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Added 9 mins ago
GC
Inside Sales Representative
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- Full-time
…Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs. All benefits subject to…
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- Full-time
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Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
Working Business Language: English. This role requires regular interaction with customers in Quebec region where the primary business language utilized is English. As such, the successful…
Added 9 mins ago
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AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Toronto, ON · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
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Added 25 mins ago
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Added 39 mins ago
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Co-operators Assurance et services financiers

Claims Representative II, Special Lines

Moncton, NB, Canada

Expected Salary range $60,574.00 to $100,956.00 CAD · Full-time

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Job details

Pay: Expected Salary range $60,574.00 to $100,956.00 CAD
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Company: CGIC

Department: Prop Claims - Service

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: English is required, French is an asset.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Inside Claims Representative, Special Lines you will be responsible for the investigation, negotiation and settlement of commercial and farm claims. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.

How you will create impact:

Maintaining commercial and farm claims files, including the completion of comprehensive evaluations to determine coverage and the effective negotiation and settlement of each claim.
Collaborating and fostering partnerships with Investigative Services in completing complex investigations.
Communicating with clients, delivering clear messages and keeping them informed and liaising with stakeholders to ensure the efficient, timely and quality settlement of claims.
Supporting the development of team members through coaching and sharing claims handling knowledge, acting as a technical resource and providing guidance and quality management for new staff.
Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

To join our team:

You have three years of experience in insurance claims or a related field.
You have completed post-secondary education in insurance, risk management or a related discipline.
You hold the Chartered Insurance Professional (CIP) designation.
You have or are working towards the Provincial Adjuster Licenses.
You have experience working in a contact center and strong knowledge of client service principles, insurance and insurance claims, policy coverages and provincial legislations and regulations.
This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You’re an effective team player who shares knowledge to support our peers.

What you need to know:

You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected Salary range $60,574.00 to $100,956.00 CAD

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Apply About employer

More about this job

Responsibilities

Investigate, evaluate, negotiate, and settle commercial and farm claims, ensuring coverage decisions and claim files are handled effectively. Communicate with clients and stakeholders, collaborate on complex investigations, and support team members through coaching, technical guidance, and quality management.

Requirements

Requires three years of experience in insurance claims or a related field, post-secondary education in insurance, risk management, or a related discipline, and a Chartered Insurance Professional (CIP) designation. Candidates must have or be working toward provincial adjuster licenses, with contact center experience and strong knowledge of client service, insurance claims, policy coverage, and provincial legislation and regulations.

Skills

Claims Investigation
Claims Evaluation
Coverage Analysis
Claims Negotiation
Claims Settlement
Commercial Claims Handling
Farm Claims Handling
Complex Investigations
Client Service
Stakeholder Communication
Coaching
Knowledge Sharing
Quality Management
Critical Thinking
Problem Solving
Continuous Improvement

Benefits

Training And Development Opportunities
Flexible Work Options
Paid Time Off
Physical And Mental Health Programs
Supportive Workplace Culture
Paid Volunteer Days
Pension
Health And Wellness Coverage
Dental Coverage
Disability Coverage
Life Coverage
Mental Health Support
Employee Assistance Program
Incentive Programs

Visa sponsorship

Not detected in the job text

Keywords

Insurance Claims
Commercial Claims
Farm Claims
Claims Investigation
Claims Evaluation
Coverage Analysis
Claims Negotiation
Claims Settlement
Client Service
Contact Center
Insurance
Policy Coverages
Provincial Legislation
Provincial Regulations
Investigative Services
Chartered Insurance Professional
CIP Designation
Provincial Adjuster License
Risk Management
Quality Management
Coaching
Stakeholder Communication
Critical Thinking
Continuous Improvement

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