Customer Service Assistant
- Mississauga, ON, Canada
Expected salary range $38,007.00 to $63,345.00 CAD. · Full-time
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Job details
- Pay
- Expected salary range $38,007.00 to $63,345.00 CAD.
- Job type
- Full-time
- Apply by
- Experience
- 0 to 1 year of experience in insurance, sales and/or customer support.
- Posting language
- English
- Posted
Original job description
Company: CGIC
Department: Embedded Experience Ops
Employment Type: Temporary Full-Time (12 months)
Work Model: Hybrid (2 days in office)
Language: Only English is required.
The Opportunity
We are a leading Canadian financial services cooperative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.
As a Customer Service Assistant, you will respond to unlicensed customer requests via our inbound channels and will initiate some outbound client contact related to potential sales leads and other customer follow up as required. The Customer Service Assistant will complete administrative and back-office tasks to support the Licensed Insurance Representatives and manage volumes.
How You Will Create Impact
Expected salary range $38,007.00 to $63,345.00 CAD.
Salary placement
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Department: Embedded Experience Ops
Employment Type: Temporary Full-Time (12 months)
Work Model: Hybrid (2 days in office)
Language: Only English is required.
The Opportunity
We are a leading Canadian financial services cooperative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.
As a Customer Service Assistant, you will respond to unlicensed customer requests via our inbound channels and will initiate some outbound client contact related to potential sales leads and other customer follow up as required. The Customer Service Assistant will complete administrative and back-office tasks to support the Licensed Insurance Representatives and manage volumes.
How You Will Create Impact
- Proactively engage with clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one.
- Answer queue calls and respond to chats and emails to quickly to identify and solve customer inquiries
- Provide first line technical and troubleshooting support to customers
- Make outbound calls to follow up on potential sales leads and determine eligibility prior to transferring to a licensed insurance representative
- Contribute to team results by supporting all colleagues to be successful in meeting client needs.
- Other administrative and back-office tasks as required.
- You influence change and are committed to continuous improvement, in order to exceed client expectations.
- You leverage critical thinking skills to identify problems and proactively propose solutions.
- Your strong communication skills allow you to clearly convey messages.
- You’re an effective team player who shares knowledge to support your peers.
- 0 to 1 year of experience in insurance, sales and/or customer support.
- Working knowledge of Insurance or industry specific knowledge would be preferred.
- Basic keyboarding skills and knowledge of MS Office.
- Proficient in sales and customer support.
- This role operates in a contact centre environment where a high level of audio and visual concentration is required for periods of time.
- Standard business hours: Monday through Friday from 9am-5pm.
- Extended work hours, including evenings and weekends, may be required in the future.
- This role involves direct contact with clients and/or service providers in their environment.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Volunteer opportunities to give back to your community.
Expected salary range $38,007.00 to $63,345.00 CAD.
Salary placement
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
More about this job
Responsibilities
Respond to customer inquiries through calls, chats, and emails, provide first-line technical support, and follow up on potential sales leads before transferring eligible clients to licensed insurance representatives. Complete administrative and back-office tasks while supporting colleagues and delivering a strong customer experience.
Requirements
The role requires 0–1 year of experience in insurance, sales, or customer support; insurance or industry knowledge is preferred. Candidates should have basic keyboarding and Microsoft Office skills, sales and customer support proficiency, and strong communication, critical-thinking, and teamwork abilities.
Skills
- Customer Service
- Sales Support
- Insurance Knowledge
- Inbound Call Handling
- Chat And Email Support
- Outbound Calling
- Technical Troubleshooting
- Problem Solving
- Critical Thinking
- Communication
- Teamwork
- Administrative Support
- Back-Office Operations
- Keyboarding
- Microsoft Office
Benefits
- Training And Development Opportunities
- Flexible Work Options
- Paid Time Off
- Physical And Mental Health Programs
- Supportive Workplace Culture
- Volunteer Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Finance & Accounting
- Administrative
Keywords
- Customer Service
- Contact Centre
- Insurance
- Financial Services
- Sales Leads
- Inbound Calls
- Outbound Calls
- Chat Support
- Email Support
- Technical Support
- Troubleshooting
- Customer Follow-Up
- Eligibility Assessment
- Licensed Insurance Representatives
- Administrative Tasks
- Back-Office Operations
- Microsoft Office
- Keyboarding
- Client Experience
- Continuous Improvement
- Critical Thinking
- Teamwork
- Hybrid Work