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Added 9 mins ago
Technology Support Technician
Picton Mahoney Asset Management
Toronto, ON
Full-time
…Picton investment counseling and portfolio management services, volunteer and charitable donation matching, maternity and parental leave top-up, recognition awards, semi-annual performance…
Added 23 mins ago
Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Quebec City 1
IG Wealth Management
Quebec, QC
Full-time
WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.
Added 23 mins ago
Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Quebec City
IG Wealth Management
Quebec, QC
Full-time
WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.
Added 23 mins ago
Bilingual Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Montreal, Quebec
IG Wealth Management
Quebec, QC
Full-time
WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.
Added 23 mins ago
Bilingual Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Quebec
IG Wealth Management
Quebec, QC
Full-time
WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.
Added 23 mins ago
Kettle Host - Temporary
The Salvation Army in Canada
Surrey, BC
Part-time
Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.
Added 23 mins ago
General Volunteer
MiVolunteer
Mississauga, ON
Contract
As a MiVolunteer General Volunteer, you join our community of volunteers who give their time to support organizations, community initiatives, events, and causes across our communities.
Added 23 mins ago
Resident Manager (6 month contract)
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Kitchener, ON
Contract
…Membership; Company-wide Internal Communication Platforms; Employee Volunteer Opportunities; Social Gatherings; Employee Innovation Program; and Corporate Discount…
Added 23 mins ago
Technology Support Technician
PICTON Investments
Toronto, ON
Full-time
…Picton investment counseling and portfolio management services, volunteer and charitable donation matching, maternity and parental leave top-up, recognition awards, semi-annual performance…
Added 23 mins ago
Manager, Communications and Public Affairs
Lifesaving Society BC & Yukon Branch
Burnaby, BC
Contract
Added 24 mins ago
Kettle Host - Temporary
The Salvation Army Canada and Bermuda Territory
Surrey, BC
Part-time
Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.
Added 24 mins ago
Software Developer II
ForeFlight
Montreal, QC
Full-time
2 days off to volunteer annually (effective in 2026)
Added 24 mins ago
Part Time Retail Associate (Optical): Burnaby, BC
Specsavers
Burnaby, BC
Part-time
Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
Added 24 mins ago
Full-Time Retail Associate: Burnaby, BC
Specsavers
Burnaby, BC
Full-time
Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
Added 24 mins ago
Part Time Retail Associate (Optical): Oakville, Ontario
Specsavers
Oakville, ON
Part-time
Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
Added 39 mins ago
Clinical Trials Representative I
Cencora
Mississauga, ON
Full-time
…participate in mentorship programs, employee resource groups, volunteer activities, and much…
Added 39 mins ago
Account Executive - Portfolio (Canada) Calgary
Cisco
AB · Calgary, Alberta
Full-time
Added 54 mins ago
Live-In Residential Maintenance Technician
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Coquitlam, BC
Added 54 mins ago
Quality Manager
I M P Group International Inc.
Amherst, NS
We offer a comprehensive Benefits Package, including RSP Program, Tuition Reimbursement Program, Long Service Awards, Volunteer Grant Program, Scholarship Program, and more!
Added 54 mins ago
Animal Care Coordinator
The Ontario SPCA and Humane Society
Brockville, ON
Up to $22.16 CAD / hour
Full-time
Added 1 hour ago
Operator, Packaging
Saputo Inc.
Tavistock, ON
Full-time
Paid time off: Sick days, floater days and volunteer day off
Added 1 hour ago
Administrative Assistant, Finance & Operation
Upper Canada Collage
Toronto, ON
$66,746 to $87,604 CAD / year
Full-time
…breaks, and March Break), generous vacation allotment, paid volunteer time, and the unique opportunity for self-funded…
Added 1 hour ago
Manager, Accounts Payable
Westland Insurance Group Ltd.
Surrey, BC
Full-time
Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees
Added 1 hour ago
Administrative Assistant, Finance & Operation
Upper Canada College
Toronto, ON
$66,746 to $87,604 CAD / year
Full-time
…breaks, and March Break), generous vacation allotment, paid volunteer time, and the unique opportunity for self-funded…
Added 1 hour ago
Technical Account Executive
Westland Insurance Group Ltd.
Vancouver, BC
Full-time
Paid Volunteer Days through Amplifying Communities

Co-operators

Bilingual Service Representative

Burlington, ON, Canada

Pay: Expected salary range $50,143
Job type: Full-time
Experience: Completed secondary education with 2-5 years of customer service experience, preferable in a contact centre environment.
Posting language: English
Posted: Jul 17, 2026

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Original job description

Company: CUMIS Union Department: Client Serv Centre-Cred Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: Bilingualism in English and French is required. Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Client Services team aspires to create a seamless and personalized client experience. Our professional, agile and knowledgeable team works collaboratively to understand and anticipant the needs of our clients, helping our organization to grow. We foster open communication and think innovatively to find mutually beneficial solutions for our clients.

The Service Representative provides efficient and highly responsive service to our external customers including credit union employees and insured members as well as internal business partners who call, email, or fax the Service Centre. The role deals with a wide variety of functions and questions related to CUMIS Individual Life / Payment Protection products and services, and strives to exceed productivity and quality goals while handling customer inquiries.

How you will create impact:

In a contact centre environment, handle a variety of inquiries in the form of calls, emails and mail from clients, financial institution employees, and distribution staff regarding contract information, policy provisions, administrative and procedural matters for all CUMIS Creditor and Individual Life, policies totaling more than 25 products and some with several variations.
Support the sale of CUMIS/Co-operators payment protection products made by partner financial institutions throughout the lifecycle of the product, including account access, sales portal assistance, product information, claims intake and status updates, and post-issuance administration
Recognize complaints, problems, and/or unusual situations as opportunities to initiate corrective action and conservation efforts, including actively participating in customer retention through customer education, by partaking in applicable conservation efforts and/or generating up-sell/cross-sell referrals of alternate products and services.
Process policy changes such as address changes, bank account changes and certificate cancellations, in response to call, email, mail requests.
Maintain knowledge and experience to contribute to the ongoing progression and evolution of the department as determined by changing business needs and customer expectations through continuing education such as LOMA, etc.

How you will succeed:

You adapt to change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You are an effective team player who shares knowledge to support your peers.

To join our team:

Completed secondary education with 2-5 years of customer service experience, preferable in a contact centre environment.
LOMA 280, LOMA 290 & ACS 100 is an asset
Fluently bilingual in both English and French (with strong oral and written communication skills in both languages)

What you need to know:

Rotational shifts outside of standard business hours, Monday through Friday.
You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

Training and development opportunities to grow your career.
Paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
A comprehensive total rewards package, including competitive salary, bonus, pension, and benefits.

Expected salary range $50,143

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Apply About employer

More about this job

Responsibilities

The Service Representative handles customer inquiries via phone, email, and mail regarding life and payment protection products. They also support sales partners, process policy changes, and identify opportunities for customer retention and up-selling.

Requirements

Candidates must have completed secondary education and possess 2-5 years of customer service experience, preferably in a contact centre. Fluency in both English and French is mandatory for this role.

Skills

Customer service
Bilingualism
Communication
Critical thinking
Problem solving
Teamwork
Administrative support
Conflict resolution
Sales support
Data entry
Relationship management

Benefits

Training and development opportunities
Paid time off
Physical and mental health programs
Paid volunteer days
Competitive salary
Bonus
Pension
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Financial Services
Life Insurance
Payment Protection
Bilingual
LOMA
ACS 100
Policy Administration
Client Experience
Retention
Cross-selling
Up-selling
Administrative Support
Credit Union
Hybrid Work

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