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Added 21 mins ago
MG
Concierge
Mistral Group of Companies
ON · Brighton, Ontario
- Part-time
Previous experience in a customer service or front desk role, preferably in a senior living, healthcare or hospitality setting.
Added 1 hour ago
YO
FT Evenings - Housing Security & Support Clerk
YMCA of the National Capital Region
Ottawa, ON
- Full-time
Reporting to the Team Supervisor, Housing Residence Desk, Security staff will work as part of the Housing Services Team that provides programs and services for those with affordable and…
Added 1 hour ago
YO
FT Morning - Housing Security & Support Clerk
YMCA of the National Capital Region
Ottawa, ON
- Full-time
Reporting to the Team Supervisor, Housing Residence Desk, Security staff will work as part of the Housing Services Team that provides programs and services for those with affordable and…
Added 1 hour ago
YO
FT Overnight- Housing Security & Support Clerk
YMCA of the National Capital Region
Ottawa, ON
- Full-time
Reporting to the Team Supervisor, Housing Residence Desk, Security staff will work as part of the Housing Services Team that provides programs and services for those with affordable and…
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YO
PT Housing Security & Support Clerk (Various Shifts)
YMCA of the National Capital Region
Ottawa, ON
- Part-time
Reporting to the Team Supervisor, Housing Residence Desk, Security staff will work as part of the Housing Services Team that provides programs and services for those with affordable and…
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- Full-time
Fulfills member service requirements such as fitness assessments and equipment operations, service desk duties and fitness equipment cleaning
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MD
Construction Project Operations Manager
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Saint-Paul, NB · St.-Paul, NB
- Full-time
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- Full-time
Customer Service Skills - sufficient to provide prompt, courteous and accurate information in person, on the phone, through e-mail and other written correspondence, and to communicate…
Added 1 hour ago
SB
Facilities Attendant
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- Full-time
Ensure requests are completed in alignment with the Facilities Service Desk tool.
Added 3 hours ago
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Guest Experience Coordinator and Reception
Compass Group Canada
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- Full-time
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- Full-time
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CG
Guest Services & Reception Coordinator (18 month contract)
Compass Group Canada
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- Full-time
Experience in reception, guest services, hospitality, concierge services, corporate front desk operations, customer service, or office administration.
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Customer Experience Lead
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- Full-time
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- Full-time
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IT Support and Systems Administrator - Tier 1
Securiguard Services Ltd.
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- Full-time
Minimum 2 years of experience in IT help desk, desktop support, technical support, or a related role.
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Co-operators

Business Systems Analyst - Guidewire

Mississauga, ON, Canada

Expected salary range $60,574 to $100,956. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Expected salary range $60,574 to $100,956.
Job type: Full-time
Apply by: Dec 3, 2026
Experience: You have 4+ years of experience in software application development as a Business Analyst, Business Systems Analyst.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company: CGL

Department: IT-Sol Del P/C & Digital

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: This role operates in English.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

As the Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team responsible for translating concepts and requirements into client focused and effective system-based solutions. You will participate in moderately complex and diverse initiatives, formulating and defining system scope and objectives based on both user needs and an understanding of the applicable business applications.

Technologies You Have Experience With

You have experience with at least one of the Guidewire suite of products - PolicyCenter, ClaimCenter, or BillingCenter.
You have experience with JIRA, JIRA Service Desk and Confluence or similar tools.
You have experience with data query tools and data dictionaries used in applications.
Guidewire certification is required or will be required within 3 months.

How You Will Create Impact

Managing business process design activities, defining business functional, specifications and user journeys.
Good understanding of APIs, UI/UX and Non-Functional Requirements.
Experience of data projects including migration and content management.
Planning system and user acceptance testing, creating test data, verifying application accuracy and managing the defect resolution process.
Collaborating with stakeholders to initiate, plan and execute deliverables for complex projects and communicating issues, risks and project updates to management teams.
Performing data analysis to identify data gaps and develop data conversion mapping tables.
You will also be responsible for supporting program managers and directors in basic project management activities and tasks.

To Join Our Team

You have 4+ years of experience in software application development as a Business Analyst, Business Systems Analyst.
You have completed a post-secondary education in Business, Information Technology or Computer Science.
You have completed a designation in Business or Quality Analysis and/or Agile methodologies.
You have advance knowledge of business and quality analysis practices and testing processes, tools and reporting.
You are an expert on tools and methodologies to elaborate requirements in the form of user cases, user interfaces (prototypes, mock-ups), business rules and business process flowcharts.
Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.

How You Will Succeed

You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You’re an effective team player who shares knowledge to support our peers.

What You Need To Know

Extended work hours, including evenings and weekends, may be required.
You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary range $60,574 to $100,956.

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Incentive/Variable pay

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Apply About employer

More about this job

Responsibilities

Design business processes and define functional specifications and user journeys, translating stakeholder needs into effective system solutions. Plan and support system and user acceptance testing, analyze and map data, manage defects, and coordinate project deliverables, risks, and updates.

Requirements

Requires at least four years of experience as a Business Analyst or Business Systems Analyst, post-secondary education in Business, IT, or Computer Science, and a business or quality analysis and/or Agile designation. Candidates need experience with at least one Guidewire product, analysis and testing practices, requirements tools and methods, and Guidewire certification or the ability to obtain it within three months.

Skills

Business Analysis
Business Process Design
Requirements Elicitation
Functional Specifications
User Journeys
Guidewire
PolicyCenter
ClaimCenter
BillingCenter
JIRA
Confluence
Data Analysis
Data Migration
API Requirements
User Acceptance Testing
Project Management

Benefits

Training And Development Opportunities
Flexible Work Options
Paid Time Off
Physical And Mental Health Programs
Paid Volunteer Days
Pension
Health And Wellness Coverage
Dental Coverage
Disability Coverage
Life Coverage
Mental Health Support
Employee Assistance Program
Incentive Programs

Visa sponsorship

Not detected in the job text

Keywords

Guidewire
PolicyCenter
ClaimCenter
BillingCenter
JIRA
JIRA Service Desk
Confluence
Data Query Tools
Data Dictionaries
Business Systems Analysis
Business Process Design
Functional Specifications
User Journeys
APIs
UI/UX
Non-Functional Requirements
Data Migration
Content Management
System Testing
User Acceptance Testing
Test Data
Defect Resolution
Data Analysis
Data Conversion Mapping
Requirements Elicitation
Prototypes
Mock-Ups
Business Rules
Process Flowcharts
Agile Methodologies

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