Claims Representative I, Auto
- Laval, QC, Canada
Expected salary $50,280.00 to $83,800.00 CAD · Full-time
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Job details
- Pay
- Expected salary $50,280.00 to $83,800.00 CAD
- Job type
- Full-time
- Apply by
- Work location
- Work Model: Hybrid (2 days in office)
- Posting language
- English
- Posted
Original job description
Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is required.
Additional Information: This/these role(s) is/are currently vacant
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
As the Claims Representative I, Auto, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.
How you will create impact:
Expected salary $50,280.00 to $83,800.00 CAD
Salary placement
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Incentive/Variable pay
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is required.
Additional Information: This/these role(s) is/are currently vacant
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
As the Claims Representative I, Auto, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.
How you will create impact:
- Interpreting and applying coverages, participating in major event response and negotiating and settling service claims with a focus on behaviour based outcomes.
- Communicating with clients, delivering clear messages and resolving concerns and liaising with stakeholders to ensure the efficient, timely, and quality settlement of claims.
- Investigating and identifying opportunities for salvage and subrogation recoveries through the use of appropriate guidelines.
- Sharing claims handling knowledge with business partners to support the organization and providing feedback to the leadership team on process efficiencies to enhance client experience.
- Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
- You have one year of experience in insurance or two years of business experience in a related field.
- Having a post-secondary education in insurance, risk management or a related discipline is an asset.
- You have a desire to grow your education by working towards the Chartered Insurance Professional (CIP) designation and Provincial Adjuster Licenses.
- You are driven to create an exceptional customer experience.
- You have experience in insurance or a related client service focused field.
- Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.
- You influence change and are committed to continuous improvement, in order to exceed client expectations.
- You leverage critical thinking skills to identify problems and proactively propose solutions.
- Your strong communication skills allow you to clearly convey messages.
- You’re an effective team player who shares knowledge to support our peers.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
- Extended work hours, including evenings and weekends, will be required during peak periods and major events.
- You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
Expected salary $50,280.00 to $83,800.00 CAD
Salary placement
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Incentive/Variable pay
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
More about this job
Responsibilities
Investigate, negotiate, and settle auto insurance claims by interpreting coverage, communicating with clients and stakeholders, and identifying salvage and subrogation recovery opportunities. Deliver high-quality client service, contribute to major event response, share claims-handling knowledge, and recommend process improvements.
Requirements
Requires one year of insurance experience or two years of business experience in a related field, along with proficiency in both English and French. Post-secondary education in insurance, risk management, or a related discipline is an asset; candidates are encouraged to pursue the Chartered Insurance Professional designation and provincial adjuster licenses.
Skills
- Claims Investigation
- Coverage Interpretation
- Claims Negotiation
- Claims Settlement
- Client Service
- Customer Experience
- Client Communication
- Problem Solving
- Critical Thinking
- Stakeholder Liaison
- Salvage Recovery
- Subrogation Recovery
- Continuous Improvement
- Teamwork
- Confidentiality
- English And French Bilingualism
Benefits
- Training And Development Opportunities
- Flexible Work Options
- Paid Time Off
- Physical And Mental Health Programs
- Supportive Workplace Culture
- Paid Volunteer Days
- Pension
- Health And Wellness Coverage
- Dental Coverage
- Disability Coverage
- Life Coverage
- Mental Health Support
- Employee Assistance Program
- Incentive Programs
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
Keywords
- Auto Insurance
- Claims Handling
- Claims Investigation
- Coverage Interpretation
- Claims Negotiation
- Claims Settlement
- Client Service
- Customer Experience
- Major Event Response
- Salvage Recovery
- Subrogation
- Insurance
- Risk Management
- Chartered Insurance Professional
- Provincial Adjuster License
- Bilingual Communication
- Stakeholder Relations
- Process Improvement
- Confidentiality
- Hybrid Work