as measured by accidents and incidents and employee injuries
- Achieve weekly and monthly safety observation expectations and objectives about the safety management plan
- Maintain teamwork and order among staff, contractors, and internal clients by acting with a sense of urgency to respond to issues as they may arise
- Use operational data in CN systems to identify opportunities to improve asset utilization and service reliability
- Lead crew utilization, track deadheads, recrews and labour cost and act to improve the operations and cost control
- Prepare daily meet plans
- Monitor the oversight of track maintenance, track repairs, and upgrades while overseeing the operation of train movement
- Set recover plans for service exceptions in conjunction with field
- Lead train line ups and train meets and to predict estimated time of arrival and train crew needs
- Align train crews and schedule
- Determine best opportunity to move trains against multiple demands
- Give recommendations to cost control and asset utilization when planning workflow and implementing decisions
- Manage crew allocation by territory requirements as per CBA
- Communicate company goals and policies to create clear understanding of direction and expectations
- Conduct investigations per collective agreement and issue discipline in collaboration with the leadership team
- Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching
- Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings
- Conduct onboarding conversations to ensure employees are adopting proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently
- Identify and coach performance deficiencies, and act to build required behaviour
- Share best practices, information and operational concerns to create transparency and clear understanding of CN's direction and expectations
The role has irregular hours (including nights, weekends, holidays). The incumbent has an overall commitment to safety, while working in conjunction with collective agreement.
Experience
Industrial Work
- Industrial work experience that demonstrates progression of responsibility and complexity in a safety-compliant environment*
- Minimum 4 years of supervisory experience of unionized employees*
- 2 years of experience as a Rail Traffic Control Dispatcher*
- Candidates with an equivalent combination of education, training, and experience will be considered
- Any requirement marked with (*) will be considered an asset (not mandatory)
- High School Diploma
- Bachelor's Degree in Business or Logistics*
- Candidates with equivalent practical experience, education, or training will be considered
- Any requirement marked with (*) will be considered an asset (not mandatory)
- We Care About Each Other
- We Strive for Excellence
- We Succeed Together
- We Lead Responsibly
- Vision and strategic thinking
- Impactful and inclusive leadership
- Performance and value delivery
- Empowerment and talent development
- Strategic communication and influence
- Managerial courage and decisiveness
- Customer service
- High
- Planning
- Coordination
- Prioritization
- Knowledge of operating rules, procedures and policies
- General Microsoft and computer skills; especially with Excel, Word, SRS, SAP, PAP, Applications such as RTBI and DataCity
More about this job
Responsibilities
Supervise unionized Rail Traffic Control Dispatchers and coordinate daily train operations to support safe, reliable service, network fluidity, and effective crew utilization. Plan train movements and crew allocation, respond to service disruptions, control operating costs, and lead employee safety, performance, training, and compliance activities.
Requirements
The posting lists industrial experience showing increasing responsibility, at least four years of supervisory experience with unionized employees, and two years of Rail Traffic Control Dispatcher experience as assets rather than mandatory requirements. A high school diploma is listed, while a bachelor's degree in Business or Logistics is an asset; equivalent education, training, and experience may be considered.
Skills
- Rail Traffic Control
- Train Dispatching
- Safety Compliance
- Union Workforce Supervision
- Crew Utilization
- Operational Planning
- Problem Solving
- Decision Making
- Performance Management
- Employee Coaching
- Investigations and Discipline
- Service Reliability
- Cost Control
- Microsoft Excel
- SAP
- Operating Rules and Procedures
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Management & Leadership
- Security & Safety
Keywords
- Rail Transportation
- Rail Traffic Control
- Train Dispatching
- Train Operations
- Operating Rules
- Standard Operating Procedures
- Safety Management
- Safety Observations
- Unionized Employees
- Collective Agreement
- Crew Utilization
- Crew Allocation
- Train Lineups
- Train Meets
- Service Reliability
- Network Fluidity
- Asset Utilization
- Cost Control
- Service Recovery Plans
- Performance Management
- Employee Onboarding
- Employee Training
- Employee Coaching
- Investigations
- Microsoft Excel
- Microsoft Word
- SRS
- SAP
- PAP
- RTBI