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Added 1 day ago
Bilingual Senior Program Manager - Nurse Practitioner Team Lead
TELUS
Québec, QC · Toronto, ON · Ottawa, ON · Montréal, QC
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in…
Added 1 day ago
PH
Registered Nurse, Medicine Units 7ABCD, 9CD, 8A
Providence Healthcare
Vancouver, BC
- $41.42 to $55.91 CAD / hour
…exceptional care to the communities we serve. This is an exciting time to join our team as we prepare for the opening of the new St. Paul’s Hospital in 2027, a state-of-the-art facility…
Added 1 day ago
C
Personal Support Worker (PSW)
CarePartners
Amherstburg, ON · Harrow, ON
- $20.96 to $23.2 CAD / hour
- Part-time
Are you proud to contribute your skills to delivering quality health care? PSWs are an integral part of a health care team, and in this role, you will encourage, support, and promote…
Added 1 day ago
C
Personal Support Worker (PSW)
CarePartners
Apsley, ON
- $20.96 to $23.2 CAD / hour
- Part-time
Are you proud to contribute your skills to delivering quality health care? PSWs are an integral part of a health care team, and in this role, you will encourage, support, and promote…
Added 1 day ago
C
Personal Support Worker (PSW)
CarePartners
Petrolia, ON
- $20.96 to $23.2 CAD / hour
- Part-time
Are you proud to contribute your skills to delivering quality health care? PSWs are an integral part of a health care team, and in this role, you will encourage, support, and promote…
Added 1 day ago
C
Personal Support Worker (PSW)
CarePartners
Owen Sound, ON · Meaford, ON
- $20.96 to $23.2 CAD / hour
- Part-time
Are you proud to contribute your skills to delivering quality health care? PSWs are an integral part of a health care team, and in this role, you will encourage, support, and promote…
Added 1 day ago
C
Personal Support Worker (PSW)
CarePartners
St. Thomas, ON · Aylmer, ON
- $20.96 to $23.2 CAD / hour
- Part-time
Are you proud to contribute your skills to delivering quality health care? PSWs are an integral part of a health care team, and in this role, you will encourage, support, and promote…
Added 1 day ago
C
Personal Support Worker (PSW)
CarePartners
Gravenhurst, ON · Honey Harbour, ON
- $20.96 to $23.2 CAD / hour
- Part-time
Are you proud to contribute your skills to delivering quality health care? PSWs are an integral part of a health care team, and in this role, you will encourage, support, and promote…
Added 1 day ago
C
Associate Technical Support Analyst Co-op
Co-operators
Guelph, ON
- $23 to $27 CAD / hour
- Full-time
Work Model: Office-Based (5 days in office)
Added 1 day ago
CO
Lifeguard/Instructor
City of Yellowknife
Yellowknife, NT
- $88,741.34 CAD / year
- Full-time
The incumbent must possess a Grade 12 diploma and have a minimum of 1 year of experience as a lifeguard and/or instructor · The incumbent must possess current certification in the following:
Added 1 day ago
BP
Front of House Supervisor
Boston Pizza
Fort Frances, ON
- Part-time
A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 1 day ago
BP
Front of House Supervisor
Boston Pizza
Saskatoon, SK
- Part-time
A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 1 day ago
BP
Front of House Supervisor
Boston Pizza
Westlock, AB
- Part-time
A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 1 day ago
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Aggregate Plant Supervisor - Aberfoyle
VCNA
Puslinch, ON
- $66,000 to $71,000 CAD / year
We are Canada Building Materials (CBM), a part of Votorantim Cimentos North America (VCNA).
Added 1 day ago
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Architect, Workplace and Power Platform
Softchoice
Calgary, AB · Vancouver, BC · NL · Ottawa, ON · Oakville, ON · Toronto, ON
- $120,800 to $151,000 CAD / year
As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes…
Added 1 day ago
Harvest Vessel Captain - Fishing Master III
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Blacks Harbour, NB
…Platinum Member status in the Canada’s Best Managed Companies Program, is offering a unique opportunity for a highly motivated individual to join the Company’s Harvest Vessel Team as FM…
Added 1 day ago
CA
Wharf Crew
Cooke Aquaculture Inc.
NL
- Full-time
…Platinum Member status in the Canada’s Best Managed Companies Program, has an opportunity for a highly motivated individual to join our Wharf Crew based out of Hermitage, Newfoundland. This…
Added 1 day ago
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FW Maintenance Support
Cooke Aquaculture Inc.
NL
- Full-time
This position offers full-time employment. You will be responsible for the service of equipment as per the preventative maintenance schedule. You will be required to help troubleshoot…
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Community Disability Worker: One Sunday per Month
Robin Hood Association
Fort Saskatchewan, AB
All employees may be required to work in any program area during staffing shortages or emergencies or to better support the needs of the individuals or program.
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Electrical Designer III
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Greater Sudbury, ON
…our Engineering team. This is a great opportunity to become part of an experienced and professional team of technical people who collectively strive to provide an exceptional level of…
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Medical Receptionist (Family Health Team)
Carefirst Seniors & Community Services Association
Toronto, ON
- $37,000 to $42,000 CAD / year
The Carefirst Family Health Team (FHT) is seeking full-time/part-time permanent Medical Receptionists to join our innovative, interdisciplinary team dedicated to delivering high-quality,…
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Sales Assistant (part time), Sterling Homes
Qualico Developments Canada Ltd.
Edmonton, AB
- Part-time
Title: Sales Assistant (part time, permanent)
Added 1 day ago
Indigenous Community Disability Support Worke
Above and Beyond Care Services INC
Airdrie, AB · Calgary, AB
Position Type: Full-Time(Independent Contractor)
Added 1 day ago
Senior Project Manager
THE EMPIRE LIFE INS. CO
ON
The Senior Project Manager is responsible for proactively managing the initiation, planning, analysis, design, execution, implementation and close-out of specific projects in support of…
Added 1 day ago
Bilingual Underwriter Trainee
THE EMPIRE LIFE INS. CO
Kingston, ON · Montréal, QC
…constraints and work under the moderate supervision of the Manager,…

Co-operators

Associate Technical Support Analyst Co-op

Guelph, ON, Canada

$23 to $27 CAD / hour · Full-time

Apply on recruiting.ultipro.com About employer

Applications open in a new tab.

Job details

Pay: $23 to $27 CAD / hour
Job type: Full-time
Work location: Work Model: Office-Based (5 days in office)
Posting language: English
Posted: Sep 29, 2026

Original job description

Company: CGL Department: IT - Ent Inf & Ops Serv Employment Type: Student (8 months) Work Model: Office-Based (5 days in office) Language: English is required, French is an asset. Additional Information: These roles are currently vacant

The Opportunity:

We are a leading Canadian financial services cooperative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

As a Technical Support Analyst Co-op, you will join our Technical Platform Support (TPS) team and work alongside full-time analysts resolving second level (Tier 2) incidents for employees across the organization. Your incident queue is the core of the role. On a rotational basis you will also staff Ctrl+Alt+Connect, our in-person tech bar at the Guelph head office, where you will be the face of IT for employees who walk up looking for help – providing quick, friendly triage within a 15-minute window and handing anything longer off to the wider TPS team or the appropriate third level team. This is a hands-on role: you will spend your days troubleshooting real problems for real people, building technical depth, and learning how enterprise IT support works end to end. Problem management and Power Platform project work are layered in as you get comfortable.

Technologies you will work with:

Windows 11 in an enterprise environment – troubleshooting the operating system, applications, drivers, peripherals, and device configuration
Microsoft 365 – Outlook, Teams, OneDrive, SharePoint
ServiceNow for incident, problem, and knowledge management
Microsoft Power Platform (Power Automate, Power Apps) for project work – exposure or coursework is an asset, not a requirement
Remote-connectivity tools used to support end users
Active Directory, Microsoft Intune, Microsoft Configuration Manager (SCCM), and Cisco Secure Client VPN are all assets

How you will create impact:

Respond to second level (i.e. Tier 2) incidents escalated by the first level Help Desk – this is the primary focus of the role – diagnosing and resolving issues of small to medium complexity by referencing existing documentation, training, and previous experience
Work your assigned incident queue end to end, keeping tickets accurate and up to date in ServiceNow and escalating to third level teams with complete troubleshooting notes when an issue falls outside of scope
Staff the Ctrl+Alt+Connect tech bar at the Guelph head office on a rotational schedule, acting as the friendly in-person face of IT for employees who walk up
At the bar, provide quick triage within an expedited 15-minute window – Wi-Fi and network connectivity, application installs, peripheral and docking station setup, password resets, laptop sign-in and setup, ServiceNow orders, and laptop returns
Create and document a ServiceNow incident for every walk-up interaction, then triage anything that will exceed the 15-minute window to the wider TPS team or the appropriate third level team with complete notes
Contribute to problem management by identifying trends and recurring issues in the incidents you handle, raising emerging problems to the team, and investigating and updating assigned problem records through to resolution
Keep the tech bar space organized and stocked – opening and closing checklists, signage on the tech bar displays, equipment secured at end of day
Create and maintain knowledge articles for new and existing known errors using standard enterprise tools and processes
Contribute to Power Platform project work – building or improving Power Automate flows and Power Apps that reduce manual effort and improve how the team and our clients work
Solicit and act on client feedback to continuously improve the in-person support experience

To join our team:

You are currently enrolled in a post-secondary program in Information Technology, Computer Science, Computer Engineering, or a related field, and returning to studies following the placement
You are available for a co-op placement of 8 months or longer – 12-month placements are preferred
You have a working knowledge of Windows 11 and common desktop hardware and software
Previous help desk, technical support, retail, or other client-facing experience is an asset
Exposure to Power Automate, Power Apps, or other automation and scripting tools is an asset
Familiarity with ITIL practices such as incident, problem, and knowledge management is an asset

How you will succeed:

You genuinely enjoy helping people and deliver strong client service – in-person support is a large part of this role, and how you make someone feel matters as much as whether you fix the issue
You are comfortable troubleshooting face to face, staying calm and clear when someone is frustrated or under time pressure
Your strong communication skills allow you to explain technical information to non-technical people without jargon
You leverage critical thinking and structured troubleshooting to identify problems, connect patterns across issues, and propose solutions
You’re an effective team player who shares knowledge and supports your peers
You are curious, take ownership, and are committed to continuous learning and improvement

What you need to know:

This is a hybrid role based out of the Guelph head office. Because the Ctrl+Alt+Connect tech bar is staffed in person, this role requires a consistent on-site presence.
The tech bar operates during regular business hours; you will be scheduled on a rotation alongside the rest of the team.
This role has Oncall responsibility – at least 1 week of Oncall (training and compensation provided) will be required.
Detail oriented work that requires a high degree of mental concentration for extended periods of time.
You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Hands-on experience in a second level enterprise IT support team supporting thousands of employees
Direct mentorship from experienced Technical Support Analysts, with structured onboarding and training
Exposure to real ITIL practices – incident, problem, and knowledge management – in a large enterprise environment
Real project work in the Microsoft Power Platform that you can point to on your resume
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture – eligible for company benefits after 6 months.
A competitive salary and an inclusive, collaborative team that genuinely wants you to learn

Salary Information:

$23/h - $27/h

#IN-DNI

Apply on recruiting.ultipro.com About employer

More about this job

Responsibilities

The Technical Support Analyst Co-op at Co-operators will troubleshoot second-level IT problems for employees and keep tickets updated. They will also help walk-in staff at the in-person tech bar and contribute to problem records and Power Platform projects.

Requirements

Co-operators needs a student enrolled in an IT, computer science or related program who can commit to 8 months or more. Candidates need working knowledge of Windows 11 and desktop hardware, strong communication skills, and a calm, friendly manner in person.

Skills

Windows 11
Windows troubleshooting
Microsoft 365
Outlook
Microsoft Teams
OneDrive
SharePoint
ServiceNow
Power Automate
Power Apps
Microsoft Power Platform
Remote support tools
Active Directory
Microsoft Intune
Cisco Secure Client VPN
ITIL incident management
ITIL problem management
ITIL knowledge management
Desktop hardware troubleshooting
Peripheral and docking station setup
Network connectivity troubleshooting
Customer service
Client-facing communication
Triage

Benefits

Company benefits after 6 months
Physical and mental health programs
Structured onboarding and training
Direct mentorship
On-call compensation

Keywords

Technical support analyst co-op
Tier 2 support
Help desk
IT support
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
ServiceNow
Power Automate
Power Apps
Power Platform
Active Directory
Microsoft Intune
SCCM
Cisco Secure Client VPN
ITIL

Seniority

Entry level

Perks

Wellness program
Paid training

Tools

Windows 11
Microsoft 365
ServiceNow
Microsoft Power Platform
Active Directory
Microsoft Intune
Cisco Secure Client VPN

Languages

English

Fields of study

Information Technology
Computer Science
Computer Engineering

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Work requirements

Jobs in Canada