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Co-operators

Disability Case Manager I

Guelph, ON, Canada

Pay: Expected salary range $50,280 - $83,800
Job type: Full-time
Experience: You have 2-3 years of disability claims management experience.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Company: CLIC Department: Group Benefits Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: This role operates in English. Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.

As the Disability Case Manager I you will investigate, adjudicate and resolve short-term disability claims and begin the management of long-term disability claims. You will develop case management plans, initiate and implement interventions to minimize claim durations, and contribute to our client service culture through daily interactions with claimants, employers and treatment providers.

How you will create impact:

Assessing eligibility of claims in accordance with policy provisions including reviewing documentation received, ensuring the accuracy of data and requesting additional information if required.
Interviewing and communicating with claimants and stakeholders to assess and inform of claims decisions within established service timeframes and triaging claims as necessary to evaluate rehabilitation potential.
Calculating and issuing benefit payments, initiating necessary assessments, developing and monitoring case management and return to work plans and utilizing available resources to ensure appropriate and timely treatment.
Preparing claim files for transition to long-term disability where necessary, including gathering and assessing pre-existing condition information and triaging with the long-term disability case manager.
Developing claims management strategies through triage, referrals to senior case managers or consulting with supervisors, legal and medical professionals.

To join our team:

You have 2-3 years of disability claims management experience.
You have a post-secondary degree in Kinesiology, Psychology, Disability Management or a related discipline.
You hold the Associate, Life and Health Claims (ALHC) designation.
You have working knowledge of disability management protocols and practices.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You’re an effective team player who shares knowledge to support our peers.

What you need to know:

You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $50,280 - $83,800

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

#IN-DNI

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More about this job

Responsibilities

The Disability Case Manager investigates, adjudicates, and resolves short-term disability claims while managing the transition to long-term disability. They develop case management plans, initiate interventions to minimize claim durations, and maintain regular communication with claimants, employers, and treatment providers.

Requirements

Candidates must have 2-3 years of disability claims management experience and a post-secondary degree in a relevant discipline like Kinesiology or Psychology. Additionally, the role requires the Associate, Life and Health Claims (ALHC) designation and a working knowledge of disability management protocols.

Skills

Disability claims management
Case management
Adjudication
Claims assessment
Return to work planning
Critical thinking
Communication
Triage
Rehabilitation assessment
Data accuracy
Stakeholder management
Problem solving
Collaboration
Continuous improvement

Benefits

Training and development opportunities
Flexible work options
Paid time off
Physical and mental health programs
Paid volunteer days
Pension
Health and wellness benefits
Dental coverage
Disability coverage
Life coverage
Mental health support
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Disability Case Manager
Group Benefits
Claims Adjudication
Short-term disability
Long-term disability
Case management plans
Return to work
Kinesiology
Psychology
Disability Management
ALHC
Associate, Life and Health Claims
Financial services
Triage
Rehabilitation
Claims strategy
Stakeholder communication
Benefit payments
Data analysis
Risk assessment

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