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Added 1 min ago
IP
Health Director
Indigenous Perspectives Society
Bella Bella 1, BC
- Full-time
The Health Director provides overall leadership and direction for the Health Centre and is responsible for the effective delivery of health programs and services to the Bella Bella…
Added 1 min ago
BS
Assistant Director, IT Services
Burnaby School District - SD41
Burnaby, BC
- Contract
The Assistant Director acts as a key liaison between Information Technology Services, schools, administrative departments, and external partners. The position provides leadership for the…
Added 1 min ago
DN
Director, Business Development & Capture
Des Nedhe Group Defence
Ottawa, ON
- Full-time
Learn from actual performance. Review delivery results, partner performance and client feedback with program leads; update future capture strategies, partnerships and transactions.
Added 46 mins ago
VC
Regional Program Medical Director - Primary Care, Home and Community Health
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Vancouver, BC
- Part-time
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Added 46 mins ago
SL
Promoter- Cultural Safety
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Ottawa, ON · D'Iorio Hall
- Full-time
…vivarium, procedural, and surgical space. Reporting to the Senior Director, Animal Care and Veterinary Services, the incumbent is accountable for the operational leadership and management…
Added 1 hour ago
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Manager, Security Programs and Governance
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Added 1 hour ago
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Manager, Emergency Planning and Business Continuity Programs
NAV CANADA
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Reporting to the Director, Security and Emergency Planning, the Manager, Emergency Planning and Business Continuity Programs provides portfolio leadership, strategic program direction and…
Added 1 hour ago
NA
Security & Technology Services Manager
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Concord, ON
- Full-time
The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology…
Added 1 hour ago
OG
Residential Maintenance Administrator
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Assist the Residential Maintenance Team & Special Projects Manager, Vice President and the Director with expense reports, including collecting receipts, reconciling expenses, and…
Added 1 hour ago
M
Technical Program Management Analyst
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Added 1 hour ago
TO
Manager, Roads and Stormwater Operations Maintenance
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- Full-time
Reporting directly to the Director, Public Works, this role is responsible for the overall leadership, management, and delivery of maintenance activities, contracts, and services to the…
Added 1 hour ago
UO
Manager, Animal Care Operations
University of Ottawa
Ottawa, ON
- Full-time
…vivarium, procedural, and surgical space. Reporting to the Senior Director, Animal Care and Veterinary Services, the incumbent is accountable for the operational leadership and management…
Added 1 hour ago
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Organizational Development Coordinator
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…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 1 hour ago
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Manager, Events
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VC
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Added 1 hour ago
WO
Organizational Development Coordinator
William Osler Health System
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- Contract
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 1 hour ago
IP
Director of Early Learning & Development
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- Full-time
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Added 1 hour ago
AL
Compliance Manager
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- Full-time
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Added 1 hour ago
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Hospitality Director
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…transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a…
Added 2 hours ago
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Specialist – Technical project integration
Innergex
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…Construction Department and provides recommendations to the Senior Director - Construction on technical, contractual, design, commissioning, and operational readiness…
Added 2 hours ago
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Service Manager
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CNX

Associate Site Director (Onsite)

Chatham-Kent, ON, Canada
CAN Chatham, Canada

The base salary range for this position is $97,900.00- $120,000.00, plus incentives that align with individual and company performance. · Full-time

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Job details

Pay: The base salary range for this position is $97,900.00- $120,000.00, plus incentives that align with individual and company performance.
Job type: Full-time
Apply by: Oct 31, 2026
Education: High school diploma
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Title:

Associate Site Director (Onsite)

Job Description

Join a world-class team in CAN Chatham, as an Associate Site Director! We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world's best brands, today and for the future. Leveraging unique data insights, profound industry expertise, and cutting-edge technology solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining their operations, interactions, and transactions. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Associate Site Director position at Concentrix is the right place for you!

As an Associate Site Director, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Associate Site Director, you’ll:

The Associate Site Director will oversee the Customer Care operations at our Chatham, Ontario location.
Will be fully responsible in overseeing the operating, including managing a group of leaders who own driving exceptional customer experiences for the clients we support.
Act as a talent magnet to attract, retain and develop a high-performance team that is focused on continuous learning and improvement.
Analyzes operations and efficiency of the operations team and implements changes to ensure best class service.
Monitors and executes staffing, budget, training and general HR practices for all site personnel using functional support. Has hiring, development and performance management responsibility for direct reports.
Direct and manage all site activities and performance strategies, collaborates with Workforce Management, Training, Quality, Human Resources, etc.
This role needs a strong team player who understands how to work effectively in a large, fast paced, evolving organization; establish and maintain effective working relationships across the organization; mentor teams and ensure success by driving operational excellence daily.
Can demonstrate abilities to be a great site leader - overseeing multiple programs, 250+ FTE
Strong relationship developer with clients - clients are Auto & Tech so those industries would be a plus
Demonstrate capabilities to work across different departments - Ops, Training, Quality, TA, Facilities, etc
MUST be onsite in Chatham location every day, not a hybrid position
Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Associate Site Director role include:

18 Years of age or older with a completed High School Diploma or GED required
Oversee and running a site of approx. 250 staff members
Responsible for client interaction for multiple clients, Key Process Indicator (KPI) attainment and complete financial accountability
Experience in managing multiple lines of business types
High customer satisfaction and achievement of Service Level Agreements
Promote employee satisfaction and low attrition
Maintain a positive working environment and promote company culture initiatives
Monitors and ensures existence of supportive working environment(s) to promote high job satisfaction and morale
Manage operating budget for sites to meet profitability margins
Ensures operations delivery of client requirements as per contractual agreement, for example Customer Satisfaction (CSAT) where applicable, service levels and other program KPI
Monitors center performance to ensure quality and service goals are met
Establishes, builds and monitors ongoing client relations ensuring effective and positive customer interaction and satisfaction
Willingness to work a flexible schedule

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary range for this position is $97,900.00- $120,000.00, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
Paid training and lucrative employee referral program.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: 10/30/2026.

Location:

CAN Chatham

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE

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More about this job

Responsibilities

Oversee customer care operations at the Chatham site, leading multiple programs and a team of leaders responsible for customer experience, performance, staffing, budgets, and client commitments. Build client relationships, develop and retain a high-performing workforce, and collaborate across functions to improve service quality and operational results.

Requirements

A high school diploma or GED is required, along with substantial experience leading a large site or multiple lines of business and managing client relationships, KPIs, budgets, customer satisfaction, and service levels. Candidates should be effective cross-functional leaders who can foster employee engagement, maintain a positive workplace, and work a flexible schedule onsite in Chatham.

Skills

Site Leadership
Customer Care Operations
Operational Excellence
Budget Management
Financial Accountability
KPI Management
Workforce Management
Staffing
Talent Development
Performance Management
Employee Engagement
Quality Management
Cross-Functional Collaboration
Continuous Improvement

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Paid Time Off
Paid Holidays
Paid Training
Employee Referral Program
Early Pay Access
Networking Opportunities
Health and Wellness Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Site Operations
Contact Center
Client Relations
Customer Satisfaction
Service Level Agreements
Key Performance Indicators
Financial Accountability
Operating Budget
Profitability Margins
Workforce Management
Staffing
Training
Quality Assurance
Human Resources
Talent Acquisition
Performance Management
Employee Retention
Employee Engagement
Operational Excellence
Continuous Improvement
Automotive
Technology
Facilities
Customer Experience

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