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Added 49 mins ago
KC
Senior Consultant SAP - IT Risk Services
KPMG Canada
Toronto, ON
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 1 hour ago
K
Manager - Governance, Risk & Compliance Services / Internal Audit and Internal Controls in Halifax
KPMG
Halifax, NS
- Full-time
Degree or equivalent education in a relevant field (accounting, finance, economics, business administration)
Added 9 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Bachelor's degree in Finance, Accounting, Business Administration, Health Administration, or a related field.
Added 14 hours ago
AP
Account Manager, Fulfillment and Logistics
AMZ Prep®
Mississauga, ON
- Full-time
You will be the primary link between your customers and our internal teams - operations, IT and finance. You will translate what the customer needs into what our network delivers, hold the…
Added 16 hours ago
K
Project Manager, Audit Quality
KPMG
Oakville, ON · Toronto, ON · Vaughan, ON · ON
- Full-time
Bachelor’s degree in business, accounting, finance, operations, or a related field
Added 16 hours ago
S
Product / Domain Engineer - Fintech
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Montreal, QC
- Full-time
…are looking for a Product / Domain Engineer to turn important business capabilities into dependable products that can be reused across customer deployments and developed as products in…
Added 16 hours ago
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Platform Software Engineer - Fintech
SweetTech
Montreal, QC
- Full-time
Partner with engineers building customer applications and reusable products to identify common needs and make adoption practical.
Added 1 day ago
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Content Strategist
Ratehub
Remote, Canada
- Full-time
- Remote
…team member - from Product & Engineering to Sales & Marketing, Finance, Operations, and everything in between - is obsessed with one thing: helping Canadians make better financial choices.…
Added 1 day ago
WF
Senior Human Resources Manager, Total Rewards
West Fraser
Vancouver, BC
- Full-time
Partner with cross-functional stakeholders (Legal, Finance, IT, and operations) to implement and improve HR systems, processes, and controls (including HRIS and data quality as applicable).
Added 1 day ago
A-
Payroll Manager
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
…ensuring our approximately 2,000 team members across multiple business entities are paid accurately and on time, every time. Reporting to the Director, HR Technology & Total Rewards, this…
Added 1 day ago
N
Senior Product Manager
nesto
Montreal, QC
- Full-time
Commercial Acumen - Partner with GTM and leadership to translate new capabilities into positioning, sales enablement, and customer-facing narratives. Understand how the product creates…
Added 1 day ago
Strategy & Operations, Financial Services
Clutch Technologies Inc.
Toronto, ON
…This role is an opportunity to help build and scale a growing business within Clutch, working across Product, Engineering, Data, Marketing, Sales, and our external lending…
Added 1 day ago
Senior Data Scientist, Financial Services
Clutch Technologies Inc.
Toronto, ON
…measurable, and directly tied to both the customer experience and the…
Added 1 day ago
T
Personal Banking Associate (Part time, 18.75h)- Charlesbourg
TD
Quebec, QC
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 day ago
T
Personal Banking Associate (Full time)- Beauport
TD
Quebec, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 day ago
HI
Personal Insurance Advisor
HUB International
Hinton, AB · Jasper, AB · Edson, AB
- Full-time
…client-facing role where you will manage an active book of business, handle new client inquiries, process renewals, and make sure every client leaves the conversation with the right…
Added 1 day ago
BC
Senior DB2 DBA
BMO Capital Markets
Toronto, ON
- Full-time
At BMO, we're driven by a shared Purpose: Boldly Grow the Good in business and life. Our technology teams play a critical role in delivering secure, reliable, and innovative banking…
Added 1 day ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The ideal candidate is a strong facilitator and problem solver who can bring structure to ambiguity, align business and technical stakeholders, and navigate competing priorities. They will…
Added 1 day ago
T
Customer Experience Associate
TD
Penticton, BC
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 day ago
M
Manager, Member Education
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…measurable outcomes will strengthen client relationships and support business…
Added 1 day ago
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Physiotherapist, Acute Rehab - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
…hospital. As a key member of the rehabilitation team, you'll partner with patients, families, and colleagues across disciplines to support meaningful outcomes during an important stage of…
Added 1 day ago
CO
Conference Content Manager
CPA Ontario
Canada
- Full-time
…19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust…
Added 1 day ago
C
Analyste financier principal - Finance d'affaires
CGI
Montreal, QC
- Full-time
If you enjoy understanding what drives a business, solving financial challenges and building relationships beyond the finance function, this opportunity could be a great next step in your…
Added 1 day ago
B
Software Engineer - Billing & Internal Tooling
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
Partner closely with Finance, Sales, GTM, and Forward Deployed Engineering to turn real-world workflows into reliable internal tooling and automation (quoting, approvals, renewals, usage…
Added 1 day ago
G
Premier Corporate Security Guard
GardaWorld
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Partner with Facilities, IT, HR/P&C, and Front Desk teams to address security concerns and operational needs.

Co-operators

Product Manager

Guelph, ON, Canada

Expected salary range $91,058.00 to $141,058+ · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Expected salary range $91,058.00 to $141,058+
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 3+ years of experience in product management, strategy, or client growth roles, ideally within financial services or a related industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

Company: CGL

Department: Client Experience

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: This role operates in English.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

As the Product Manager you will deliver best in class Digital experiences and own a large portion of the Digital product portfolio. You will be responsible for the client, advisor and operations experience when it comes to building out the capabilities and features. You will play an integral role in aligning the business needs to strategic delivery components that are prioritized based on impact, dollars and time to market.

How You Will Create Impact

Collaborate with a cross-functional team to deliver solutions for the telephony channel, enhancing the guided omni-channel experience for cooperators.
Lead and facilitate workshops to generate innovative ideas aimed at improving the client experience.
Ensure delivery teams have all necessary requirements to provide a best-in-class customer experience solution.
Partner with the analytics team to create weekly dashboards tracking the performance of the IVR and identify areas of opportunity based on insights generated.
Develop and maintain a roadmap for the rollout of initiatives, ensuring timely and budget-compliant delivery in collaboration with delivery partners.
Conduct market research and competitor analysis to inform product strategy and development.
Communicate product vision and strategy to stakeholders and team members.
Monitor and evaluate product performance, making data-driven decisions to optimize and enhance the product.
Foster a culture of continuous improvement and innovation within the team.
Play a leadership role in the team to ensure that solution features are in-scope, on-time and of high quality.
Apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback, and enable stakeholder reviews for validation in the process.
Review and assess opportunities for new improvements and functionality based on feedback and business objectives.
Leading and engaging your team to deliver strategic objectives through effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture.

Represent the product & client/ customer:
- Articulating a compelling vision for business capabilities and CRM products while building an ongoing operating plan for the team to manage, support and improve products.
- Building the roadmap for assigned business capabilities and requirements and contributing to the overall vision and roadmap, while driving the digital product management process end to end.
- Maintains a good understanding of clients/users (their expectation, needs and pain points) and the product and delivers this knowledge into the team to focus deliverables and priorities.
- Be an advocate for the clients/users by owning issues, forming solutions and defining outcomes as you move the delivery of the roadmap to completion.
- Utilizes a deep understanding of product and clients as well as solid internal stakeholder relationships to prioritize product needs against development.
- Influence, persuade and advise on solution strategies and directions.
- Educate the team in the business domain to help establish better understanding of the solution/product to deliver value.

How You Will Succeed

You build strong relationships and influence cross-functional teams to drive outcomes.
You foster a culture of innovation, experimentation, and continuous improvement.
You are a strategic thinker who can translate vision into actionable plans.
You communicate clearly and effectively, adapting your message to diverse audiences.
You are comfortable navigating ambiguity and shifting priorities in a fast-paced environment.

To Join Our Team

A Bachelor's or Master’s degree in business, Marketing, Engineering, or a related field.
3+ years of experience in product management, strategy, or client growth roles, ideally within financial services or a related industry.
Proven experience leading cross-functional initiatives focused on lead generation, sales enablement, or client acquisition.
Strong understanding of customer journey design, digital channels, and CRM/lead management platforms.
Experience with data analytics, performance measurement, and reporting to drive product decisions.
Excellent stakeholder management and communication skills.

What You Need To Know

Detail oriented work that requires frequent mental concentration for extended periods of time. 
You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

Training and development opportunities to grow your career.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $91,058.00 to $141,058+

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Apply About employer

More about this job

Responsibilities

Own and guide the digital product portfolio, setting product vision and roadmaps while coordinating cross-functional teams to deliver high-quality telephony, CRM, and client experience capabilities. Use customer feedback, market research, analytics, and performance data to prioritize improvements, communicate progress, and support continuous innovation.

Requirements

A bachelor's or master's degree in business, marketing, engineering, or a related field, plus at least three years of experience in product management, strategy, or client growth roles is required. Candidates should bring experience leading cross-functional initiatives, knowledge of customer journeys, digital channels and CRM or lead management platforms, and strong analytics, reporting, communication, and stakeholder management skills.

Skills

Product Management
Product Strategy
Roadmap Development
Customer Journey Design
Digital Channels
CRM And Lead Management
Data Analytics
Performance Measurement
Stakeholder Management
Cross-Functional Leadership
Market Research
Competitor Analysis
Requirements Gathering
Agile Delivery
Coaching And Mentoring
Customer Experience

Benefits

Training And Development Opportunities
Flexible Work Options
Paid Time Off
Physical And Mental Health Programs
Paid Volunteer Days
Pension
Health And Wellness Coverage
Dental Coverage
Disability Coverage
Life Coverage
Mental Health Support
Employee Assistance Program
Incentive Programs

Visa sponsorship

Not detected in the job text

Keywords

Digital Product Portfolio
Telephony Channel
Omni-Channel Experience
Lead Management
Customer Acquisition
Lead Generation
Sales Enablement
Customer Journey Design
Digital Channels
Product Roadmap
Product Vision
Market Research
Competitor Analysis
Analytics
Performance Dashboards
Interactive Voice Response
Data-Driven Decisions
Cross-Functional Teams
Incremental Delivery
Agile Culture
Financial Services
Client Experience
Stakeholder Management

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