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Added 8 mins ago
Project Manager - Structural
MatchBox Consulting Group
Calgary, AB
Full-time
As a Structural Project Manager, you will manage and deliver structural engineering projects involving new construction, renovations, rehabilitation and existing buildings. You will be…
Added 8 mins ago
Registered Nurse (N2) - Post Anaesthesia - Repost
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Clinical…
Added 10 mins ago
Nurse B - Registered Nurse
HealthCareersInSask.ca
Weyburn, SK
Full-time
Job Description: Reporting to the Nurse Manager, the Nurse B will be responsible for the day to day operations and resident flow of the long term care facility. The incumbent will…
Added 10 mins ago
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
Part-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care on Acute Care…
Added 10 mins ago
Nurse B - Facility Care Coordinator
HealthCareersInSask.ca
Wolseley, SK
Full-time
Job Description: Reporting to the Facility Manager, the Facility Care Coordinator is responsible for ensuring a high standard of care and service is provided to patients and residents at…
Added 10 mins ago
Manager, International Tax Reporting and Compliance
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
The Manager, International Tax Reporting and Compliance will assist with the international and Canadian tax reporting and compliance function, which includes foreign affiliate reporting,…
Added 10 mins ago
Director, Compliance (Supervision and Monitoring)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Relevant industry courses or certifications (e.g., Canadian Securities Course, IFSE Branch Manager’s Course) are an asset
Added 10 mins ago
Senior Systems Engineer - Identity and Access Management
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Vancouver, BC
…application, and infrastructure stakeholders, reporting to a manager based in Vancouver, Canada. You will be part of EA's IT Security team, within EAIT Global Infrastructure…
Added 10 mins ago
Ward Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Clinical Manager, RN, RPN and/or LPN, the Ward Clerk acts as a member of the health care team, performing clerical, receptionist, and related duties as…
Added 10 mins ago
Nurse 2 - Resource Team/Emergency Dept
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Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 10 mins ago
QA Automation Engineer
SWTCH Energy Inc.
Remote, Canada
Full-time · Remote
Experience in testing web applications, APIs, mobile apps and backend services.
Added 10 mins ago
Cyber Security Developer
BMO
Mississauga, ON · MCCC
Full-time
This role offers the opportunity to build and enhance the cyber-security platforms that protect BMO’s data, applications, and credentials. The individual will gain hands-on experience with…
Added 10 mins ago
Senior Database Administrator (Oracle, SQL Server, AWS RDS & Automation)
BMO
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Full-time
…and fellow database engineers to support critical business applications and drive continuous improvement…
Added 10 mins ago
Customer Service Representative
BMO
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Part-time
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Added 10 mins ago
CDP - Senior Line Cook, Jackson-Triggs Estate Winery Niagara
Arterra Wines Canada
ON · Niagara-on-the-Lake, ON · Jackson-Triggs Estate Winery Niagara
Part-time
Performs other related duties as assigned by the Kitchen Manager or manager-on-duty.
Added 24 mins ago
Primary Care Mental Health Practitioner (SPCMHP)
Essex Partnership University NHS Foundation Trust
ON · Essex, ON
Full-time
…regularly, we would advise however due to the high number of applications we receive that if you have not heard from us within three weeks of the closing date your application has been…
Added 24 mins ago
Sales Coach/Sales Enablement Manager
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Toronto, ON
Full-time
ess.TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Added 24 mins ago
Product Manager - Digital
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
Contract
TekStaff's Client has a current vacancy for a Product Manager - Digital
Added 24 mins ago
Advisor eCommerce Growth, Marketplaces Ontario
Metro Inc.
Toronto, ON · Etobicoke, ON
Full-time
Reporting to the Senior Manager, eCommerce Growth Ontario, the Advisor, eCommerce Growth Ontario is responsible for supporting the growth, performance and ongoing development of third-party…
Added 25 mins ago
Senior Governance & Control Analyst-1
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Full-time
Added 25 mins ago
Senior Project Manager - (HR Digital Transformation)
MatchBox Consulting Group
New Westminster, BC
Contract
MatchBox is urgently seeking a Senior Project Manager - HR Digital Transformation for our New Westminster based public sector client. This is a 24 month contract with possibility of…
Added 25 mins ago
Advisor, eCommerce Growth Ontario - Food Basics
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Toronto, ON · Etobicoke, ON
Full-time
Reporting to the Senior Manager, eCommerce Growth Ontario, the Advisor, eCommerce Growth Ontario – Food Basics is responsible for supporting the growth, performance and ongoing development…
Added 26 mins ago
Child Care Housekeeper - Rideau Y
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Part-time
The Housekeeper is accountable to the Manager, and will function as a team member responsible for overseeing the function of the kitchen, ensuring that meals and snacks are prepared and…
Added 26 mins ago
Branch Manager III - Speedvale Branch
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Guelph, ON
$95,000 to $104,000 CAD / year
Full-time
The Branch Manager III is accountable for providing leadership and direction to a team of financial services and sales professionals while supporting Meridian’s mission statement. The…
Added 26 mins ago
Human Resources Generalist
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Calgary, AB
Full-time
Lead full-cycle recruitment, including developing job postings, reviewing applications, conducting pre-screens and interviews, coordinating hiring decisions and supporting offer…

Supervisor Crew Management Center-CA

AB, Canada
Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: 2 years of work experience in Crew Management Centre*
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Summary

The incumbent is responsible for overseeing Crew Dispatchers in the Crew Management Centre and leading the unionized employees within the confines of the collective agreement. The incumbent will act as a first point of contact for the Transportation function as it relates to crew utilization and first point of escalation for issues regarding crewing and people management.

Main Responsibilities

Management and Planning of Train Crews

Ensure crews are called timely, accurately and lead the exceptions
Ensure all crewing operations are within the regulations and guidelines of the Railway Association of Canada and Federal Railway Act
Responsible for crew scheduling, record keeping and changing of card applications
Ensure weekly maintenance of manpower requirements (correlates to guarantees and costs)
Report crewing concerns across territory to various groups and departments (i.e. Rail Traffic Control, Transportation, Engineering, etc.)
Plan with Divisional Officers and Chief Dispatchers to ensure train crews are utilized effectively to keep Terminal and Operation fluid
Identify issues and false information to Senior Managers for investigation purposes
Prepare incident reports involving crew information to Transportation

General Leadership and Supervision of Unionized Workforce

Communicate company goals and policies to create clear understanding of direction and expectations
Conduct investigations per collective agreement and issue discipline in collaboration with function's leadership team
Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching
Control and uphold the attendance management process and escalate when required
Responsible for the administration of time off and leave of absence requests
Respond to Step II grievances escalated by designated Union representatives in conjunction with the Assistant Manager Crew Management Centre

Performance Management, Training and Onboarding

Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings
Conduct onboarding conversations to ensure employees are embracing proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently with a focus on cost savings
Identify and coach performance deficiencies, and act to build required behaviour
Coach and mentor employees on proper procedural practices, information gathering, operational concerns and company information in order to create transparency and clear understanding of company direction and expectations
Create job aids to assist employees in understanding local procedures or the implementation of new systems
Monitor unproductive costs

Working Conditions

The role has works in an office setting with irregular hours, which includes working on weekends and holidays.

Experience

Supervisory Work

Supervisory experience of unionized employees*
2 years of work experience in Crew Management Centre*
Candidates with an equivalent combination of education, training, and experience will be considered

Any requirement marked with (*) will be considered an asset (not mandatory).

Education/Certification/Designation

High School Diploma
Candidates with equivalent practical experience, education, or training will be considered

Competencies

We Care About Each Other
We Strive for Excellence
We Succeed Together
We Lead Responsibly
Vision and strategic thinking
Impactful and inclusive leadership
Performance and value delivery
Empowerment and talent development
Strategic communication and influence
Managerial courage and decisiveness
Conflict management
Stakeholder management
Financial acumen
High-Impact Execution
Planning

Technical Skills/Knowledge

Strong Microsoft and computer skills; especially Excel, Word, SRS, CATS, TOPC, PAP, RTBI, SharePoint
Comprehensive knowledge of collective agreement as it relates to rest and calling, with the ability to interpret and administer

Apply About employer

More about this job

Responsibilities

Oversee crew dispatching, scheduling, and utilization while ensuring compliance with railway regulations and collective agreements. Lead and develop unionized employees through performance management, coaching, investigations, attendance administration, and grievance responses.

Requirements

A high school diploma or equivalent practical experience, education, or training is required. Two years of supervisory experience with unionized employees and two years of Crew Management Centre experience are listed as assets, along with strong computer skills and knowledge of collective agreement provisions for rest and calling.

Skills

Crew Management
Crew Scheduling
Railway Regulations
Unionized Workforce Supervision
Employee Relations
Performance Management
Training and Onboarding
Conflict Management
Incident Reporting
Attendance Management
Operational Planning
Stakeholder Management
Microsoft Excel
Microsoft Word
Coaching and Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Crew Management Centre
Crew Dispatchers
Crew Utilization
Crew Scheduling
Railway Association of Canada
Federal Railway Act
Collective Agreement
Unionized Workforce
Crew Calling
Manpower Requirements
Train Crews
Rail Traffic Control
Transportation Operations
Incident Reports
Investigations
Discipline
Attendance Management
Grievance Management
Performance Management
Employee Onboarding
Coaching
Microsoft Excel
Microsoft Word
SRS
CATS
TOPC
PAP
RTBI
SharePoint

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