Jobs in Canada

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Added 1 month ago
GT
Cashier (Part-Time)
Giant Tiger
Kawartha Lakes, ON
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly
Added 1 month ago
GT
Softgoods Associate (Part-Time)
Giant Tiger
Kawartha Lakes, ON
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly
Added 1 month ago
C
Client Support Representative
Co-operators
Moncton, NB · Guelph, ON · Laval, QC · Calgary, AB
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 month ago
C
System Support Representative
Co-operators
Moncton, NB · Guelph, ON · Laval, QC
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 month ago
RB
Associate Advisor
Royal Bank of Canada
Vancouver, BC
- Full-time
RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing…
Added 1 month ago
SL
Bilingual Customer Service Representative
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Work-Life Balance: Hybrid position with 2 days in office per week · Quantity and fixed days per week subject to review
Added 1 month ago
M
AVP, Transformation Delivery, Transition and Readiness
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…introducing reusable AI-enabled automation capabilities that improve service, strengthen controls, and create a more scalable operating model. This position will help lead the…
Added 1 month ago
M
Associate Technical Specialist
Manulife
Toronto, ON
- Full-time
Demonstrated experience in technical support or technical customer service.
Added 1 month ago
MM
Part-Time Financial Service Representative
Money Mart
Wetaskiwin, AB
- Part-time
…beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app,…
Added 1 month ago
R
Wealth Advisor
RBC
Calgary, AB
- Full-time
Must have at least 10 years of related industry experience and client-facing responsibilities
Added 1 month ago
Customer Service Representative
Quadra
Burlington, ON · Vaudreuil-Dorion, QC
Workplace Flexibility: Hybrid work policy (minimum of 2 days per week in the office at the designated office location) · Must have strong computer skills, including advance Microsoft Office suite abilities
Added 1 month ago
Group Sales Coordinator
RSMI-JTAC
Jasper, AB
…department. This role works closely with frontline customer service staff to deliver exceptional guest experiences. They play an important role in maintaining and growing relationships with…
Added 1 month ago
Customer Service Representative
Quadra
Burlington, ON · Vaudreuil-Dorion, QC
Workplace Flexibility: Hybrid work policy (minimum of 2 days per week in the office at the designated office location) · Must have strong computer skills, including advance Microsoft Office suite abilities
Added 1 month ago
MU
Service Representative
McGill University
Brown Student Serv.
- Full-time
…i.e., AFE Contact system; NSLSC ECE (National Student Loans Service Centre, Electronic Confirmation of Enrolment portal); One-Key (Ontario FAO portal); SFAS (BC Student Financial Assistance…
Added 1 month ago
MU
Service Representative
McGill University
Brown Student Serv.
- Full-time
…i.e., AFE Contact system; NSLSC ECE (National Student Loans Service Centre, Electronic Confirmation of Enrolment portal); One-Key (Ontario FAO portal); SFAS (BC Student Financial Assistance…
Added 1 month ago
RD
Associate Advisor
RBC Dominion Securities
Moncton, NB
- Full-time
…every level and equips us to help our clients achieve their financial…
Added 1 month ago
RD
Wealth Advisor
RBC Dominion Securities
Calgary, AB
- Full-time
Must have at least 10 years of related industry experience and client-facing responsibilities
Added 1 month ago
Member Services Representative - Clearbrook Branch
Coast Capital Savings
Abbotsford, BC
On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify…
Added 1 month ago
R
Associate Advisor
RBC
Moncton, NB
- Full-time
…every level and equips us to help our clients achieve their financial…
Added 1 month ago
Part - Time Financial Service Representative
Money Mart
Brampton, ON
…beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app,…
Added 1 month ago
L
Financial Service Representative - LendDirect Office 1556
LendDirect
Calgary, AB
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 1 month ago
L
Assistant Branch Manager - Office 1553
LendDirect
Kingston, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 1 month ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Woodstock, ON
- $45,000 to $49,900 CAD / year
- Part-time
As a Member Services Representative (Part-Time):
Added 1 month ago
AF
Assistant Branch Manager - Office 1553
Attain Finance
Kingston, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 1 month ago
AF
Financial Service Representative - LendDirect Office 1556
Attain Finance
Calgary, AB
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…

Co-operators

System Support Representative

Moncton, NB, Canada
Guelph, ON, Canada
Laval, QC, Canada

Expected salary range $43,550.00 - $72,583.00. · Full-time

Apply on recruiting.ultipro.com About employer

Applications open in a new tab.

Job details

Pay: Expected salary range $43,550.00 - $72,583.00.
Job type: Full-time
Work location: Work Model: Hybrid (2 days in office)
Posting language: English
Posted: Oct 9, 2026

Original job description

Company: CGIC Department: System Ops Support Desk Employment Type: Temporary Full-Time (12 months) Work Model: Hybrid (2 days in office) Language: Bilingualism in English and French is required. Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The System Support Representative is responsible for providing client service support to Financial Advisors and internal staff on policy and billing applications in a contact centre environment. They are responsible to investigate, analyze, prioritize and determine the best course of action to take on workflows and processes with limited direction and escalate when necessary.

How you will create impact:

Provide National procedural/technical guidance in the completion of activities within the Auto and Habitational applications.
Provide procedural and navigational guidance to District/Agency staff for the Salesforce application.
Complete thorough investigation of problems and the resulting resolution with respect to support applications (Auto, Habitation, Salesforce).
Maintain performance and service standards as outlined in the department.
Create and document detailed information records in the Incident Management database tool.
Follow up on outstanding records and document resolutions.
Complete billing transactions generated from inbound calls.
Identify system/procedural/workflow situations and review with the Coach when necessary.

To join our team:

You have completed post secondary education.
You have two (2) years related work experience in a call centre environment.
Actively working towards Chartered Insurance Professional (CIP) designation is an asset.
Knowledge of application systems - policy centre, billing centre, genesys, salesforce is an asset.
Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You’re an effective team player who shares knowledge to support our peers.

What you need to know:

You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career.
Flexible work options to support personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Volunteer opportunities to give back to your community.

Expected salary range $43,550.00 - $72,583.00.

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Apply on recruiting.ultipro.com About employer

More about this job

Responsibilities

The System Support Representative provides technical and procedural support to Financial Advisors and internal staff regarding policy and billing applications. They are responsible for investigating, analyzing, and resolving system-related issues while maintaining detailed records in the incident management database.

Requirements

Candidates must have completed post-secondary education and possess at least two years of relevant call center experience. Proficiency in both English and French is essential for this role.

Skills

Client service
Technical guidance
Problem investigation
Incident management
Billing transactions
Critical thinking
Communication
Teamwork
Salesforce
Policy centre
Billing centre
Genesys
Auto insurance
Habitational insurance

Benefits

Training and development opportunities
Flexible work options
Physical and mental health programs
Supportive workplace culture
Volunteer opportunities

Visa sponsorship

Not detected in the job text

Keywords

System Support
Contact Centre
Financial Services
Salesforce
Policy Centre
Billing Centre
Genesys
Auto Insurance
Habitational Insurance
Incident Management
Technical Support
Bilingual
Customer Service
Workflow Management
Data Documentation
Chartered Insurance Professional

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Work requirements

Jobs in Canada