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Added 3 mins ago
Credit Analyst Intern
Societe Generale
Montreal, QC
Full-time
…portfolio of clients, which mainly consist of large non-banking financial institutions within the America’s region (i.e., private equity funds, insurance groups, regulated funds, business…
Added 3 mins ago
Enterprise Risk Management Officer- Risk Appetite and Assessment
Societe Generale
Montreal, QC
Full-time
…monitored, reported, and governed across the Americas platform. Reporting to the Head of Risk Appetite and Assessment in Montreal, this role offers broad exposure to enterprise-wide stress…
Added 3 mins ago
Senior Credit Analyst - Credit Portfolio Management – Real Assets and Infrastructure
Societe Generale
Montreal, QC
Full-time
Monitor counterparties and underlying projects, including construction progress, operational and financial performance, and covenant compliance
Added 3 mins ago
Service Manager
Wood Automotive Group
Calgary, AB
Full-time
Reporting to the General Manager, the Service Manager will be responsible for the overall leadership, performance, and day-to-day operations of the Service Department. This position plays a…
Added 3 mins ago
Finance Lead
Generis
Toronto, ON
Full-time
Financial Reporting & Revenue Accounting (20%)
Added 5 mins ago
Generalist Software Engineer - EA SPORTS™ FC
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Vancouver, BC
Share progress with your team, reporting to technical leadership and production, collaborating with the wider team and being an active participant in team culture.
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Drive the development of automated test flows, data processing pipelines, and reporting solutions.
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Generalist Software Engineer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
Share progress with your team, reporting to technical leadership and production, collaborating with the wider team and being an active participant in team culture.
Added 5 mins ago
Game Designer Intern - Summer 2027 (Apex Legends)
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Vancouver, BC
…opportunity to create groundbreaking games with some of the best developer talent in the industry. You can learn more about our studio and values at…
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Development Manager - EA SPORTS™ UFC
Electronic Arts
Vancouver, BC
Reporting to a Development Director, a Development Manager (DM) ensures the game feature delivery is on time and within budget. This DM will support and oversee the project schedule and…
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Delivery Account Operations Associate - Site Lead
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Valcourt, QC
…environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make…
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Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
Reporting to a Development Director, a Development Manager (DM) within the art team ensures the delivery of game features and assets is on time and within budget. You as the DM will oversee…
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Development Manager - EA Sports FC
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Reporting to a Development Director, a Development Manager (DM) within the art team ensures the delivery of game features and assets is on time and within budget. You as the DM will oversee…
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Development Manager - EA Sports FC
Electronic Arts
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Reporting to a Development Director, a Development Manager (DM) within the art team ensures the delivery of game features and assets is on time and within budget. You as the DM will oversee…
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Audio Software Engineer - EA SPORTS™ UFC
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You will work three days per week at our EAV Studio in Burnaby, British Columbia, as part of our hybrid model, reporting to our Technical Lead.
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Advanced DevOps Games Software Engineer - American Football
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Victoria, BC
Reporting to a Software Engineering Manager, as an Advanced DevOps & Automation Engineer, you will be responsible for designing, implementing, and maintaining scalable systems and tools…
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Senior Lighting Director - EA SPORTS FC
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Vancouver, BC
Reporting to the Group Art and Animation Director for EA SPORTS FC, we are seeking an experienced, innovative and visionary Senior Lighting Director to lead and unify our lighting teams…
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Data Analyst EA SPORTS™ FC (Game Development Analytics)
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…of audiences. You will be responsible for building metrics reporting systems and for tracking process improvements across the organization. You will excel in a fast paced environment,…
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EA Sports FC Player Experience Analyst - FC Quality Verification
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We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to…
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Development Director - NHL
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…role is hybrid and located in Vancouver, British Columbia. Reporting to the Lead Development Director for NHL, you'll also collaborate with operational and project management individuals to…
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Development Director - EA SPORTS FC
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Reporting to the Lead Development Director, the Area Development Director (DD) leads the FC Live Platform Operations team, a group responsible for the overall health, effectiveness, and…
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Senior Technical Artist - EA SPORTS FC
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Vancouver, BC
…technological innovations used by content creators from the FC team. Reporting to our Director of Technical Art, they partner with development teams to build shared and scalable solutions.…
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Senior Game Product Manager - College Football
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Advanced Data Analyst - EA SPORTS™ FC
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Supervisor Crew Management Center-CA

AB, Canada
Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: 2 years of work experience in Crew Management Centre*
Posting language: English
Posted: Sep 30, 2026

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Original job description

Job Summary

The incumbent is responsible for overseeing Crew Dispatchers in the Crew Management Centre and leading the unionized employees within the confines of the collective agreement. The incumbent will act as a first point of contact for the Transportation function as it relates to crew utilization and first point of escalation for issues regarding crewing and people management.

Main Responsibilities

Management and Planning of Train Crews

Ensure crews are called timely, accurately and lead the exceptions
Ensure all crewing operations are within the regulations and guidelines of the Railway Association of Canada and Federal Railway Act
Responsible for crew scheduling, record keeping and changing of card applications
Ensure weekly maintenance of manpower requirements (correlates to guarantees and costs)
Report crewing concerns across territory to various groups and departments (i.e. Rail Traffic Control, Transportation, Engineering, etc.)
Plan with Divisional Officers and Chief Dispatchers to ensure train crews are utilized effectively to keep Terminal and Operation fluid
Identify issues and false information to Senior Managers for investigation purposes
Prepare incident reports involving crew information to Transportation

General Leadership and Supervision of Unionized Workforce

Communicate company goals and policies to create clear understanding of direction and expectations
Conduct investigations per collective agreement and issue discipline in collaboration with function's leadership team
Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching
Control and uphold the attendance management process and escalate when required
Responsible for the administration of time off and leave of absence requests
Respond to Step II grievances escalated by designated Union representatives in conjunction with the Assistant Manager Crew Management Centre

Performance Management, Training and Onboarding

Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings
Conduct onboarding conversations to ensure employees are embracing proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently with a focus on cost savings
Identify and coach performance deficiencies, and act to build required behaviour
Coach and mentor employees on proper procedural practices, information gathering, operational concerns and company information in order to create transparency and clear understanding of company direction and expectations
Create job aids to assist employees in understanding local procedures or the implementation of new systems
Monitor unproductive costs

Working Conditions

The role has works in an office setting with irregular hours, which includes working on weekends and holidays.

Experience

Supervisory Work

Supervisory experience of unionized employees*
2 years of work experience in Crew Management Centre*
Candidates with an equivalent combination of education, training, and experience will be considered

Any requirement marked with (*) will be considered an asset (not mandatory).

Education/Certification/Designation

High School Diploma
Candidates with equivalent practical experience, education, or training will be considered

Competencies

We Care About Each Other
We Strive for Excellence
We Succeed Together
We Lead Responsibly
Vision and strategic thinking
Impactful and inclusive leadership
Performance and value delivery
Empowerment and talent development
Strategic communication and influence
Managerial courage and decisiveness
Conflict management
Stakeholder management
Financial acumen
High-Impact Execution
Planning

Technical Skills/Knowledge

Strong Microsoft and computer skills; especially Excel, Word, SRS, CATS, TOPC, PAP, RTBI, SharePoint
Comprehensive knowledge of collective agreement as it relates to rest and calling, with the ability to interpret and administer

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More about this job

Responsibilities

Oversee crew dispatching, scheduling, and utilization while ensuring compliance with railway regulations and collective agreements. Lead and develop unionized employees through performance management, coaching, investigations, attendance administration, and grievance responses.

Requirements

A high school diploma or equivalent practical experience, education, or training is required. Two years of supervisory experience with unionized employees and two years of Crew Management Centre experience are listed as assets, along with strong computer skills and knowledge of collective agreement provisions for rest and calling.

Skills

Crew Management
Crew Scheduling
Railway Regulations
Unionized Workforce Supervision
Employee Relations
Performance Management
Training and Onboarding
Conflict Management
Incident Reporting
Attendance Management
Operational Planning
Stakeholder Management
Microsoft Excel
Microsoft Word
Coaching and Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Crew Management Centre
Crew Dispatchers
Crew Utilization
Crew Scheduling
Railway Association of Canada
Federal Railway Act
Collective Agreement
Unionized Workforce
Crew Calling
Manpower Requirements
Train Crews
Rail Traffic Control
Transportation Operations
Incident Reports
Investigations
Discipline
Attendance Management
Grievance Management
Performance Management
Employee Onboarding
Coaching
Microsoft Excel
Microsoft Word
SRS
CATS
TOPC
PAP
RTBI
SharePoint

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