Manager, Systems Development - Agentic Salesforce Delivery

Company: CGL Department: Digital and Advisor Technology Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: This role operates in English. Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

We are driving a transformation in the insurance industry, one that leverages our cooperative values and builds a digital enterprise that stands out in an increasingly crowded digital world. Our Digital & Advisor Technology team uses the same state-of-the-art technology, development practices and processes as leaders in the market and helps you grow your career by supporting you with a culture that makes it easier to get things done. The best part is that you will work with people that care passionately about you, our clients, our company, and our higher social purpose.

As the Manager, Systems Development – Salesforce, you will lead teams of IT professionals and provide expert IT solution delivery advice and direction to the organization, with a focus on the Salesforce Platform development. Typical projects will involve complex integrated systems that span multiple business functions, integrated with the core Salesforce platform. As the technical expert you will be responsible for leading your team in developing enterprise grade IT solutions following best practices and methodologies; defining, following, and enforcing standards; and documenting processes for consistency, maintainability, and continuous improvement. You will work with a diverse team and support and advance their skills development and capabilities providing expertise, guidance, and coaching, and will take accountability for their performance.

How you will create impact: 

• Leading the team with formulating design and solutions for a complex system, the Salesforce platform or for integration with multiple systems, hardware platforms and development environments.
• Responsible for managing team of technical specialists and developers; Oversee the work performance of your team and individual team members, and provide support, coaching, mentorship, and guidance to advance their capabilities and potential.
• Developing and maintaining productive working relationships with IT and business partners.
• As the development lead, guide the team with choosing the approach, planning of activities, and assignment of tasks for large and complex initiatives.
• Provide leadership and direction to business areas in the definition of business requirements, the resolution of business and technology issues, the identification of opportunities for technology usage, and the selection and/or design of technology solutions.
• Provide consultation and support on various tasks related to application/technology/data integration or system development. As lead resource, organize, direct, and control the activities carried out by the team, managing changes, issues, integration points and risks.
• Educate IT staff on the importance of implementing effective strategic tools and technologies that reduce the need for one-off solutions through formal and informal instruction.
• Achieve results through the leadership, management, empowerment, and enablement of others.

To join our team:  

• Experience in Agentic Software Development and tools such as SF Spec Kit, Claude Code, GitHub Copilot, Cursor
• Have 7 years of experience in Information Technology or a related field and have completed post-secondary education in Information Technology, Computer Science, or a related discipline.
• Expert in Information Technology solutions delivery.
• Strong people leadership abilities.
• Expert analytic / consulting skills.
• Excellent ability to multi-task and juggle multiple competing priorities.
• Expert in Salesforce technology platform – Platform Developer and Architect.
• Expert in Information Technology solutions delivery.
• Insurance knowledge as appropriate for an IT professional.
• Financial reporting knowledge as appropriate for an IT professional.
• Strong ability to solution effectively and communicate complex topics to stakeholders in terms they can comprehend.

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

What you need to know:

• You may travel on occasion.
• Strict confidentiality is required as a leader, with respect to sensitive matters and employees’ personal information.
• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary/hourly range $91,058 - $141,000+

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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