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Added 4 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 4 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 34 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NB · New Brunswick, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 35 mins ago
Store Associate
Sherwin-Williams
Milton, ON
…excellent customer service, while consistently meeting the store’s sales…
Added 50 mins ago
Banquet Porter (Part-Time, Contract)
AccorHotel
Calgary, AB
Part-time · Contract
Please note that this is a contract position with the start date in mid-August, 2026 and the end date of January 18, 2027.
Added 50 mins ago
Banquet Server (Part-Time, Contract)
AccorHotel
Calgary, AB
Part-time · Contract
Please note that this is a contract position with the start date in early August, 2026 and the end date of January 18, 2027.
Added 50 mins ago
Seasonal Customer Experience Representative
Indigo Books & Music
Woodbridge, ON · Vaughan, Ontario
From $17.6 CAD / hour
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 1 hour ago
Assistant Condominium Manager
FirstService Residential Canada
Toronto, ON
Full-time
The Licensee shall not enter into, extend, renew or terminate a contract or other agreement on behalf of a client except with the prior approval of the supervising licensee.
Added 1 hour ago
Bilingual Service Representative
Co-operators
Burlington, ON
Full-time
…enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our…
Added 1 hour ago
Chef de marque / premier·ère chef de marque – Monoferric // Brand Manager/Senior Brand Manager - Monoferric
Pfizer
Kirkland, QC · CAN - QC - Kirkland
Full-time
…dans des contextes thérapeutiques au-delà de l’hôpital, où une part croissante des patient·e·s atteints d’anémie ferriprive est dépistée et…
Added 1 hour ago
Director of Events & Conference Services - Dual Properties
Canadian Niagara Hotels
Niagara Falls, ON
Full-time
Partner with clients from contract to execution, leading site inspections, food tastings, pre-conference meetings, and on-site event management
Added 1 hour ago
Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 1 hour ago
Account specialist, High Value at Risk (HVAR)
BMO
PE · Prince Edward Island, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 1 hour ago
Senior Event Operations Manager
Geotab
Oakville, ON
Full-time
Monitor data hygiene, ensuring all event leads are accurately tagged, segmented, and routed to the correct sales representatives in real-time.
Added 1 hour ago
Territory Manager, Facial Aesthetics - Quebec City and surrounding regions - 14 month contract
Allergan Aesthetics, an AbbVie Company
Quebec, QC
Full-time
Are you looking for an exciting full-time career, where development and high-performance are valued? AbbVie Canada is looking to connect with a Territory Manager to join our commercial…
Added 1 hour ago
Creative Director - 6-Month Contract, with Potential for Extension (Remote)
Geotab
Canada
Temporary
Own, evolve, and govern the global visual brand identity system, including comprehensive style guides, asset libraries, and creative standards for all marketing and sales touchpoints.
Added 1 hour ago
Corporate Traveller - Onboarding Success Manager - Montreal, Vancouver, Calgary, Toronto, Ottawa
Flight Centre
Quebec, QC
…suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through…
Added 1 hour ago
Territory Manager, Facial Aesthetics - Quebec City and surrounding regions - 14 month contract
AbbVie
Quebec, QC
Contract
Are you looking for an exciting full-time career, where development and high-performance are valued? AbbVie Canada is looking to connect with a Territory Manager to join our commercial…
Added 2 hours ago
Senior Manager, Public Relations (13 month fixed term contract)
Lightspeed Commerce
Montreal, QC
Contract
We’re looking for a Senior Manager, Public Relations (13 month fixed term contract) within Lightspeed's Global Communications team, based in Montreal. Reporting to the Director of Public…
Added 2 hours ago
Chef de marque / premier·ère chef de marque – Monoferric // Brand Manager/Senior Brand Manager - Monoferric
Pfizer
Kirkland, QC
Full-time
…dans des contextes thérapeutiques au-delà de l’hôpital, où une part croissante des patient·e·s atteints d’anémie ferriprive est dépistée et…
Added 2 hours ago
Investment Associate, Wealth Management, Nesbitt Burns
BMO
Montreal, QC
Full-time
…with the strength and stability of BMO Financial Group. As part of BMO Private Wealth, BMO Nesbitt Burns professionals operate within a collaborative, team based wealth management model…
Added 2 hours ago
Event Sales Coordinator (3-Month Temp)
Hyatt Regency
Vancouver, BC
Full-time
The Event Sales Coordinator plays a key role in delivering seamless events from initial planning through post-event follow-up. Working closely with Event Sales Managers, this position…
Added 2 hours ago
Photonics RLS Senior Engineer
Ciena
Ottawa, ON
Full-time
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers…
Added 2 hours ago
Head Office Billing Administrator (12-month contract)
The Canada Life Assurance Company
Winnipeg, MB
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
Added 2 hours ago
Non-Insured Administrator (20-month contract)
The Canada Life Assurance Company
Winnipeg, MB
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Co-operators

Bilingual Service Representative

Burlington, ON, Canada

Pay: Expected salary range $50,143
Job type: Full-time
Apply by: Oct 22, 2026
Experience: Completed secondary education with 2-5 years of customer service experience, preferable in a contact centre environment.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company: CUMIS Union

Department: Client Serv Centre-Cred

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: Bilingualism in English and French is required.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Client Services team aspires to create a seamless and personalized client experience. Our professional, agile and knowledgeable team works collaboratively to understand and anticipant the needs of our clients, helping our organization to grow. We foster open communication and think innovatively to find mutually beneficial solutions for our clients.

The Service Representative provides efficient and highly responsive service to our external customers including credit union employees and insured members as well as internal business partners who call, email, or fax the Service Centre. The role deals with a wide variety of functions and questions related to CUMIS Individual Life / Payment Protection products and services, and strives to exceed productivity and quality goals while handling customer inquiries.

How You Will Create Impact

In a contact centre environment, handle a variety of inquiries in the form of calls, emails and mail from clients, financial institution employees, and distribution staff regarding contract information, policy provisions, administrative and procedural matters for all CUMIS Creditor and Individual Life, policies totaling more than 25 products and some with several variations.
Support the sale of CUMIS/Co-operators payment protection products made by partner financial institutions throughout the lifecycle of the product, including account access, sales portal assistance, product information, claims intake and status updates, and post-issuance administration
Recognize complaints, problems, and/or unusual situations as opportunities to initiate corrective action and conservation efforts, including actively participating in customer retention through customer education, by partaking in applicable conservation efforts and/or generating up-sell/cross-sell referrals of alternate products and services.
Process policy changes such as address changes, bank account changes and certificate cancellations, in response to call, email, mail requests.
Maintain knowledge and experience to contribute to the ongoing progression and evolution of the department as determined by changing business needs and customer expectations through continuing education such as LOMA, etc.

How You Will Succeed

You adapt to change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You are an effective team player who shares knowledge to support your peers.

To Join Our Team

Completed secondary education with 2-5 years of customer service experience, preferable in a contact centre environment.
LOMA 280, LOMA 290 & ACS 100 is an asset
Fluently bilingual in both English and French (with strong oral and written communication skills in both languages)

What You Need To Know

Rotational shifts outside of standard business hours, Monday through Friday.
You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

Training and development opportunities to grow your career.
Paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
A comprehensive total rewards package, including competitive salary, bonus, pension, and benefits.

Expected salary range $50,143

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Apply About employer

More about this job

Responsibilities

The Service Representative handles customer inquiries via phone, email, and mail regarding life and payment protection products. They also support sales, process policy changes, and contribute to customer retention through education and cross-selling.

Requirements

Candidates must have completed secondary education and possess 2-5 years of customer service experience, preferably in a contact centre. Fluency in both English and French is required for this role.

Skills

Customer service
Bilingualism
Communication
Critical thinking
Problem solving
Teamwork
Administrative support
Conflict resolution
Sales support
Data entry
Relationship management
Adaptability
Continuous improvement

Benefits

Training and development opportunities
Paid time off
Physical and mental health programs
Paid volunteer days
Competitive salary
Bonus
Pension
Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Financial Services
Life Insurance
Payment Protection
Contact Centre
Bilingual
LOMA
ACS 100
Policy Administration
Customer Retention
Cross-selling
Up-selling
Claims Intake
Administrative Support
Hybrid Work
Co-operative

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