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Added 14 mins ago
C
Associate Financial Advisor
CIBC
Peterborough, ON · Peterboro-Monaghan&Lansdowne
- Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 29 mins ago
Customer Service Representative - Highway 10 & Raylawson, Brampton (26.25 hrs/week)
Scotiabank
Brampton, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 29 mins ago
LC
Associate Product Manager, Enterprise Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
…authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our…
Added 44 mins ago
RS
Inventory Associate
Retail Services WIS Corporation
BC · SURREY, BC
- Part-time
We are also looking for associates with experience in Retail, Stock, Customer Service, Cashiering, Sales, Driving, Warehouse Operations, and Gaming. If you have experience in these roles -…
Added 58 mins ago
PC
Assistant Store Manager - Full-Time
PVH Corp.
London, ON
- Full-time
…are based on what PVH reasonably believes that it will pay an associate for their base salary for said position at the time of the posting. Individual compensation will ultimately be…
Added 59 mins ago
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Associate Marketing Specialist Intern – Winter 2027 | Stagiaire associé en marketing - hiver 2026
McKesson
Montreal, QC
- Full-time
…empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want…
Added 59 mins ago
D
CST Associate- November 2026
Dialectica
Montreal, QC
- Full-time
The Client Service Team is the revenue epicentre of our business. As an Associate in the CST, you will need to think quickly and critically, conduct high-level research into industries and…
Added 1 hour ago
SI
Sales Associate-Print&Services
Staples Inc.
Ajax, ON
- Part-time
Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
Added 1 hour ago
BS
Full-Time Sales Associate
Browns Shoes
Ottawa, ON
- Full-time
At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.
Added 1 hour ago
BS
Associé(e) aux ventes à temps plein / Full-Time Sales Associate
Browns Shoes
Brossard, QC
- Full-time
Passionné(e) par la mode, vous êtes capable d'offrir à vos clients une expérience exceptionnelle
Added 1 hour ago
BS
Associé(e) aux Ventes à temps partiel / Part-Time Sales Associate
Browns Shoes
Saint-Bruno-de-Montarville, QC
- Part-time
Passionné(e) par la mode, vous êtes capable d'offrir à vos clients une expérience exceptionnelle
Added 1 hour ago
C
Associate Financial Advisor
CIBC
Beaverton, ON
- Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 1 hour ago
Customer Experience Associate - Avenue Road & Cranbrooke, Toronto, ON (18.75 hours/week)
Scotiabank
Toronto, ON · North York, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
Customer Experience Associate - Minto, NB (30 Hours / Week) 1 Year Contract
Scotiabank
Minto, NB
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
Customer Experience Associate - Tatamagouche, NS (15 Hours / Week)
Scotiabank
Tatamagouche, NS
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
Customer Experience Associate - Nobleton Branch (18.75 hours/week)
Scotiabank
Nobleton, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
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Facilities Technician II
Sysco
Ottawa, ON · Sysco Ottawa
- Full-time
…equipment. This position requires a higher level of skill and experience than the Facilities Technician I, with the ability to work more independently and handle more complex tasks. The…
Added 1 hour ago
On-Site Associate Technician (Technical Support)
Computacenter AG & Co. oHG
Canada
…offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and…
Added 1 hour ago
Retail Operations Associate, Sandro/Maje, (Holt Renfew Square One)
SMCP NORTH AMERICA (US, CANADA)
Mississauga, ON
As an Operations Associate, you will be a key player in ensuring the smooth and efficient functioning of all back-of-house operations, which are critical to delivering an exceptional…
Added 1 hour ago
BB
Engineer, Cloud Operations
Bed Bath & Beyond
Brampton, ON
- Full-time
…reliable, secure, and efficient. This role offers hands-on experience with cloud technologies, monitoring, and automation, while providing opportunities to learn and grow under the guidance…
Added 2 hours ago
SI
Sales Associate-Print&Services
Staples Inc.
Halifax, NS
- Full-time
Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
Added 2 hours ago
Retail Temporary Sales Associate, Maje, Pacific Centre
SMCP NORTH AMERICA (US, CANADA)
Vancouver, BC
…that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals…
Added 2 hours ago
TL
In-house Legal Counsel
Toronto Lawyers Association
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
…aligned to operational needs. Occasional travel is expected for customer meetings, partner discussions, and industry events. Remote candidates may be considered on an exceptional basis…
Added 2 hours ago
TC
Assistant Store Manager Winners North Heartland
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
…customers. Every day will bring exciting new challenges and opportunities, keeping your work dynamic and rewarding. If you thrive in a fast-paced, ever-evolving environment, this could be…
Added 2 hours ago
LC
Produce Department Manager
Loblaw Companies Limited
Calgary, AB
- Full-time
…authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our…

CNX

Associate Site Director (Onsite)

Chatham-Kent, ON, Canada
CAN Chatham, Canada

The base salary range for this position is $97,900.00- $120,000.00, plus incentives that align with individual and company performance. · Full-time

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Job details

Pay: The base salary range for this position is $97,900.00- $120,000.00, plus incentives that align with individual and company performance.
Job type: Full-time
Apply by: Oct 31, 2026
Education: High school diploma
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Title:

Associate Site Director (Onsite)

Job Description

Join a world-class team in CAN Chatham, as an Associate Site Director! We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world's best brands, today and for the future. Leveraging unique data insights, profound industry expertise, and cutting-edge technology solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining their operations, interactions, and transactions. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Associate Site Director position at Concentrix is the right place for you!

As an Associate Site Director, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Associate Site Director, you’ll:

The Associate Site Director will oversee the Customer Care operations at our Chatham, Ontario location.
Will be fully responsible in overseeing the operating, including managing a group of leaders who own driving exceptional customer experiences for the clients we support.
Act as a talent magnet to attract, retain and develop a high-performance team that is focused on continuous learning and improvement.
Analyzes operations and efficiency of the operations team and implements changes to ensure best class service.
Monitors and executes staffing, budget, training and general HR practices for all site personnel using functional support. Has hiring, development and performance management responsibility for direct reports.
Direct and manage all site activities and performance strategies, collaborates with Workforce Management, Training, Quality, Human Resources, etc.
This role needs a strong team player who understands how to work effectively in a large, fast paced, evolving organization; establish and maintain effective working relationships across the organization; mentor teams and ensure success by driving operational excellence daily.
Can demonstrate abilities to be a great site leader - overseeing multiple programs, 250+ FTE
Strong relationship developer with clients - clients are Auto & Tech so those industries would be a plus
Demonstrate capabilities to work across different departments - Ops, Training, Quality, TA, Facilities, etc
MUST be onsite in Chatham location every day, not a hybrid position
Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Associate Site Director role include:

18 Years of age or older with a completed High School Diploma or GED required
Oversee and running a site of approx. 250 staff members
Responsible for client interaction for multiple clients, Key Process Indicator (KPI) attainment and complete financial accountability
Experience in managing multiple lines of business types
High customer satisfaction and achievement of Service Level Agreements
Promote employee satisfaction and low attrition
Maintain a positive working environment and promote company culture initiatives
Monitors and ensures existence of supportive working environment(s) to promote high job satisfaction and morale
Manage operating budget for sites to meet profitability margins
Ensures operations delivery of client requirements as per contractual agreement, for example Customer Satisfaction (CSAT) where applicable, service levels and other program KPI
Monitors center performance to ensure quality and service goals are met
Establishes, builds and monitors ongoing client relations ensuring effective and positive customer interaction and satisfaction
Willingness to work a flexible schedule

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary range for this position is $97,900.00- $120,000.00, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
Paid training and lucrative employee referral program.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: 10/30/2026.

Location:

CAN Chatham

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE

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More about this job

Responsibilities

Oversee customer care operations at the Chatham site, leading multiple programs and a team of leaders responsible for customer experience, performance, staffing, budgets, and client commitments. Build client relationships, develop and retain a high-performing workforce, and collaborate across functions to improve service quality and operational results.

Requirements

A high school diploma or GED is required, along with substantial experience leading a large site or multiple lines of business and managing client relationships, KPIs, budgets, customer satisfaction, and service levels. Candidates should be effective cross-functional leaders who can foster employee engagement, maintain a positive workplace, and work a flexible schedule onsite in Chatham.

Skills

Site Leadership
Customer Care Operations
Operational Excellence
Budget Management
Financial Accountability
KPI Management
Workforce Management
Staffing
Talent Development
Performance Management
Employee Engagement
Quality Management
Cross-Functional Collaboration
Continuous Improvement

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Paid Time Off
Paid Holidays
Paid Training
Employee Referral Program
Early Pay Access
Networking Opportunities
Health and Wellness Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Site Operations
Contact Center
Client Relations
Customer Satisfaction
Service Level Agreements
Key Performance Indicators
Financial Accountability
Operating Budget
Profitability Margins
Workforce Management
Staffing
Training
Quality Assurance
Human Resources
Talent Acquisition
Performance Management
Employee Retention
Employee Engagement
Operational Excellence
Continuous Improvement
Automotive
Technology
Facilities
Customer Experience

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