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Added 1 min ago
BL
Catering Attendant / Receptionist
BC Legal Management Association
BC · West Vancouver, BC
- Other
…to join our Vancouver office. This role will report to the Manager, Office Services & Facilities and will be responsible for delivering a first-class hospitality experience to clients,…
Added 1 min ago
TI
Java Full Stack Developer
Themesoft Inc.
Toronto, ON
- Contract
Knowledge of event-driven architecture (Kafka)
Added 1 min ago
TI
Java Full Stack Developer – Angular/ReactJS
Themesoft Inc.
Toronto, ON
- Contract
Knowledge of event-driven architecture (Kafka)
Added 32 mins ago
Manager, Marketing, Global Banking and Markets
Scotiabank
Toronto, ON
Strong problem-solving skills, with the ability to adapt solutions across a range of challenges.
Added 32 mins ago
T
Product Group Technology Lead II (Notify Now)
TD
London, ON · Toronto, ON
- Full-time
In addition, this role leads the development of technical solutions that adhere to enterprise architectural and technology delivery principles. Provides deep technical leadership and…
Added 32 mins ago
T
Manager, Engineering – Easy Apply & Digital Onboarding Platform
TD
Toronto, ON
- Full-time
The Easy Apply Engineering team is seeking a Manager, Engineering to lead the delivery, modernization, and operational excellence of TD's enterprise digital onboarding platform. Easy Apply…
Added 32 mins ago
MS
Product Marketing Manager
Motorola Solutions
Vancouver, BC · BC
- Full-time
Envysion, a leading provider of video-based SaaS technology solutions for restaurants, convenience stores and retailers is seeking an experienced Product Marketing Manager to join our…
Added 32 mins ago
Sales and Service Rep, Lead
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…maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and…
Added 32 mins ago
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Associate Director Communications, Resident Admissions and Customer Service
McGill University
Res. Carrefour Sherb
- Full-time
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Added 45 mins ago
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Human Resources Manager (English Services) (People & Culture)
Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 1 hour ago
FA
Full Stack Developer (AI-Native)
Forum Asset Management
Toronto, ON
- Full-time
Forum Asset Management is a North American investor, developer, and asset manager with a 30+ year track record of delivering long-term value through real estate, private equity, and…
Added 1 hour ago
SH
Senior Development Officer, Community Events & Initiatives
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Toronto, ON
- $80,804 to $87,804 CAD / year
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Lead event logistics for partner events as outlined in the critical path, including ongoing progress reports to the Manager; liaise with vendors and suppliers
Added 2 hours ago
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Field Nurse Case Manager (Montreal & Ottawa)
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Ottawa, ON · Montreal, QC
- Full-time
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their…
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JH
Event and Conference Services Manager - Hotel (relocation to Victoria, BC)
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BC · British Columbia, Canada
- $70,000 to $75,000 CAD / year
- Full-time
…clients need before they ask. We are seeking an experienced Event & Conference Services Manager to lead the events function within a respected full-service waterfront hotel in Victoria.…
Added 2 hours ago
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Development Associate, Campaign
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Toronto, ON
- Full-time
Working closely with the Vice President, Campaign, the Senior Manager, Campaign Operations and frontline fundraisers, the Development Associate will coordinate campaign activity, maintain…
Added 2 hours ago
TH
Department Supervisor Full Time - 7088 St. Albert
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- Full-time
…ownership, drive results, and make your mark as our next Brand Manager - Innovation. In this role you’ll play a key role in advancing the innovation agenda for some our most cherished…
Added 2 hours ago
D
Communications Advisor
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- Full-time
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Business Development Manager Toronto
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Showroom Manager
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Added 3 hours ago
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AI Product Security Manager
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Toronto, ON · Canada, Toronto, Ontario
- Full-time
As a Product Security Manager, you will lead a team of senior security engineers within Thomson Reuters' Product Security function. You will help engineering teams across a diverse product…
Added 3 hours ago
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Catering Attendant / Receptionist
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- Full-time
…to join our Vancouver office. This role will report to the Manager, Office Services & Facilities and will be responsible for delivering a first-class hospitality experience to clients,…

Co-operators

Product Manager

Guelph, ON, Canada

Expected salary range $91,058.00 to $141,058+ · Full-time

Apply About employer

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Job details

Pay: Expected salary range $91,058.00 to $141,058+
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 3+ years of experience in product management, strategy, or client growth roles, ideally within financial services or a related industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

Company: CGL

Department: Client Experience

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: This role operates in English.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

As the Product Manager you will deliver best in class Digital experiences and own a large portion of the Digital product portfolio. You will be responsible for the client, advisor and operations experience when it comes to building out the capabilities and features. You will play an integral role in aligning the business needs to strategic delivery components that are prioritized based on impact, dollars and time to market.

How You Will Create Impact

Collaborate with a cross-functional team to deliver solutions for the telephony channel, enhancing the guided omni-channel experience for cooperators.
Lead and facilitate workshops to generate innovative ideas aimed at improving the client experience.
Ensure delivery teams have all necessary requirements to provide a best-in-class customer experience solution.
Partner with the analytics team to create weekly dashboards tracking the performance of the IVR and identify areas of opportunity based on insights generated.
Develop and maintain a roadmap for the rollout of initiatives, ensuring timely and budget-compliant delivery in collaboration with delivery partners.
Conduct market research and competitor analysis to inform product strategy and development.
Communicate product vision and strategy to stakeholders and team members.
Monitor and evaluate product performance, making data-driven decisions to optimize and enhance the product.
Foster a culture of continuous improvement and innovation within the team.
Play a leadership role in the team to ensure that solution features are in-scope, on-time and of high quality.
Apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback, and enable stakeholder reviews for validation in the process.
Review and assess opportunities for new improvements and functionality based on feedback and business objectives.
Leading and engaging your team to deliver strategic objectives through effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture.

Represent the product & client/ customer:

Articulating a compelling vision for business capabilities and CRM products while building an ongoing operating plan for the team to manage, support and improve products.
Building the roadmap for assigned business capabilities and requirements and contributing to the overall vision and roadmap, while driving the digital product management process end to end.
Maintains a good understanding of clients/users (their expectation, needs and pain points) and the product and delivers this knowledge into the team to focus deliverables and priorities.
Be an advocate for the clients/users by owning issues, forming solutions and defining outcomes as you move the delivery of the roadmap to completion.
Utilizes a deep understanding of product and clients as well as solid internal stakeholder relationships to prioritize product needs against development.
Influence, persuade and advise on solution strategies and directions.
Educate the team in the business domain to help establish better understanding of the solution/product to deliver value.

How You Will Succeed

You build strong relationships and influence cross-functional teams to drive outcomes.
You foster a culture of innovation, experimentation, and continuous improvement.
You are a strategic thinker who can translate vision into actionable plans.
You communicate clearly and effectively, adapting your message to diverse audiences.
You are comfortable navigating ambiguity and shifting priorities in a fast-paced environment.

To Join Our Team

A Bachelor's or Master’s degree in business, Marketing, Engineering, or a related field.
3+ years of experience in product management, strategy, or client growth roles, ideally within financial services or a related industry.
Proven experience leading cross-functional initiatives focused on lead generation, sales enablement, or client acquisition.
Strong understanding of customer journey design, digital channels, and CRM/lead management platforms.
Experience with data analytics, performance measurement, and reporting to drive product decisions.
Excellent stakeholder management and communication skills.

What You Need To Know

Detail oriented work that requires frequent mental concentration for extended periods of time. 
You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

Training and development opportunities to grow your career.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $91,058.00 to $141,058+

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Apply About employer

More about this job

Responsibilities

Own and guide the digital product portfolio, setting product vision and roadmaps while coordinating cross-functional teams to deliver high-quality telephony, CRM, and client experience capabilities. Use customer feedback, market research, analytics, and performance data to prioritize improvements, communicate progress, and support continuous innovation.

Requirements

A bachelor's or master's degree in business, marketing, engineering, or a related field, plus at least three years of experience in product management, strategy, or client growth roles is required. Candidates should bring experience leading cross-functional initiatives, knowledge of customer journeys, digital channels and CRM or lead management platforms, and strong analytics, reporting, communication, and stakeholder management skills.

Skills

Product Management
Product Strategy
Roadmap Development
Customer Journey Design
Digital Channels
CRM And Lead Management
Data Analytics
Performance Measurement
Stakeholder Management
Cross-Functional Leadership
Market Research
Competitor Analysis
Requirements Gathering
Agile Delivery
Coaching And Mentoring
Customer Experience

Benefits

Training And Development Opportunities
Flexible Work Options
Paid Time Off
Physical And Mental Health Programs
Paid Volunteer Days
Pension
Health And Wellness Coverage
Dental Coverage
Disability Coverage
Life Coverage
Mental Health Support
Employee Assistance Program
Incentive Programs

Visa sponsorship

Not detected in the job text

Keywords

Digital Product Portfolio
Telephony Channel
Omni-Channel Experience
Lead Management
Customer Acquisition
Lead Generation
Sales Enablement
Customer Journey Design
Digital Channels
Product Roadmap
Product Vision
Market Research
Competitor Analysis
Analytics
Performance Dashboards
Interactive Voice Response
Data-Driven Decisions
Cross-Functional Teams
Incremental Delivery
Agile Culture
Financial Services
Client Experience
Stakeholder Management

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