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Co-operators

Supervisor, Client Service

Calgary, AB, Canada
Moncton, NB, Canada
Guelph, ON, Canada
Laval, QC, Canada

Pay: Expected salary range $72,847.00 to $121,411.00
Job type: Full-time
Experience: You have 3-5 years of active leadership experience.
Posting language: English
Posted: Sep 11, 2026

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Original job description

#IN-DNI

Company: CGIC Department: Advisor Support Centre Employment Type: Temporary Full-Time (14 months) Work Model: Hybrid (2 days in office) Language: English is required, French is an asset. Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Supervisor, Client Services is accountable for managing a specific client service department ensuring efficient delivery of services within defined standards. Responsible for providing leadership and direction to client service staff and engaging them in a supportive work environment while ensuring the successful achievement of business objectives. Required to develop and implement strategic plans which contribute to the overall effectiveness of the department and support the company’s profitability goals.

How you will create impact:

Coach and inspire staff to grow and develop their talent while building a positive and motivating environment for staff to build a strong motivated team.
Provide leadership to manage change effectively and ensure a positive, supportive and professional work environment.
Develop, implement and monitor unit plans, goals, priorities and schedules that are aligned with organizational and departmental goals.
Contribute to the development and management of expenditures within a department budget by developing plans to achieve financial goals, including managing the application of compensation guidelines and strategy.
Formulate, implement and evaluate department workflows and national service standards while identifying and initiating overall process improvement to manage productivity.
Identify and initiate overall process improvements and manage productivity to ensure national procedures are followed and support programs and initiatives to achieve loss ratio, growth and expense goals.
Guiding staff and maintaining effective working relationships with key stakeholder to ensure the delivery of client focused services.
Coaching and developing your team, recruiting and selecting talent, recognizing achievements, and managing performance, to develop an agile team and achieve department objectives.

To join our team:

This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members. 
You have 3-5 years of active leadership experience.
You have a post-secondary Diploma.
You have experience with Guidewire, Salesforce, and Service First.
Having a proficiency in insurance products, processes and practices is an asset.
Having a Chartered Insurance Professional (CIP) designation is an asset.

How you will succeed:

You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
You have strong communication skills to clearly convey messages and explore diverse points of view.
You build trusting relationships and provide guidance to support the development of colleagues.

What you need to know:

You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
You may travel occasionally.
Extended work hours, including evenings and weekends, may be required.
Strict confidentiality with respect to employee’s personal information and other sensitive or proprietary material.

What’s in it for you?

Training and development opportunities to grow your career.
Flexible work options to support personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Volunteer opportunities to give back to your community.

Expected salary range $72,847.00 to $121,411.00

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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More about this job

Responsibilities

The Supervisor, Client Services is responsible for managing a client service department, providing leadership to staff, and ensuring efficient service delivery. They will develop strategic plans, coach team members, and implement process improvements to meet business and profitability goals.

Requirements

Candidates must have 3-5 years of active leadership experience and a post-secondary diploma. Proficiency in English is required, and experience with Guidewire, Salesforce, and Service First is expected.

Skills

Leadership
Coaching
Strategic planning
Performance management
Client service
Change management
Budget management
Workflow optimization
Critical thinking
Communication
Guidewire
Salesforce
Service First
Insurance products
Process improvement

Benefits

Training and development opportunities
Flexible work options
Physical and mental health programs
Supportive workplace culture
Volunteer opportunities
Incentive programs

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Leadership
Financial Services
Guidewire
Salesforce
Service First
Insurance
CIP Designation
Strategic Planning
Performance Management
Budgeting
Process Improvement
Operational Efficiency
Critical Thinking
Change Management
Coaching
Talent Development
Workflow Management
Stakeholder Management
Agile Team

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