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Added 5 hours ago
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Vice President, Human Resources
Napoleon
Barrie, ON
- Full-time
The Vice President, Human Resources serves as a trusted advisor to the President, Executive Leadership Team, and ownership, providing strategic leadership across organizational design,…
Added 8 hours ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…(CORE). CORD provides researchers with expert support, technical resources, and methodological tools to facilitate data operations across the full study lifecycle. Reporting to the…
Added 13 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
…functions: Visual Merchandising, Training, Marketing, Human Resources, Finance, Retail Buying Team, Store Design and Retail…
Added 13 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Fashions, Inc.
Vancouver, BC
- Other
…functions: Visual Merchandising, Training, Marketing, Human Resources, Finance, Retail Buying Team, Store Design and Retail…
Added 23 hours ago
AI Learning Associate Director - Learning and Development (18-month contract)
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
As the AI Learning Associate Director, you will serve as a strategic advisor and learning capability leader responsible for shaping, scaling and activating EY Canada's AI learning strategy,…
Added 1 day ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…(CORE). CORD provides researchers with expert support, technical resources, and methodological tools to facilitate data operations across the full study lifecycle. Reporting to the…
Added 1 day ago
SJ
Associate Manager, FP&A and Tax
SC Johnson
Brantford, ON · CAN - Brantford
- Full-time
Strong strategic thinking, analytical capability, and fact-based problem-solving skills
Added 1 day ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
- Full-time
Conduct regular team meetings and performance reviews and, in partnership with Human Resources, effectively manage employee relations, compensation reviews and adherence to company policies…
Added 1 day ago
MU
Case Manager Crisis Response
McGill University
Brown Student Serv.
- Full-time
…journey. The role supports students in navigating available resources, facilitates referrals to appropriate campus and community services, and regularly consults with the Associate Director…
Added 1 day ago
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Associate Site Director (Onsite)
CNX
Chatham-Kent, ON · CAN Chatham
- Full-time
Join a world-class team in CAN Chatham, as an Associate Site Director! We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As a…
Added 1 day ago
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Associate Director, Investment Platform (Contract)
BMO
Toronto, ON · FCP
- Full-time
The Associate Director, Investment Platform leads strategic investment management and platform initiatives from concept through implementation, ensuring projects deliver measurable business…
Added 1 day ago
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District Sales Manager
Sysco
Toronto, ON · Sysco Toronto
- Full-time
Monitor and measure Sales results. Provide feedback, tools, and resources to the team to find solutions within territories.
Added 1 day ago
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Human Resources Business Partner (4-Month Contract)
Acosta
Mississauga, ON
- Full-time
…barriers to effective productivity, engagement, and execution of strategic goals: Implement action plans and interventions, including coaching, counseling and mediation, using support…
Added 1 day ago
AH
Associate Manager, Surgical Services
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…environments. Cancer Care Alberta is currently searching for an Associate Manager (AM) to join our fast-paced Surgical Services (SS) team at the Cross Cancer Institute (CCI) in Edmonton.…
Added 1 day ago
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Associate Vice President, Corporate Finance
Co-op
Saskatoon, SK
- Full-time
Federated Co-operatives Limited (FCL) is hiring an Associate Vice President, Corporate Finance on a permanent full-time basis within our Finance team. This position is a hybrid opportunity…
Added 1 day ago
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Associate Director, Investment Platform (Contract)
BMO
Toronto, ON
- Full-time
The Associate Director, Investment Platform leads strategic investment management and platform initiatives from concept through implementation, ensuring projects deliver measurable business…
Added 1 day ago
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Personal Banking Associate
BMO
Granby, QC
- Full-time
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 1 day ago
LC
Senior Manager, Learning, Development and Engagement
Loblaw Companies Limited
Toronto, ON
- Full-time
…procedures, recruitment and selection strategy, terminations, strategic planning and benefits administration, in partnership with the HR…
Added 2 days ago
CO
Marketing and Communications Officer
College of New Caledonia
Prince George, BC
- Full-time
Under general supervision from the Associate Director, this role is responsible for projects and campaigns across the institution, and will work closely with department and/or Campus…
Added 2 days ago
A
Associate Partner, Investment Consulting
Aon
Montreal, QC
- Full-time
Are you an investment advisory leader who enjoys strategic problem-solving and who shines in a client champion role? If your answer is yes, we have an extraordinary career opportunity…
Added 2 days ago
CM
Director, Client Operations Management
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative…
Added 2 days ago
I
Sr. Associate, Digital Activation
Initiative
Toronto, ON
- Full-time
The Senior Associate, Digital Activation is responsible for providing strategic recommendations and setup programmatic campaigns in various DSPs in accordance with the client’s needs and…
Added 2 days ago
UO
Coordinator, Strategic Initiatives
University of Calgary
Calgary, AB
- Full-time
…director and OSLE's academic directors. This role provides strategic support to OSLE's academic leaders and guides the coordination and implementation of projects related to institutional…
Added 2 days ago
SI
Director - Design & Construction
Staples Inc.
Richmond Hill, ON
- Full-time
Partner with Human Resources on any performance related issues.
Added 2 days ago
S
Regional Category Manager
Sysco
Toronto, ON · ON · Sysco Toronto
- Full-time
Works with Business Resources team on customer facing opportunities.

CNX

Associate Site Director (Onsite)

Chatham-Kent, ON, Canada
CAN Chatham, Canada

The base salary range for this position is $97,900.00- $120,000.00, plus incentives that align with individual and company performance. · Full-time

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Job details

Pay: The base salary range for this position is $97,900.00- $120,000.00, plus incentives that align with individual and company performance.
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Sep 29, 2026

Original job description

Job Title:

Associate Site Director (Onsite)

Job Description

Join a world-class team in CAN Chatham, as an Associate Site Director! We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world's best brands, today and for the future. Leveraging unique data insights, profound industry expertise, and cutting-edge technology solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining their operations, interactions, and transactions. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Associate Site Director position at Concentrix is the right place for you!

As an Associate Site Director, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Associate Site Director, you’ll:

The Associate Site Director will oversee the Customer Care operations at our Chatham, Ontario location.
Will be fully responsible in overseeing the operating, including managing a group of leaders who own driving exceptional customer experiences for the clients we support.
Act as a talent magnet to attract, retain and develop a high-performance team that is focused on continuous learning and improvement.
Analyzes operations and efficiency of the operations team and implements changes to ensure best class service.
Monitors and executes staffing, budget, training and general HR practices for all site personnel using functional support. Has hiring, development and performance management responsibility for direct reports.
Direct and manage all site activities and performance strategies, collaborates with Workforce Management, Training, Quality, Human Resources, etc.
This role needs a strong team player who understands how to work effectively in a large, fast paced, evolving organization; establish and maintain effective working relationships across the organization; mentor teams and ensure success by driving operational excellence daily.
Can demonstrate abilities to be a great site leader - overseeing multiple programs, 250+ FTE
Strong relationship developer with clients - clients are Auto & Tech so those industries would be a plus
Demonstrate capabilities to work across different departments - Ops, Training, Quality, TA, Facilities, etc
MUST be onsite in Chatham location every day, not a hybrid position
Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Associate Site Director role include:

18 Years of age or older with a completed High School Diploma or GED required
Oversee and running a site of approx. 250 staff members
Responsible for client interaction for multiple clients, Key Process Indicator (KPI) attainment and complete financial accountability
Experience in managing multiple lines of business types
High customer satisfaction and achievement of Service Level Agreements
Promote employee satisfaction and low attrition
Maintain a positive working environment and promote company culture initiatives
Monitors and ensures existence of supportive working environment(s) to promote high job satisfaction and morale
Manage operating budget for sites to meet profitability margins
Ensures operations delivery of client requirements as per contractual agreement, for example Customer Satisfaction (CSAT) where applicable, service levels and other program KPI
Monitors center performance to ensure quality and service goals are met
Establishes, builds and monitors ongoing client relations ensuring effective and positive customer interaction and satisfaction
Willingness to work a flexible schedule

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary range for this position is $97,900.00- $120,000.00, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
Paid training and lucrative employee referral program.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: 10/04/2026.

Location:

CAN Chatham

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE

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More about this job

Responsibilities

The Associate Site Director oversees customer care operations, managing a team of leaders to drive exceptional service and performance. They are responsible for site strategy, budget management, and maintaining strong client relationships while ensuring operational excellence.

Requirements

Candidates must have a high school diploma or GED and significant experience managing large teams and multiple lines of business. The role requires strong leadership skills, financial accountability, and the ability to work onsite daily in Chatham, Ontario.

Skills

Operations management
Team leadership
Performance management
Budgeting
Strategic planning
Customer experience
Staffing
Human resources practices
KPI attainment
Mentoring
Operational excellence
Data analysis
Process improvement
Conflict resolution

Benefits

Medical insurance
Dental insurance
Vision insurance
Employee assistance program
Paid time off
Paid holidays
Paid training
Employee referral program
Health and wellness programs
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Operations Management
KPI
Budgeting
Client Relations
Performance Management
Staffing
Human Resources
Leadership
Strategic Transformation
Service Level Agreements
CSAT
Workforce Management
Quality Assurance
Talent Development
Operational Efficiency
Fortune 500
Customer Experience
Mentorship
Onsite

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