Key Responsibilities:
- Provide exceptional customer service by greeting customers in a friendly, professional, and courteous manner and assisting with general pharmacy inquiries.
- Support prescription processing activities by receiving prescription information, performing data entry, preparing labels, and assisting with prescription pick-up procedures under the supervision of the Pharmacist.
- Assist customers in locating over-the-counter medications, health and wellness products, and pharmacy merchandise.
- Process customer transactions accurately and efficiently using the point-of-sale system.
- Maintain pharmacy inventory through stock replenishment, rotation, inventory counts, monitoring expiry dates, and product ordering support.
- Receive, stock, organize, and merchandise pharmacy products according to company standards and regulatory requirements.
- Answer incoming telephone calls and direct inquiries appropriately while providing professional customer service.
- Perform clerical and administrative duties including filing, record maintenance, report preparation, and documentation management.
- Maintain strict confidentiality of patient, customer, and business information in accordance with privacy legislation and company policies.
- Follow all pharmacy regulations, workplace health and safety standards, loss prevention practices, and company procedures.
- Maintain cleanliness, organization, and housekeeping standards throughout the dispensary and pharmacy retail area.
- Support the Pharmacy Team with additional operational duties and special projects as assigned.
Education and Experience:
- High School Diploma or equivalent required.
- Pharmacy Assistant Certificate or related post-secondary education is considered an asset.
- Minimum 1-2 years of customer service or retail experience preferred.
- Previous pharmacy experience is considered an asset.
- Experience handling confidential information in a professional environment is preferred.
- Strong computer, keyboarding, and data entry skills.
- Working knowledge of pharmacy software systems is considered an asset.
- Proficiency in Microsoft Office applications and point-of-sale systems.
- Strong organizational, problem-solving, and interpersonal skills.
- Ability to work independently and collaboratively within a team environment.
- Excellent verbal and written communication skills.
- Current First Aid/CPR certification is considered an asset.
- Commitment to ongoing learning and development within the pharmacy and healthcare industry.
- Knowledge of WHMIS and workplace safety practices is considered an asset.
- Ability to stand and walk for extended periods.
- Ability to lift and carry merchandise and supplies up to 25 lbs.
- Availability to work in a casual or part-time capacity, including a variety of shifts such as evenings, weekends, and holidays, with weekly hours ranging from 8 to 16 hours based on operational requirements.
Competencies:
- Customer Focus: Provides exceptional customer service and creates positive experiences by understanding customer needs and responding professionally and courteously.
- Communication Skills: Communicates clearly and effectively with customers, pharmacists, team members, and other stakeholders.
- Teamwork and Collaboration: Works cooperatively with pharmacy staff and other departments to achieve team and organizational goals.
- Attention to Detail: Maintains accuracy when processing prescription information, inventory records, reports, and administrative documentation.
- Integrity and Confidentiality: Demonstrates professionalism and protects sensitive patient, customer, and business information.
- Accountability: Takes ownership of assigned responsibilities and consistently delivers quality work.
- Organization and Planning: Prioritizes and coordinates tasks efficiently to support smooth pharmacy operations.
What we offer:
- A competitive Compensation and Benefit Package: Our Team Members receive competitive salaries a comprehensive benefits package which includes Group Life Insurance, Short- & Long-Term Disability, Extended Health and Dental and an employer-contributed pension plan, matched at 6% of salary.
- Inclusive Work Environment: At Co-op, we embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.
- Professional Development: We encourage our team members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.
- Additional Offerings: Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, EFAP (Employee and Family Assistance Program), Team Member Fitness Rebate of up to $100 per year towards health/fitness purchases.
About Us
Heritage Co-op 1997 Ltd. is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business, being member-owned means that any profits are returned to our members and stay in the local economy. We live where you live, work where you work, and help grow the economy right here.
We are proud to be an equal opportunity employer, and we are committed to providing reasonable accommodation throughout the recruitment process to ensure an enjoyable candidate experience. Please reach out to the Human Resources team to discuss your needs if you require accommodation.
We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.
