Claims Representative II
- Laval, QC, Canada
Expected salary : $60,574.00 to $100,956.00 CAD · Full-time
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Job details
- Pay
- Expected salary : $60,574.00 to $100,956.00 CAD
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company: CGIC
Department: Quebec Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is required.
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
As the Claims Representative II you will investigate, negotiate and settle intermediate automobile, property, commercial, condominium and rudimentary farm claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.
How you will create impact:
Expected salary : $60,574.00 to $100,956.00 CAD
Salary placement
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Incentive/Variable pay
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
Department: Quebec Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is required.
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
As the Claims Representative II you will investigate, negotiate and settle intermediate automobile, property, commercial, condominium and rudimentary farm claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.
How you will create impact:
- Interpreting and applying coverage, participating in major event responses and negotiating and settling intermediate service claims with a focus on behaviour based outcomes.
- Investigating the cause of a loss and the extent of damages, including collaborating with appraisers in the evaluation and verification of estimates to ensure accurate settlement offers are made.
- Communicating with clients to deliver clear messages and resolve concerns while liaising with stakeholders to ensure the efficient and timely settlement of claims.
- Supporting the development of new and existing team members by providing guidance, sharing claims handling knowledge and acting as a technical resource.
- Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
- You have experience in insurance claims or a related field.
- You have completed post-secondary education in insurance or a related discipline.
- You have the Provincial Adjuster Licence (Claim Adjuster Autorité des Marchés Financiers).
- Working towards or having the Chartered Insurance Professional (CIP) designation is an asset.
- You have experience working in a contact centre and strong knowledge of client service principles, insurance and insurance claims, policy coverages and provincial legislations and regulations.
- Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.
- You influence change and are committed to continuous improvement, in order to exceed client expectations.
- You leverage critical thinking skills to identify problems and proactively propose solutions.
- Your strong communication skills allow you to clearly convey messages.
- You’re an effective team player who shares knowledge to support our peers.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
Expected salary : $60,574.00 to $100,956.00 CAD
Salary placement
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Incentive/Variable pay
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
More about this job
Responsibilities
Investigate, negotiate, and settle intermediate automobile, property, commercial, condominium, and basic farm claims, including assessing losses and damages and working with appraisers to support accurate settlements. Communicate with clients and stakeholders, contribute to timely and high-quality service, participate in major event responses, and guide team members by sharing claims-handling expertise.
Requirements
Candidates need experience in insurance claims or a related field, post-secondary education in insurance or a related discipline, and a provincial adjuster licence. Strong client service and contact centre experience, knowledge of insurance policies and applicable legislation, and proficiency in both English and French are required; working toward or holding the CIP designation is an asset.
Skills
- Insurance Claims Handling
- Claims Investigation
- Coverage Interpretation
- Claims Negotiation And Settlement
- Automobile Claims
- Property Claims
- Commercial Claims
- Condominium Claims
- Farm Claims
- Damage Assessment
- Client Service
- Contact Centre Experience
- Policy Coverage Knowledge
- Provincial Legislation And Regulations
- Critical Thinking
- English And French Communication
Benefits
- Training And Development Opportunities
- Flexible Work Options
- Paid Time Off
- Physical And Mental Health Programs
- Supportive Workplace Culture
- Paid Volunteer Days
- Incentive Programs
- Pension
- Health And Wellness Benefits
- Dental Coverage
- Disability Coverage
- Life Coverage
- Mental Health Support
- Employee Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
Keywords
- Insurance Claims
- Claims Representative
- Provincial Adjuster Licence
- Chartered Insurance Professional
- CIP Designation
- Automobile Claims
- Property Claims
- Commercial Claims
- Condominium Claims
- Farm Claims
- Claims Investigation
- Coverage Interpretation
- Claims Negotiation
- Claims Settlement
- Damage Assessment
- Appraisal
- Policy Coverages
- Client Service
- Contact Centre
- Provincial Legislation
- Provincial Regulations
- Major Event Response
- Continuous Improvement
- Bilingual Communication
- English
- French