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Added 12 mins ago
Sr. Customer Success Manager
Assent
Toronto, ON · Ottawa, Ontario
$100,000 to $130,000 CAD / year
Full-time
Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.
Added 12 mins ago
Sr. Customer Success Manager
Assent
Ottawa, ON
$100,000 to $130,000 CAD / year
Full-time
Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.
Added 42 mins ago
Senior Relationship Manager (Banking & Custody)
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Full-time
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CNN

Senior Technical Program Manager

Ottawa, ON, Canada
Kanata, ON, Canada

Pay: Pay Range: $103,700.00 - $165,900.00 salary per year.
Job type: Full-time
Apply by: Oct 31, 2026
Experience: At least 5 years of direct experience leading complex technical programs, with demonstrated principal- or senior-level scope in a matrixed organization.
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more, need more, deserve more. We are the home of the global digital revolution. We are CNN.

To see what it’s like to work at CNN, follow @WBDLife on Instagram and X!

CNN is hiring a Senior Technical Program Manager to lead high-impact programs that span product, technology, design, and product operations. This is a deeply technical senior individual-contributor role for someone who can move between architecture, code, product strategy, operating models, and executive decision-making without losing the thread.

The role reports directly to the Senior Director of Technical Program Management and will be trusted with ambiguous, multi-quarter programs that do not fit neatly inside one function. The programs in this portfolio often have no single functional owner, require trade-offs across several organizations, and need sustained influence with Vice Presidents, Directors, principal-level practitioners, and the teams doing the work.

This is not a coordination-only position. The person in this role will define the problem, establish the program strategy, understand the underlying systems, challenge weak assumptions, create alignment, and drive measurable outcomes through delivery, launch, adoption, and iteration.

WHAT YOU WILL OWN

Lead a portfolio of high-priority, cross-organization technical programs from early problem framing through execution, launch, adoption, and measurable business or customer impact.

Turn broad goals into clear program strategies, outcome metrics, decision rights, sequencing, governance, and executable plans across multiple teams.

Build and maintain integrated plans, dependencies, critical paths, decision logs, risk views, and executive-level narratives that make the real state of the work visible.

Identify the technical, product, organizational, and operational constraints that will determine success; resolve them directly or drive the right leaders to a timely decision.

Work with senior leaders, including VPs, to clarify priorities, expose trade-offs, remove blockers, and create durable alignment without relying on formal authority.

Move comfortably between several programs and levels of detail in the same day, while preserving context, commitments, and follow-through.

Create the minimum effective operating model for each program: enough structure to move quickly and safely, without adding process that does not improve outcomes.

Develop trusted relationships across Product, Engineering, Design, Product Operations, Architecture, Data, Security, Editorial, Revenue, and other partner organizations as the work requires.

Raise the quality of program leadership across the organization by modeling strong judgment, direct communication, technical curiosity, and disciplined execution.

TECHNICAL LEADERSHIP EXPECTATIONS

This role is not a software-engineering position, but it is intentionally more technical than a traditional program-management role. The successful candidate must be able to engage engineers and architects as a credible peer and independently investigate technical questions.

Read, write, review, and reason about code. Use (ai) code when it is the fastest way to validate an assumption, automate work, inspect data, reproduce a problem, or demonstrate a solution.

Understand modern software-delivery practices, including source control, pull requests, testing, CI/CD, observability, incident response, release strategies, and production operations.

Evaluate system architecture, service boundaries, API contracts, event flows, data models, cloud infrastructure, security constraints, reliability concerns, and integration risks well enough to shape the program plan.

Lead technical discovery with engineers and architects, translate findings into decisions and sequencing, and recognize when a proposed plan is technically incomplete or unrealistic.

Use data and technical evidence to distinguish symptoms from root causes and to challenge estimates, assumptions, or dependencies constructively.

Communicate technical choices and consequences in language that product, design, operations, and executive stakeholders can act on.

PRODUCT, DESIGN, AND OPERATING JUDGMENT

Frame the customer, user, editorial, operational, or business problem before converging on a solution; connect program work to a clear value hypothesis.

Partner closely with Product and Design to define intended outcomes, success measures, experience principles, scope boundaries, and the smallest credible path to learning or value.

Pressure-test prioritization using customer impact, strategic fit, technical leverage, cost, risk, reversibility, and opportunity cost.

Translate product strategy into a delivery approach that includes discovery, design, engineering, operational readiness, launch, measurement, and follow-up - not just a milestone schedule.

Work with Product Operations to improve planning, decision-making, portfolio visibility, adoption, feedback loops, and repeatable ways of working across teams.

Recognize when a program needs a product decision, a technical decision, an operating-model change, or an executive trade-off, and drive the correct conversation.

EXECUTIVE INFLUENCE AND PROGRAM LEADERSHIP

Present complex situations to senior leaders with clarity: what changed, why it matters, what choices exist, what you recommend, and what decision is needed.

Escalate early and with options. Avoid status-only escalation and make it easy for leaders to take the next action.

Build alignment across leaders who may have different goals, incentives, vocabulary, or operating rhythms; surface disagreement rather than allowing false consensus.

Make sound decisions independently within the role's mandate and know when additional input or explicit executive sponsorship is required.

Stay effective under ambiguity, organizational change, incomplete information, and shifting priorities while maintaining a high bar for quality and accountability.

Create an environment in which teams can raise risks, make decisions, and move quickly without losing transparency or ownership.

WHAT YOU WILL BRING

Required qualifications

At least 5 years of direct experience leading complex technical programs, with demonstrated principal- or senior-level scope in a matrixed organization.

A strong software-engineering foundation or equivalent hands-on technical background, including the ability to complete a practical coding assessment.

Demonstrated ability to understand architecture and implementation details, ask precise technical questions, and convert technical realities into an effective program strategy.

Strong product judgment, including problem framing, customer or user thinking, prioritization, metrics, experimentation, and trade-off analysis.

A record of driving cross-functional outcomes across Product, Engineering, Design, and Operations from ambiguity through launch and adoption.

Experience influencing Directors, VPs, and other senior leaders through clear reasoning, evidence, strong recommendations, and persistent follow-through.

Exceptional independence, ownership, context switching, and organizational awareness; able to enter a new domain quickly and determine what matters.

Excellent written and verbal communication, including executive updates, decision documents, program narratives, and direct facilitation of difficult conversations.

A practical approach to process: rigorous where risk and complexity demand it, lightweight where speed and learning matter more.

Preferred qualifications

Previous experience as a software engineer, engineering lead, architect, technical product manager, or similarly technical role.

Experience with large-scale consumer digital products, media or publishing systems, subscriptions, advertising, data platforms, AI-enabled products, or platform modernization.

Experience leading programs that require changes to both technology and the way teams plan, make decisions, or operate.

Experience working across multiple time zones, business units, vendors, or shared-platform organizations.

Comfort using modern development, analytics, planning, and collaboration tools to investigate work directly rather than relying only on reported status.

WHAT STRONG PERFORMANCE LOOKS LIKE

First 90 days - Context and trust: Build a clear map of the portfolio, systems, stakeholders, constraints, and unresolved decisions. Establish credibility with technical and product leaders and create momentum on the highest-value issues.

By 6 months - Independent program leadership: Run multiple high-stakes programs with reliable visibility, strong technical and product framing, timely decisions, and fewer avoidable surprises. Senior leaders should view the role as a force multiplier, not an additional reporting layer.

By 12 months - Durable outcomes: Deliver measurable program results, improve the organization's ability to execute across boundaries, and leave behind reusable decision, planning, and operating patterns that make future work faster and clearer.

CANDIDATE ASSESSMENT

The interview process will evaluate the complete shape of the role rather than program-management mechanics alone. Candidates should expect:

A practical coding assessment focused on problem solving, code comprehension, implementation quality, debugging, automation, data handling, or API/system interaction. It is not intended to be a trick-algorithm exercise, but candidates must demonstrate genuine hands-on ability.

A product-thinking component that evaluates problem framing, customer or user value, prioritization, success metrics, sequencing, trade-offs, and the ability to connect technical work to product outcomes.

A technical program deep dive covering architecture, dependencies, delivery strategy, risk, decision-making, and how the candidate personally changed the outcome.

A leadership and influence discussion focused on independence, ambiguity, context switching, executive communication, conflict, and driving action across organizational boundaries.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $103,700.00 - $165,900.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.This position is open for an existing position vacancy.

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More about this job

Responsibilities

Lead complex, high-priority technical programs across product, engineering, design, and operations from problem framing through delivery, launch, adoption, and measurable outcomes. Establish program strategy and governance, investigate technical constraints, resolve dependencies and risks, and influence senior leaders to make timely decisions.

Requirements

Requires at least five years of experience leading complex technical programs, a strong software-engineering foundation or equivalent hands-on technical background, and the ability to complete a practical coding assessment. Candidates should demonstrate product judgment, technical and architectural fluency, cross-functional delivery experience, executive influence, independence, and excellent communication.

Skills

Technical Program Management
Software Engineering
Coding
System Architecture
Product Strategy
Program Strategy
Cross-Functional Leadership
Executive Communication
Stakeholder Influence
Risk Management
Dependency Management
Product Judgment
Data Analysis
Cloud Infrastructure
CI/CD
Incident Response

Benefits

Health Insurance
Wellness Program
Life Insurance
Disability Insurance
Retirement Savings Plan
Paid Holidays
Sick Time
Vacation
Annual Bonuses
Short-Term Incentives
Long-Term Incentives
Program-Specific Awards

Visa sponsorship

Not detected in the job text

Keywords

Technical Program Management
Software Engineering
Coding Assessment
Source Control
Pull Requests
Testing
CI/CD
Observability
Incident Response
Release Strategies
Production Operations
System Architecture
Service Boundaries
API Contracts
Event Flows
Data Models
Cloud Infrastructure
Security
Reliability
Program Governance
Risk Management
Product Strategy
Product Operations
Customer Impact
Success Metrics
Experimentation
Portfolio Planning
Data Platforms
AI-Enabled Products
Platform Modernization

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