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Added 5 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 5 mins ago
IP
B2B Professional Pest Control Sales Representative
Insectica Pest Control Inc.
Toronto, ON
- Full-time
…hand off to operations for seamless onboarding and service…
Added 36 mins ago
BR
Mixer Driver
BURNCO Rock Products Ltd
Saskatoon, SK
- Full-time
BURNCO is hiring full-time Mixer Drivers for our Ready-Mix Division out of Saskatoon, SK. Reporting to the Area Manager, the successful candidates will support our business by providing…
Added 36 mins ago
Facility Patient Care Manager
Winnipeg Regional Health Authority
Winnipeg, MB
The Facility Patient Care Manager is responsible for safe and effective clinical health services delivery and facility operations for a site/local geographical area when the health services…
Added 1 hour ago
NP
Project Manager
Newmar Power LLC
Burnaby, BC
- $120,000 to $138,000 USD / year
- Full-time
The Project Manager plays a critical leadership role in overseeing complex projects from initiation through completion, ensuring alignment with organizational goals and client expectations.
Added 1 hour ago
ST
Director of Public Works ($115K-$130K/ yr + $26K NRD + Relocation Assistance)
Scout Talent
NU · Nunavut, Canada
- $115,000 to $130,000 CAD / year
- Full-time
Knowledge of water delivery and sewage collection systems, with experience using Fluid Manager considered an asset
Added 1 hour ago
OS
Manager / Senior Manager, Healthcare - Industries and Government Practice
Optimus SBR
Toronto, ON
- Full-time
This role combines hands-on delivery, client leadership, and team development. As a Manager, you will be responsible for structuring complex problems, guiding teams, and working directly…
Added 1 hour ago
SP
General Manager – Print & Sign Shop
Sage Print & Sign Ltd.
Edmonton, AB
- Full-time
The General Manager will be responsible for the day-to-day performance of the business, including staff leadership, production scheduling, customer service, quoting, quality control, sales…
Added 1 hour ago
VS
Receptionist (2026-10798)
Verve Senior Living
Langley (District), BC · City of Langley, BC
- Full-time
…value of our residences. Under the direction of the Office Manager, provides administrative support including clerical and reception duties for the efficient operation of the…
Added 1 hour ago
T
Senior IT Developer
TD
London, ON · Toronto, ON · Mississauga, ON
- Full-time
As a key member of the ATM Support and Delivery teams, the successful candidate will be required to work with a highly interactive team and will be responsible for the development and…
Added 1 hour ago
T
TDIP - Associate Director, Relationship Management
TD
Toronto, ON
- Full-time
…supporting Early-Stage clients, ensuring consistent service delivery, effective portfolio management, and early…
Added 1 hour ago
B
Mortgage Specialist
BMO
Hamilton, ON
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 1 hour ago
B
Market Leader Financial Planning
BMO
Toronto, ON
- Full-time
Oversees the implementation and delivery of business development strategies and sales initiatives.
Added 1 hour ago
B
Mortgage Specialist
BMO
North Bay, ON
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 1 hour ago
B
Mortgage Specialist
BMO
Belleville, ON
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 1 hour ago
B
Mortgage Specialist
BMO
Waterloo, ON
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 1 hour ago
B
Mortgage Specialist
BMO
Peterborough, ON
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 1 hour ago
B
Mortgage Specialist
BMO
Sudbury, ON
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 1 hour ago
B
Mortgage Specialist
BMO
Sault Ste. Marie, ON
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 1 hour ago
B
Mortgage Specialist
BMO
Brantford, ON
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 1 hour ago
B
Mortgage Specialist
BMO
Cambridge, ON
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 1 hour ago
B
Mortgage Specialist
BMO
Kitchener, ON
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 1 hour ago
B
Mortgage Specialist
BMO
St. Catharines, ON
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 1 hour ago
B
Mortgage Specialist
BMO
Guelph, ON
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 1 hour ago
M
Manager, Technology and Cyber Risk
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Manulife is seeking an experienced Manager, Technology & Cyber Risk Standards Governance to drive consistent, scalable, and effective risk management standards and practices across the…

Supervisor Crew Management Center-CA

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 30, 2026
Experience: 2 years of work experience in Crew Management Centre*
Posting language: English
Posted: Sep 30, 2026

Original job description

Job Summary

The incumbent is responsible for overseeing Crew Dispatchers in the Crew Management Centre and leading the unionized employees within the confines of the collective agreement. The incumbent will act as a first point of contact for the Transportation function as it relates to crew utilization and first point of escalation for issues regarding crewing and people management.

Main Responsibilities

Management and Planning of Train Crews

Ensure crews are called timely, accurately and lead the exceptions
Ensure all crewing operations are within the regulations and guidelines of the Railway Association of Canada and Federal Railway Act
Responsible for crew scheduling, record keeping and changing of card applications
Ensure weekly maintenance of manpower requirements (correlates to guarantees and costs)
Report crewing concerns across territory to various groups and departments (i.e. Rail Traffic Control, Transportation, Engineering, etc.)
Plan with Divisional Officers and Chief Dispatchers to ensure train crews are utilized effectively to keep Terminal and Operation fluid
Identify issues and false information to Senior Managers for investigation purposes
Prepare incident reports involving crew information to Transportation

General Leadership and Supervision of Unionized Workforce

Communicate company goals and policies to create clear understanding of direction and expectations
Conduct investigations per collective agreement and issue discipline in collaboration with function's leadership team
Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching
Control and uphold the attendance management process and escalate when required
Responsible for the administration of time off and leave of absence requests
Respond to Step II grievances escalated by designated Union representatives in conjunction with the Assistant Manager Crew Management Centre

Performance Management, Training and Onboarding

Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings
Conduct onboarding conversations to ensure employees are embracing proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently with a focus on cost savings
Identify and coach performance deficiencies, and act to build required behaviour
Coach and mentor employees on proper procedural practices, information gathering, operational concerns and company information in order to create transparency and clear understanding of company direction and expectations
Create job aids to assist employees in understanding local procedures or the implementation of new systems
Monitor unproductive costs

Working Conditions

The role has works in an office setting with irregular hours, which includes working on weekends and holidays.

Experience

Supervisory Work

Supervisory experience of unionized employees*
2 years of work experience in Crew Management Centre*
Candidates with an equivalent combination of education, training, and experience will be considered

Any requirement marked with (*) will be considered an asset (not mandatory).

Education/Certification/Designation

High School Diploma
Candidates with equivalent practical experience, education, or training will be considered

Competencies

We Care About Each Other
We Strive for Excellence
We Succeed Together
We Lead Responsibly
Vision and strategic thinking
Impactful and inclusive leadership
Performance and value delivery
Empowerment and talent development
Strategic communication and influence
Managerial courage and decisiveness
Conflict management
Stakeholder management
Financial acumen
High-Impact Execution
Planning

Technical Skills/Knowledge

Strong Microsoft and computer skills; especially Excel, Word, SRS, CATS, TOPC, PAP, RTBI, SharePoint
Comprehensive knowledge of collective agreement as it relates to rest and calling, with the ability to interpret and administer

Apply About employer

More about this job

Responsibilities

Oversee crew dispatching, scheduling, and utilization while ensuring compliance with railway regulations and collective agreements. Lead and develop unionized employees through performance management, coaching, investigations, attendance administration, and grievance responses.

Requirements

A high school diploma or equivalent practical experience, education, or training is required. Two years of supervisory experience with unionized employees and two years of Crew Management Centre experience are listed as assets, along with strong computer skills and knowledge of collective agreement provisions for rest and calling.

Skills

Crew Management
Crew Scheduling
Railway Regulations
Unionized Workforce Supervision
Employee Relations
Performance Management
Training and Onboarding
Conflict Management
Incident Reporting
Attendance Management
Operational Planning
Stakeholder Management
Microsoft Excel
Microsoft Word
Coaching and Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Crew Management Centre
Crew Dispatchers
Crew Utilization
Crew Scheduling
Railway Association of Canada
Federal Railway Act
Collective Agreement
Unionized Workforce
Crew Calling
Manpower Requirements
Train Crews
Rail Traffic Control
Transportation Operations
Incident Reports
Investigations
Discipline
Attendance Management
Grievance Management
Performance Management
Employee Onboarding
Coaching
Microsoft Excel
Microsoft Word
SRS
CATS
TOPC
PAP
RTBI
SharePoint

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