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Added 10 mins ago
SH
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Added 25 mins ago
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A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

Co-operators Assurance et services financiers

Claims Representative I, Auto

London, ON, Canada

Expected salary range $50,280 to $83,800 · Full-time

Apply About employer

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Job details

Pay: Expected salary range $50,280 to $83,800
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Company: CGIC

Department: Claims Response Centre

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: English is required, French is an asset.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Claims Representative I, Auto, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.

How you will create impact:

Providing exceptional client service to our customers as an industry leader in client engagement.
Reviewing policy wordings, applying coverages, negotiating and settling service claims.
Investigating and evaluating relevant information to quantify losses and identify opportunities for salvage and subrogation recoveries.
Proactively communicating with clients and stakeholders for efficient, timely, and quality resolution of claims.

How you will succeed:

You are committed to continuous improvement, in order to grow our business of the future and exceed client expectations.
You execute critical thinking skills to identify problems and are accountable to finding proactive solutions.
Your strong written and verbal communication skills allow you to clearly convey messages.
You collaborate with team members to share knowledge to support your peers.

To join our team:

You are driven to create an exceptional customer experience.
You thrive in a fast-paced and changing working environment.
You are comfortable with technology and have excellent computer skills.
You have experience in insurance or a related client service focused field.
You have a desire to grow your education by working towards the Chartered Insurance Professional (CIP) designation and Provincial Adjuster Licenses.
Having a post-secondary education in insurance, risk management or a related discipline is an asset.

What you need to know:

Extended work hours, including evenings and weekends, will be required during peak periods and major events.
You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary range $50,280 to $83,800

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Apply About employer

More about this job

Responsibilities

Investigate, evaluate, negotiate, and settle auto insurance claims by reviewing policy wording, applying coverage, and quantifying losses. Communicate proactively with clients and stakeholders to resolve claims efficiently and identify salvage and subrogation recovery opportunities.

Requirements

Candidates should have experience in insurance or a related client-service field, strong communication and computer skills, and the ability to think critically and work collaboratively in a fast-paced environment. A post-secondary education in insurance, risk management, or a related discipline is an asset; candidates are encouraged to pursue the Chartered Insurance Professional designation and provincial adjuster licenses.

Skills

Client Service
Claims Investigation
Policy Coverage Application
Claims Negotiation
Claims Settlement
Loss Evaluation
Salvage Recovery
Subrogation Recovery
Written Communication
Verbal Communication
Critical Thinking
Problem-Solving
Collaboration
Computer Skills
Confidentiality
Customer Experience

Benefits

Training And Development Opportunities
Flexible Work Options
Paid Time Off
Physical And Mental Health Programs
Supportive Workplace Culture
Paid Volunteer Days
Incentive Programs
Pension
Health And Wellness Coverage
Dental Coverage
Disability Coverage
Life Coverage
Mental Health Support
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Auto Insurance
Claims Response Centre
Claims Investigation
Policy Wording
Coverage Application
Claims Negotiation
Claims Settlement
Loss Quantification
Salvage Recovery
Subrogation
Client Service
Customer Experience
Stakeholder Communication
Critical Thinking
Problem-Solving
Continuous Improvement
Insurance
Risk Management
Chartered Insurance Professional (CIP)
Provincial Adjuster License
Confidentiality
Computer Skills

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