Job Summary
The incumbent is responsible for overseeing Crew Dispatchers in the Crew Management Centre and leading the unionized employees within the confines of the collective agreement. The incumbent will act as a first point of contact for the Transportation function as it relates to crew utilization and first point of escalation for issues regarding crewing and people management.
Main Responsibilities
Management and Planning of Train Crews
- Ensure crews are called timely, accurately and lead the exceptions
- Ensure all crewing operations are within the regulations and guidelines of the Railway Association of Canada and Federal Railway Act
- Responsible for crew scheduling, record keeping and changing of card applications
- Ensure weekly maintenance of manpower requirements (correlates to guarantees and costs)
- Report crewing concerns across territory to various groups and departments (i.e. Rail Traffic Control, Transportation, Engineering, etc.)
- Plan with Divisional Officers and Chief Dispatchers to ensure train crews are utilized effectively to keep Terminal and Operation fluid
- Identify issues and false information to Senior Managers for investigation purposes
- Prepare incident reports involving crew information to Transportation
General Leadership and Supervision of Unionized Workforce
- Communicate company goals and policies to create clear understanding of direction and expectations
- Conduct investigations per collective agreement and issue discipline in collaboration with function's leadership team
- Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching
- Control and uphold the attendance management process and escalate when required
- Responsible for the administration of time off and leave of absence requests
- Respond to Step II grievances escalated by designated Union representatives in conjunction with the Assistant Manager Crew Management Centre
Performance Management, Training and Onboarding
- Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings
- Conduct onboarding conversations to ensure employees are embracing proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently with a focus on cost savings
- Identify and coach performance deficiencies, and act to build required behaviour
- Coach and mentor employees on proper procedural practices, information gathering, operational concerns and company information in order to create transparency and clear understanding of company direction and expectations
- Create job aids to assist employees in understanding local procedures or the implementation of new systems
- Monitor unproductive costs
Working Conditions
The role has works in an office setting with irregular hours, which includes working on weekends and holidays.
Experience
Supervisory Work
- Supervisory experience of unionized employees*
- 2 years of work experience in Crew Management Centre*
- Candidates with an equivalent combination of education, training, and experience will be considered
Any requirement marked with (*) will be considered an asset (not mandatory).
Education/Certification/Designation
- High School Diploma
- Candidates with equivalent practical experience, education, or training will be considered
Competencies
- We Care About Each Other
- We Strive for Excellence
- We Succeed Together
- We Lead Responsibly
- Vision and strategic thinking
- Impactful and inclusive leadership
- Performance and value delivery
- Empowerment and talent development
- Strategic communication and influence
- Managerial courage and decisiveness
- Conflict management
- Stakeholder management
- Financial acumen
- High-Impact Execution
- Planning
Technical Skills/Knowledge
- Strong Microsoft and computer skills; especially Excel, Word, SRS, CATS, TOPC, PAP, RTBI, SharePoint
- Comprehensive knowledge of collective agreement as it relates to rest and calling, with the ability to interpret and administer
