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Added 2 hours ago
Supervisor, Client Service
Co-operators
Calgary, AB · Moncton, NB · Guelph, ON · Laval, QC
Full-time
The Supervisor, Client Services is accountable for managing a specific client service department ensuring efficient delivery of services within defined standards. Responsible for providing…
Added 2 hours ago
Technical Supervisor, Claims - Bodily Injury
Co-operators
Calgary, AB · AB · Edmonton, AB
Full-time
As the Technical Claims Supervisor, you will be accountable for managing the unit operations, providing leadership, coaching, development, and support to the staff to achieve claims…
Added 2 hours ago
Underwriting Technical and Quality Consultant, Special Lines (Temporary 10 Months)
Co-operators
AB · NB · ON · QC
Full-time
Conducting audits on underwriters and complete reports for the supervisor and staff members.
Added 2 hours ago
Supervisor, Learning
Co-operators
AB · NB · ON · Quebec, QC
Full-time
As the Supervisor, Learning, you will provide frontline leadership and operational oversight for a team of learning professionals, ensuring employees are supported, developed, and equipped…
Added 9 hours ago
Surrey - Administrative Assistant
Aston Carter
Surrey, BC
$20 CAD / hour
Contract
Audit shipping documents for accuracy, correcting and reporting to supervisor as needed.
Added 10 hours ago
Supervisor, Logistics
Vale
Canada
Full-time
We are seeking a Logistics Supervisor to join our Commercial Logistics team in Sudbury, Ontario.
Added 10 hours ago
Financial Analyst
The University of British Columbia
Kelowna, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…systems and related financial activities for the UBC Okanagan Finance department. This role provides support to the Senior Manager, Budget and Financial Planning by proving data analysis,…
Added 11 hours ago
Financial Analyst
University of British Columbia
Kelowna, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…systems and related financial activities for the UBC Okanagan Finance department. This role provides support to the Senior Manager, Budget and Financial Planning by proving data analysis,…
Added 11 hours ago
ACCOUNTS RECEIVABLE CLERK
Troy Life & Fire Safety Ltd.
Owen Sound, ON
Full-time
…committed to providing clerical and accounting support for our Finance department.Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security,…
Added 14 hours ago
Accounts Payable Clerk
CORA Group
Markham, ON · Canada - Markham - Ontario
Full-time
…Payable Clerk. This individual will be an integral part of a finance team in a high growth organization. This is an exciting opportunity for an individual looking for a fast paced…
Added 14 hours ago
Supervisor, Claims
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
The Claims Supervisor contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the…
Added 14 hours ago
Manager
Desjardins
Saint-Jérôme, QC
Full-time
Support the immediate supervisor by helping with work organization, operational planning and special initiatives
Added 14 hours ago
Supervisor, Contract Management (Procurement)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
The Supervisor, Contract Management oversees the day to day execution of post award contract activities, including contract setup, amendments, renewals, extensions, and closeout. The role…
Added 15 hours ago
Supervisor, National Catastrophe Response Team
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
The Supervisor, National CAT Team, is responsible for leading the development, training and day to day operations of the National CAT Response Team to ensure optimal response to catastrophe…
Added 15 hours ago
Senior Bookkeeper, Ease Cloud Accounting Services
ACCA Careers
Calgary, AB
Full-time
Identify issues and errors, investigate discrepancies and discuss with supervisor or engagement partner to develop resolutions
Added 15 hours ago
Project Controls Manager
Confidential
Mississauga, ON
$180,000 to $230,000 CAD / year
Full-time
To report any injury, hazard or illness immediately, where practical to your supervisor.
Added 15 hours ago
Customer Service Representative
The City of Belleville
Belleville, ON
Full-time
Provide timely, accurate information to the general public and the immediate Supervisor and/or the Director and respond to decisions and directions generated by same. The position is guided…
Added 16 hours ago
Activity Supervisor - The Adventure Group
Gibbons Whistler
Whistler, BC
$27 to $28 CAD / hour
…about creating unforgettable guest experiences. As an Activity Supervisor, you'll lead from the front - supporting guides, inspiring your team, ensuring safe and seamless operations, and…
Added 16 hours ago
Team Coordinator/ Medical Scheduler
CarePartners
Sarnia, ON
Temporary
You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees
Added 16 hours ago
Provincial Offences Court Clerk (Temporary, up to 6 months)
The City of Guelph
Guelph, ON
Other
…Services Department, Court Services Division. Reporting to the Supervisor, Financial Operations/Court Services, the successful candidate will perform a variety of customer service and…
Added 16 hours ago
Customer Service Advisor, Entry Level
ATCO Group
Whitehorse, YT
Full-time
…Customer Service Advisor, under the general supervision of the Supervisor of Customer Accounting and Administration, you’ll be the first point of contact for residential, commercial, and…
Added 16 hours ago
Housekeeping Room Attendant
Northland Properties
Markham, ON
Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
Added 16 hours ago
Maintenance Person
Northland Properties
Markham, ON
Detect faulty operations, defective material and report those and any unusual situations to proper supervisor.
Added 16 hours ago
Houseperson
Northland Properties
Markham, ON
Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
Added 16 hours ago
Accounts Receivable Administrator
Q2 Artificial Lift Services
Red Deer, AB
Carrying out other tasks from time to time as assigned by a supervisor or request for assistance as needed.

Co-operators

Supervisor, Client Service

Calgary, AB, Canada
Moncton, NB, Canada
Guelph, ON, Canada
Laval, QC, Canada

Pay: Expected salary range $72,847.00 to $121,411.00
Job type: Full-time
Experience: You have 3-5 years of active leadership experience.
Posting language: English
Posted: Sep 11, 2026

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Original job description

#IN-DNI

Company: CGIC Department: Advisor Support Centre Employment Type: Temporary Full-Time (14 months) Work Model: Hybrid (2 days in office) Language: English is required, French is an asset. Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Supervisor, Client Services is accountable for managing a specific client service department ensuring efficient delivery of services within defined standards. Responsible for providing leadership and direction to client service staff and engaging them in a supportive work environment while ensuring the successful achievement of business objectives. Required to develop and implement strategic plans which contribute to the overall effectiveness of the department and support the company’s profitability goals.

How you will create impact:

Coach and inspire staff to grow and develop their talent while building a positive and motivating environment for staff to build a strong motivated team.
Provide leadership to manage change effectively and ensure a positive, supportive and professional work environment.
Develop, implement and monitor unit plans, goals, priorities and schedules that are aligned with organizational and departmental goals.
Contribute to the development and management of expenditures within a department budget by developing plans to achieve financial goals, including managing the application of compensation guidelines and strategy.
Formulate, implement and evaluate department workflows and national service standards while identifying and initiating overall process improvement to manage productivity.
Identify and initiate overall process improvements and manage productivity to ensure national procedures are followed and support programs and initiatives to achieve loss ratio, growth and expense goals.
Guiding staff and maintaining effective working relationships with key stakeholder to ensure the delivery of client focused services.
Coaching and developing your team, recruiting and selecting talent, recognizing achievements, and managing performance, to develop an agile team and achieve department objectives.

To join our team:

This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members. 
You have 3-5 years of active leadership experience.
You have a post-secondary Diploma.
You have experience with Guidewire, Salesforce, and Service First.
Having a proficiency in insurance products, processes and practices is an asset.
Having a Chartered Insurance Professional (CIP) designation is an asset.

How you will succeed:

You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
You have strong communication skills to clearly convey messages and explore diverse points of view.
You build trusting relationships and provide guidance to support the development of colleagues.

What you need to know:

You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
You may travel occasionally.
Extended work hours, including evenings and weekends, may be required.
Strict confidentiality with respect to employee’s personal information and other sensitive or proprietary material.

What’s in it for you?

Training and development opportunities to grow your career.
Flexible work options to support personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Volunteer opportunities to give back to your community.

Expected salary range $72,847.00 to $121,411.00

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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More about this job

Responsibilities

The Supervisor, Client Services is responsible for managing a client service department, providing leadership to staff, and ensuring efficient service delivery. They will develop strategic plans, coach team members, and implement process improvements to meet business and profitability goals.

Requirements

Candidates must have 3-5 years of active leadership experience and a post-secondary diploma. Proficiency in English is required, and experience with Guidewire, Salesforce, and Service First is expected.

Skills

Leadership
Coaching
Strategic planning
Performance management
Client service
Change management
Budget management
Workflow optimization
Critical thinking
Communication
Guidewire
Salesforce
Service First
Insurance products
Process improvement

Benefits

Training and development opportunities
Flexible work options
Physical and mental health programs
Supportive workplace culture
Volunteer opportunities
Incentive programs

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Leadership
Financial Services
Guidewire
Salesforce
Service First
Insurance
CIP Designation
Strategic Planning
Performance Management
Budgeting
Process Improvement
Operational Efficiency
Critical Thinking
Change Management
Coaching
Talent Development
Workflow Management
Stakeholder Management
Agile Team

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