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Added 1 month ago
BC
Buyer
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- Full-time
Join a company that has been a part of moving Metro Vancouver for over 35 years.
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Strategic Claims Counsel, Vendor Strategy & Legal Operations
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Toronto, ON · Winnipeg, MB · Wawanesa, MB · Ottawa, ON · Kitchener, ON · North York - Toronto, ON (Hybr, ON
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
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Community Lead, Place Ville Marie (Montreal)
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Added 1 month ago
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Associate Advisor
RBC
Vancouver, BC
- Full-time
RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing…
Added 1 month ago
GT
Cashier (Part-Time)
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Sioux Lookout, ON
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
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Store Associate (Full-Time)
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- Full-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 1 month ago
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Softgoods Associate (Part-Time)
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Winnipeg, MB
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
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Softgoods Associate (Full-Time)
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Longueuil, QC
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Remote, Canada
- Remote
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Manulife
Toronto, ON · Waterloo, ON
- Full-time
…innovative digital experiences that help customers engage with their financial services when, where, and how they choose. As a Lead Technical Product Owner, Salesforce, you will lead a team…
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Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Quebec City 1
IG Wealth Management
Quebec, QC
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
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IW
Bilingual Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Montreal, Quebec
IG Wealth Management
Quebec, QC
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 1 month ago
IW
Bilingual Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Quebec
IG Wealth Management
Quebec, QC
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 1 month ago
C
Bilingual Service Representative
Co-operators
Burlington, ON
- Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 1 month ago
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Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Manage dedicated client caseloads with the ability to organize and prioritize in order to ensure a high level of customer service at all times while meeting tight deadlines
Added 1 month ago
C
Bilingual Service Representative
Co-operators
Burlington, ON
- Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 1 month ago
M
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Added 1 month ago
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Financial Service Representative - LendDirect Office 1585
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Red Deer, AB
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
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Financial Service Representative - LendDirect Office 1585
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Geomatics (Survey) New Graduate - Cities & Communities - May 2027
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As part of our Geomatics team within Cities and Communities, you’ll:
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Geomatics (Survey) New Graduate - Major Projects - May 2027
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CG
Financial Planner
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…motivated individual to join our team in Calgary on a full-time permanent basis. As an integral member of the Wealth Management team, the role of the Financial Planner is to increase High…
Added 1 month ago
FN
AI Engineer
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- Full-time
Create representative use case test cases and evaluation datasets to the methodology, acceptance thresholds, and quality standards set by the AI Quality and Evaluation Lead, and work with…
Added 1 month ago
P
Sales Associate
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ON · Ontario, Canada
- Part-time
This is a part-time position. Ability to work a range between 20-40 hours per week is required. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak…

Co-operators

Bilingual Service Representative

Burlington, ON, Canada

Expected salary range $50,143 · Full-time

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Job details

Pay: Expected salary range $50,143
Job type: Full-time
Experience: Completed secondary education with 2-5 years of customer service experience, preferable in a contact centre environment.
Posting language: English
Posted: Jul 17, 2026

Original job description

Company: CUMIS Union Department: Client Serv Centre-Cred Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: Bilingualism in English and French is required. Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Client Services team aspires to create a seamless and personalized client experience. Our professional, agile and knowledgeable team works collaboratively to understand and anticipant the needs of our clients, helping our organization to grow. We foster open communication and think innovatively to find mutually beneficial solutions for our clients.

The Service Representative provides efficient and highly responsive service to our external customers including credit union employees and insured members as well as internal business partners who call, email, or fax the Service Centre. The role deals with a wide variety of functions and questions related to CUMIS Individual Life / Payment Protection products and services, and strives to exceed productivity and quality goals while handling customer inquiries.

How you will create impact:

In a contact centre environment, handle a variety of inquiries in the form of calls, emails and mail from clients, financial institution employees, and distribution staff regarding contract information, policy provisions, administrative and procedural matters for all CUMIS Creditor and Individual Life, policies totaling more than 25 products and some with several variations.
Support the sale of CUMIS/Co-operators payment protection products made by partner financial institutions throughout the lifecycle of the product, including account access, sales portal assistance, product information, claims intake and status updates, and post-issuance administration
Recognize complaints, problems, and/or unusual situations as opportunities to initiate corrective action and conservation efforts, including actively participating in customer retention through customer education, by partaking in applicable conservation efforts and/or generating up-sell/cross-sell referrals of alternate products and services.
Process policy changes such as address changes, bank account changes and certificate cancellations, in response to call, email, mail requests.
Maintain knowledge and experience to contribute to the ongoing progression and evolution of the department as determined by changing business needs and customer expectations through continuing education such as LOMA, etc.

How you will succeed:

You adapt to change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You are an effective team player who shares knowledge to support your peers.

To join our team:

Completed secondary education with 2-5 years of customer service experience, preferable in a contact centre environment.
LOMA 280, LOMA 290 & ACS 100 is an asset
Fluently bilingual in both English and French (with strong oral and written communication skills in both languages)

What you need to know:

Rotational shifts outside of standard business hours, Monday through Friday.
You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

Training and development opportunities to grow your career.
Paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
A comprehensive total rewards package, including competitive salary, bonus, pension, and benefits.

Expected salary range $50,143

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Apply About employer

More about this job

Responsibilities

The Service Representative handles customer inquiries via phone, email, and mail regarding life and payment protection products. They also support sales partners, process policy changes, and identify opportunities for customer retention and up-selling.

Requirements

Candidates must have completed secondary education and possess 2-5 years of customer service experience, preferably in a contact centre. Fluency in both English and French is mandatory for this role.

Skills

Customer service
Bilingualism
Communication
Critical thinking
Problem solving
Teamwork
Administrative support
Conflict resolution
Sales support
Data entry
Relationship management

Benefits

Training and development opportunities
Paid time off
Physical and mental health programs
Paid volunteer days
Competitive salary
Bonus
Pension
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Financial Services
Life Insurance
Payment Protection
Bilingual
LOMA
ACS 100
Policy Administration
Client Experience
Retention
Cross-selling
Up-selling
Administrative Support
Credit Union
Hybrid Work

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