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Added 6 mins ago
CA
Claims Representative III, Bodily Injury
Co-operators Assurance et services financiers
Ottawa, ON
- Full-time
As a Bodily Injury Claims Representative III you will be responsible for the investigation, negotiation and resolution of complex Bodily Injury Claims. You will contribute to our client…
Added 21 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
Thunder Bay, ON
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 21 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
BC · British Columbia, Canada
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 21 mins ago
CA
Claims Representative I
Co-operators Assurance et services financiers
Laval, QC
- Full-time
As the Claims Representative I you will investigate, negotiate and settle service claims including automobile, property and rudimentary commercial automobile claims for the organization.…
Added 21 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
Kingston, ON
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 21 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
North Bay, ON
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 21 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
Moncton, NB
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 21 mins ago
CA
Senior Group Retirement and Savings Sales & Service Representative
Co-operators Assurance et services financiers
Regina, SK
- Full-time
The Sales and Service Representative - Group Retirement and Savings supports are key members of the GRS Sales Team. The role supports Account Executive roles by providing plan…
Added 21 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
Regina, SK
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 21 mins ago
CA
Client Service Representative (Bilingual)
Co-operators Assurance et services financiers
Guelph, ON
- Full-time
As the Client Service Representative, you will deliver high quality service to clients and business partners within defined service standards. You will be responsible for completing…
Added 21 mins ago
CA
Bilingual Service Representative
Co-operators Assurance et services financiers
Burlington, ON
- Full-time
…purpose. The best part is that you will work with people that care passionately about you, our clients, and our…
Added 21 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 21 mins ago
CA
Claims Representative I, Auto
Co-operators Assurance et services financiers
Laval, QC
- Full-time
As the Claims Representative I, Auto, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 21 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
Calgary, AB
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 21 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
Ottawa, ON
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 21 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
AB · Edmonton, AB
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 21 mins ago
CA
Claims Representative II
Co-operators Assurance et services financiers
Laval, QC
- Full-time
As the Claims Representative II you will investigate, negotiate and settle intermediate automobile, property, commercial, condominium and rudimentary farm claims for the organization. You…
Added 51 mins ago
Pharmacist - Pharmacy Services
Nova Scotia Health and IWK Health
Liverpool, NS
Strong client focus and ability to build solid client/practitioner relationships
Added 4 hours ago
CS
Community Home Care Worker II (Healthcare Worker II)
Catholic Social Services Alberta
Red Deer, AB
- Full-time
Catholic Social Service is currently recruiting for full time, part time, and casual Community Home Care Worker/Healthcare Worker IIs in Red Deer. Make a Difference in Your Community!
Added 4 hours ago
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Children Outreach I (Casual)
Catholic Social Services Alberta
Red Deer, AB
- Internship
Must be registered under the Health Care Act if education is related (including but not limited to):
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Public Trustee Representative
Government of Alberta
Calgary, AB
Responsibilities focus on the financial management of client assets, including financial planning for represented adults, and administration of deceased estates and minors’ trusts. The role…
Added 5 hours ago
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Financial Planner II (CIRO-ID) [Brampton, Mississauga, Maple, Woodbridge]
CIBC
Brampton, ON
- Full-time
As a member of the Imperial Service Team, you’ll manage and grow a dedicated client portfolio through key relationship management, creating comprehensive financial plans and providing…
Added 5 hours ago
GO
Radiology Technologist
Government of Nunavut Recruitment
Cambridge Bay, NU
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Interviewing patient/client for present and previous pertinent medical history
Added 8 hours ago
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Financial Planner II (CIRO-ID) [Brampton, Mississauga, Maple, Woodbridge]
CIBC
Mississauga, ON · Brampton, ON · Maple, ON · Woodbridge, ON
- Full-time
As a member of the Imperial Service Team, you’ll manage and grow a dedicated client portfolio through key relationship management, creating comprehensive financial plans and providing…
Added 9 hours ago
CF
Canadian Armed Forces Newspaper Editor / Journalist
Canadian Forces Morale and Welfare Services (CFMWS)
Saint-Jean-sur-Richelieu, QC · St-Jean
- Full-time
Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do.…

Co-operators Assurance et services financiers

Bilingual Service Representative

Burlington, ON, Canada

Expected salary range $50,143 · Full-time

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Job details

Pay: Expected salary range $50,143
Job type: Full-time
Apply by: Dec 9, 2026
Experience: Completed secondary education with 2-5 years of customer service experience, preferable in a contact centre environment.
Posting language: English
Posted: Nov 9, 2026

Original job description

Company: CUMIS Union

Department: Client Serv Centre-Cred

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: Bilingualism in English and French is required.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Client Services team aspires to create a seamless and personalized client experience. Our professional, agile and knowledgeable team works collaboratively to understand and anticipant the needs of our clients, helping our organization to grow. We foster open communication and think innovatively to find mutually beneficial solutions for our clients.

The Service Representative provides efficient and highly responsive service to our external customers including credit union employees and insured members as well as internal business partners who call, email, or fax the Service Centre. The role deals with a wide variety of functions and questions related to CUMIS Individual Life / Payment Protection products and services, and strives to exceed productivity and quality goals while handling customer inquiries.

How you will create impact:

In a contact centre environment, handle a variety of inquiries in the form of calls, emails and mail from clients, financial institution employees, and distribution staff regarding contract information, policy provisions, administrative and procedural matters for all CUMIS Creditor and Individual Life, policies totaling more than 25 products and some with several variations.
Support the sale of CUMIS/Co-operators payment protection products made by partner financial institutions throughout the lifecycle of the product, including account access, sales portal assistance, product information, claims intake and status updates, and post-issuance administration
Recognize complaints, problems, and/or unusual situations as opportunities to initiate corrective action and conservation efforts, including actively participating in customer retention through customer education, by partaking in applicable conservation efforts and/or generating up-sell/cross-sell referrals of alternate products and services.
Process policy changes such as address changes, bank account changes and certificate cancellations, in response to call, email, mail requests.
Maintain knowledge and experience to contribute to the ongoing progression and evolution of the department as determined by changing business needs and customer expectations through continuing education such as LOMA, etc.

How you will succeed:

You adapt to change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You are an effective team player who shares knowledge to support your peers.

To join our team:

Completed secondary education with 2-5 years of customer service experience, preferable in a contact centre environment.
LOMA 280, LOMA 290 & ACS 100 is an asset
Fluently bilingual in both English and French (with strong oral and written communication skills in both languages)

What you need to know:

Rotational shifts outside of standard business hours, Monday through Friday.
You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

Training and development opportunities to grow your career.
Paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
A comprehensive total rewards package, including competitive salary, bonus, pension, and benefits.

Expected salary range $50,143

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Apply About employer

More about this job

Responsibilities

Respond to client, financial institution, and distribution staff inquiries by phone, email, and mail about CUMIS creditor and individual life insurance products, including product information, claims, account access, and administration. Process policy changes, support customer retention and referrals, and contribute to service quality and productivity goals.

Requirements

Requires completed secondary education, 2–5 years of customer service experience (preferably in a contact centre), and fluency in spoken and written English and French. LOMA 280, LOMA 290, and ACS 100 are assets; rotational weekday shifts outside standard business hours and a background check apply.

Skills

Bilingual Communication
Customer Service
Contact Centre Support
Written Communication
Oral Communication
Critical Thinking
Problem Solving
Complaint Handling
Customer Retention
Policy Administration
Product Knowledge
Teamwork
Adaptability
Continuous Improvement
Sales Referrals

Benefits

Training And Development Opportunities
Paid Time Off
Physical And Mental Health Programs
Supportive Workplace Culture
Paid Volunteer Days
Competitive Salary
Bonus
Pension
Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Bilingual English And French
CUMIS
Creditor Insurance
Individual Life Insurance
Payment Protection
Client Inquiries
Claims Intake
Claims Status Updates
Account Access
Sales Portal Assistance
Policy Administration
Policy Changes
Customer Retention
Complaint Handling
Cross-Selling
Up-Selling
LOMA 280
LOMA 290
ACS 100
Financial Services
Customer Education
Written Communication
Oral Communication

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