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Supervisor Chief Dispatcher-CA

AB, Canada
Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Job Summary

The incumbent is a front-line supervisor position responsible for the management of day-to-day train operations of the territory and unionized Rail Traffic Control Dispatchers (RTC) to meet CN's service commitments. The incumbent's primary responsibility is to ensure network fluidity, optimal crew utilization and transportation plan implementation. The incumbent oversees the dispatching of trains by providing direction to the RTC based on regional goals and initiatives. Spearheading the day-to-day operations of a 24/7 function, the role is critical to ensuring the on-time performance of trains, and thus, CN's commitment to customers.

Main Responsibilities

Safety Orientation, Understanding, Compliance and Coordinating

Coach and train unionized employees on safe operating procedures for train movement
Build safety compliance and improve safety results through regular safety observations; provide feedback (positive and constructive) to subordinates and act on non-compliant behaviour
Train, audit, and implement standard operating procedures
Ensure safe operation as measured by accidents and incidents and employee injuries
Achieve weekly and monthly safety observation expectations and objectives about the safety management plan

Problem Solving and Decision Making

Maintain teamwork and order among staff, contractors, and internal clients by acting with a sense of urgency to respond to issues as they may arise
Use operational data in CN systems to identify opportunities to improve asset utilization and service reliability
Lead crew utilization, track deadheads, recrews and labour cost and act to improve the operations and cost control

Planning and Organizing Workload

Prepare daily meet plans
Monitor the oversight of track maintenance, track repairs, and upgrades while overseeing the operation of train movement
Set recover plans for service exceptions in conjunction with field
Lead train line ups and train meets and to predict estimated time of arrival and train crew needs
Align train crews and schedule
Determine best opportunity to move trains against multiple demands
Give recommendations to cost control and asset utilization when planning workflow and implementing decisions
Manage crew allocation by territory requirements as per CBA

General Leadership of Union Workforce

Communicate company goals and policies to create clear understanding of direction and expectations
Conduct investigations per collective agreement and issue discipline in collaboration with the leadership team
Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching

Performance Management, Training and Onboarding

Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings
Conduct onboarding conversations to ensure employees are adopting proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently
Identify and coach performance deficiencies, and act to build required behaviour
Share best practices, information and operational concerns to create transparency and clear understanding of CN's direction and expectations

Working Conditions

The role has irregular hours (including nights, weekends, holidays). The incumbent has an overall commitment to safety, while working in conjunction with collective agreement.

Experience

Industrial Work

Industrial work experience that demonstrates progression of responsibility and complexity in a safety-compliant environment*
Minimum 4 years of supervisory experience of unionized employees*
2 years of experience as a Rail Traffic Control Dispatcher*
Candidates with an equivalent combination of education, training, and experience will be considered
Any requirement marked with (*) will be considered an asset (not mandatory)

Education/Certification/Designation

High School Diploma
Bachelor's Degree in Business or Logistics*
Candidates with equivalent practical experience, education, or training will be considered
Any requirement marked with (*) will be considered an asset (not mandatory)

Competencies

We Care About Each Other
We Strive for Excellence
We Succeed Together
We Lead Responsibly
Vision and strategic thinking
Impactful and inclusive leadership
Performance and value delivery
Empowerment and talent development
Strategic communication and influence
Managerial courage and decisiveness
Customer service
High
Planning
Coordination
Prioritization

Technical Skills/Knowledge

Knowledge of operating rules, procedures and policies
General Microsoft and computer skills; especially with Excel, Word, SRS, SAP, PAP, Applications such as RTBI and DataCity

Apply About employer

More about this job

Responsibilities

Supervise unionized Rail Traffic Control Dispatchers and coordinate daily train operations to support safe, reliable service, network fluidity, and effective crew utilization. Plan train movements and crew allocation, respond to service disruptions, control operating costs, and lead employee safety, performance, training, and compliance activities.

Requirements

The posting lists industrial experience showing increasing responsibility, at least four years of supervisory experience with unionized employees, and two years of Rail Traffic Control Dispatcher experience as assets rather than mandatory requirements. A high school diploma is listed, while a bachelor's degree in Business or Logistics is an asset; equivalent education, training, and experience may be considered.

Skills

Rail Traffic Control
Train Dispatching
Safety Compliance
Union Workforce Supervision
Crew Utilization
Operational Planning
Problem Solving
Decision Making
Performance Management
Employee Coaching
Investigations and Discipline
Service Reliability
Cost Control
Microsoft Excel
SAP
Operating Rules and Procedures

Visa sponsorship

Not detected in the job text

Keywords

Rail Transportation
Rail Traffic Control
Train Dispatching
Train Operations
Operating Rules
Standard Operating Procedures
Safety Management
Safety Observations
Unionized Employees
Collective Agreement
Crew Utilization
Crew Allocation
Train Lineups
Train Meets
Service Reliability
Network Fluidity
Asset Utilization
Cost Control
Service Recovery Plans
Performance Management
Employee Onboarding
Employee Training
Employee Coaching
Investigations
Microsoft Excel
Microsoft Word
SRS
SAP
PAP
RTBI

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