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Co-operators Assurance et services financiers

Client Service Representative (Bilingual)

Guelph, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Company: CGIC

Department: Client Policy & Billing

Employment Type: Temporary Full-Time (12 months)

Work Model: Hybrid (2 days in office)

Language: Bilingualism in English and French is required.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

As the Client Service Representative, you will deliver high quality service to clients and business partners within defined service standards. You will be responsible for completing projects and assignments, entering policy and billing transactions and actioning various reports.

How you will create impact:

Completing policy activities and billing transactions, updating client records and reviewing system generated reports.
Supporting and responding to inquiries from business partners within established service standards.
Reviewing rate manuals, completing rate calculations and validating coverages with underwriting and product teams.
Identifying opportunities for process improvement or service concerns and escalating accordingly.

To join our team:

You have one year of experience in client services, data entry, or a related field.
You have some post-secondary education in a related discipline.
You have or are working towards completion of the Chartered Insurance Professional (CIP) designation.
Having knowledge of insurance systems is an asset.
Having knowledge of insurance products and applicable legislation is an asset.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You’re an effective team player who shares knowledge to support your peers.

What you need to know:

Repetitive, transactional tasks where accuracy is essential.
You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career.
Flexible work options to support personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Volunteer opportunities to give back to your community.

Salary information

Expected hourly range $23.27 - $38.78.

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Apply About employer

More about this job

Responsibilities

Complete policy and billing transactions, update client records, review reports, and respond to business partner inquiries within service standards. Calculate rates, validate coverages with underwriting and product teams, and identify and escalate service concerns or process improvement opportunities.

Requirements

Requires one year of experience in client services, data entry, or a related field, along with some post-secondary education in a related discipline. English-French bilingualism is required; progress toward the Chartered Insurance Professional designation is expected, while insurance systems, products, and legislation knowledge are assets.

Skills

Client Service
Data Entry
Policy Transactions
Billing Transactions
Client Record Management
Report Review
Rate Calculations
Coverage Validation
Insurance Knowledge
Critical Thinking
Problem Solving
Communication
Teamwork
Process Improvement
Accuracy
English And French Bilingualism

Benefits

Training And Development Opportunities
Flexible Work Options
Physical And Mental Health Programs
Supportive Workplace Culture
Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Data Entry
Insurance
Policy Administration
Billing
Client Records
Business Partner Support
Rate Manuals
Rate Calculations
Coverage Validation
Underwriting
Insurance Products
Insurance Legislation
Insurance Systems
Chartered Insurance Professional
CIP Designation
Service Standards
Process Improvement
Critical Thinking
Problem Solving
Bilingualism
English
French
Background Check

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