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Added 1 min ago
T
Director, Education Design & Intelligence
TVO
Toronto, ON
- Full-time
TVO’s purpose is to inspire learning that changes lives and enriches communities. Our mission is to create engaging learning experiences for all through quality content, services, and…
Added 1 min ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Orillia, ON
- $45,000 to $49,900 CAD / year
- Part-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 1 min ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Vineland, ON
- $45,000 to $49,900 CAD / year
- Part-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 1 min ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Yonge St, Toronto, ON
- $19 to $21 CAD / hour
- Part-time
Retail Innovation: Fastendr™ is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
Added 1 min ago
K
Senior Web Developer (Full Stack)
Klick
Toronto, ON
- Full-time
Our Technology Craft powers Klick’s innovation through platforms, products, and emerging technologies. This craft enables scale, efficiency, and experimentation across the business.…
Added 16 mins ago
Provider Relations Representative - Part-time, 6 Months Contracts - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
…members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people…
Added 16 mins ago
AS
IT Business Analyst
AgileGrid Solutions
Canada
- Full-time
Reporting directly to the Manager of Business Analysis, this role is pivotal in bridging the gap between business needs and technological solutions within Sanimax. As a Business Analyst,…
Added 16 mins ago
K
Senior Web Developer (Full Stack)
Klick
Toronto, ON
- Full-time
Our Technology Craft powers Klick’s innovation through platforms, products, and emerging technologies. This craft enables scale, efficiency, and experimentation across the business.…
Added 46 mins ago
B
Dynamics 365 Business Central Operations Manager
BDO
Hamilton, ON · Toronto, ON · Ottawa, ON · Vancouver, BC
- Full-time
BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada.…
Added 1 hour ago
RB
Senior Product Manager, AI Solutions
Royal Bank of Canada
Toronto, ON
- Full-time
RBC Borealis is the driving force behind Royal Bank of Canada’s AI and data innovation. As part of Canada’s largest financial institution, we bring together a team of architects, engineers,…
Added 1 hour ago
MF
Shipping Supervisor (Afternoons)
Mucci Farms Inc
Kingsville, ON
- $20 to $23 CAD / hour
- Full-time
Mucci Farms is an industry-leading grower, packer, shipper and marketer of fresh greenhouse-grown produce. With more than 60 years of experience, we combine innovation, technology and a…
Added 1 hour ago
PA
Portfolio Manager
Purpose Advisor Solutions
Canada
- Full-time
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur…
Added 1 hour ago
Hydropower Senior Manager - Digital - North America
Hatch
Mississauga, ON
…multidisciplinary firm that delivers a comprehensive range of technical and strategic services, including consulting, digital and information technology, engineering, process development,…
Added 2 hours ago
WC
Sr System Account Manager LC & MS
Waters Corporation
AB · BC
- Other
Waters is seeking a dynamic individual to fill the position Account Manager located in the Western Canada area. Responsibilities include driving sales of our full range of products and…
Added 2 hours ago
HR
Product HSE Compliance Engineering Intern (Summer 2027, 16months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
…our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to…
Added 3 hours ago
G
Procurement Specialist
Gainrep
Richmond, BC
- Full-time
Recycle Track Systems (RTS) was developed with a desire to do better. We are committed to evolving and challenging the waste industry to be better stewards of the environment. We utilize…
Added 3 hours ago
X
Concrete Scanning/Coring Technician Trainee
XRSounder
Calgary, AB
- Full-time
Using GPR technology to locate and map post-tension cables, rebar, and electrical conduits in concrete structures.
Added 4 hours ago
CO
Senior Advisor, Finance Administration
City of Brampton
Brampton, ON
- Full-time
Collaborate with stakeholders to identify improvement areas, facilitate solutions, and promote a culture of fiscal responsibility and innovation.
Added 4 hours ago
GD
GARAGE - Operations Associate FT - Orchard Park Shopping Centre
Groupe Dynamite
Kelowna, BC
- Full-time
Our core strengths are rooted in our team, our innovation and our customers. We are proud to hire and retain aspirational leaders who are driven to achieve great things and are recognised…
Added 6 hours ago
RT
Procurement Specialist
Recycle Track Systems
Richmond, BC
- Full-time
Recycle Track Systems (RTS) was developed with a desire to do better. We are committed to evolving and challenging the waste industry to be better stewards of the environment. We utilize…
Added 6 hours ago
RT
Procurement Specialist
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Recycle Track Systems (RTS) was developed with a desire to do better. We are committed to evolving and challenging the waste industry to be better stewards of the environment. We utilize…
Added 6 hours ago
KC
Project Manager, IT
KPMG Canada
Vaughan, ON
- Full-time
KPMG’s Information Technology Services department is looking for a Project Manager to be part of the Project Services team. The Project Services team provides project management, business…
Added 6 hours ago
KC
Project Manager, IT
KPMG Canada
Toronto, ON
- Full-time
KPMG’s Information Technology Services department is looking for a Project Manager to be part of the Project Services team. The Project Services team provides project management, business…
Added 7 hours ago
OT
Lead Automation Architect
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us…
Added 7 hours ago
D-
Regional Sales Manager - Farm Retail
DLF - BV
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Regional Sales Manager is a key leadership role responsible for overseeing Farm Retail sales operations and business development within an assigned territory. This role is focused on…

Co-operators

Product Manager

Toronto, ON, Canada

Expected salary range $91,058.00 to $141,058+ · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Expected salary range $91,058.00 to $141,058+
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 3+ years of experience in product management, strategy, or client growth roles, ideally within financial services or a related industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

Company: CGL

Department: Client Experience

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: This role operates in English.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

As the Product Manager you will deliver best in class Digital experiences and own a large portion of the Digital product portfolio. You will be responsible for the client, advisor and operations experience when it comes to building out the capabilities and features. You will play an integral role in aligning the business needs to strategic delivery components that are prioritized based on impact, dollars and time to market.

How You Will Create Impact

Collaborate with a cross-functional team to deliver solutions for the telephony channel, enhancing the guided omni-channel experience for cooperators.
Lead and facilitate workshops to generate innovative ideas aimed at improving the client experience.
Ensure delivery teams have all necessary requirements to provide a best-in-class customer experience solution.
Partner with the analytics team to create weekly dashboards tracking the performance of the IVR and identify areas of opportunity based on insights generated.
Develop and maintain a roadmap for the rollout of initiatives, ensuring timely and budget-compliant delivery in collaboration with delivery partners.
Conduct market research and competitor analysis to inform product strategy and development.
Communicate product vision and strategy to stakeholders and team members.
Monitor and evaluate product performance, making data-driven decisions to optimize and enhance the product.
Foster a culture of continuous improvement and innovation within the team.
Play a leadership role in the team to ensure that solution features are in-scope, on-time and of high quality.
Apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback, and enable stakeholder reviews for validation in the process.
Review and assess opportunities for new improvements and functionality based on feedback and business objectives.
Leading and engaging your team to deliver strategic objectives through effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture.

Represent the product & client/ customer:

Articulating a compelling vision for business capabilities and CRM products while building an ongoing operating plan for the team to manage, support and improve products.
Building the roadmap for assigned business capabilities and requirements and contributing to the overall vision and roadmap, while driving the digital product management process end to end.
Maintains a good understanding of clients/users (their expectation, needs and pain points) and the product and delivers this knowledge into the team to focus deliverables and priorities.
Be an advocate for the clients/users by owning issues, forming solutions and defining outcomes as you move the delivery of the roadmap to completion.
Utilizes a deep understanding of product and clients as well as solid internal stakeholder relationships to prioritize product needs against development.
Influence, persuade and advise on solution strategies and directions.
Educate the team in the business domain to help establish better understanding of the solution/product to deliver value.

How You Will Succeed

You build strong relationships and influence cross-functional teams to drive outcomes.
You foster a culture of innovation, experimentation, and continuous improvement.
You are a strategic thinker who can translate vision into actionable plans.
You communicate clearly and effectively, adapting your message to diverse audiences.
You are comfortable navigating ambiguity and shifting priorities in a fast-paced environment.

To Join Our Team

A Bachelor's or Master’s degree in business, Marketing, Engineering, or a related field.
3+ years of experience in product management, strategy, or client growth roles, ideally within financial services or a related industry.
Proven experience leading cross-functional initiatives focused on lead generation, sales enablement, or client acquisition.
Strong understanding of customer journey design, digital channels, and CRM/lead management platforms.
Experience with data analytics, performance measurement, and reporting to drive product decisions.
Excellent stakeholder management and communication skills.

What You Need To Know

Detail oriented work that requires frequent mental concentration for extended periods of time. 
You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

Training and development opportunities to grow your career.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $91,058.00 to $141,058+

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Apply About employer

More about this job

Responsibilities

Own and advance the digital product portfolio, including telephony and CRM capabilities, by defining product vision, roadmaps, requirements, and priorities based on client needs and business impact. Lead cross-functional teams and stakeholders through incremental delivery, performance analysis, and continuous improvement to deliver high-quality solutions on time and within budget.

Requirements

A bachelor's or master's degree in business, marketing, engineering, or a related field, and at least three years of experience in product management, strategy, or client growth are requested. Candidates should bring experience leading cross-functional initiatives, knowledge of customer journeys, digital channels and CRM or lead-management platforms, data analytics and reporting skills, and strong stakeholder communication abilities.

Skills

Product Management
Product Strategy
Roadmap Development
Customer Journey Design
Digital Channels
CRM And Lead Management
Data Analytics
Performance Measurement
Market Research
Competitor Analysis
Stakeholder Management
Cross-Functional Leadership
Communication
Agile Delivery
Coaching And Mentoring
Client Experience

Benefits

Training And Development Opportunities
Flexible Work Options
Paid Time Off
Physical And Mental Health Programs
Paid Volunteer Days
Pension
Health And Wellness Coverage
Dental Coverage
Disability Coverage
Life Coverage
Mental Health Support
Employee Assistance Program
Incentive Programs

Visa sponsorship

Not detected in the job text

Keywords

Digital Product Portfolio
Telephony
Interactive Voice Response
Omni-Channel Experience
CRM
Lead Management
Customer Journey Design
Lead Generation
Sales Enablement
Client Acquisition
Product Vision
Product Strategy
Roadmap
Market Research
Competitor Analysis
Analytics
Performance Dashboards
Data-Driven Decisions
Cross-Functional Teams
Incremental Delivery
Agile Culture
Stakeholder Management
Financial Services
Client Experience
Continuous Improvement

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