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Added 14 mins ago
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Concierge - Bilingual Advisor (French) (Yaletown)
Aritzia
Vancouver, BC
- Part-time
…Everyday Luxury to the world. So much more than a customer care centre - hence the fancy name - Aritzia Concierge plays a pivotal role in the experience of our clients, providing engaging…
Added 44 mins ago
ML
Senior Litigation Lawyer
ME Law - Business Litigation Lawyers
Toronto, ON
- Full-time
…managed by dedicated teams. Compensation is independent of client…
Added 1 hour ago
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Tisdale, SK
- Part-time
Job Description: Provides direct client care activities including assessment, planning, implementation, and evaluation. The General Duty Nurse is responsible and accountable for the…
Added 1 hour ago
HI
Client Care Representative - Auto Associate
HUB International
Duncan, BC
- Full-time
…idea of hitting (and exceeding) targets while building genuine client relationships? If so, this is more than just a job - it's a career with unlimited…
Added 1 hour ago
HI
Client Care Representative - Personal Insurance Associate
HUB International
Duncan, BC
- Full-time
…valuable assets. In this role, you will provide outstanding client service through your positive, friendly manner while educating clients in your excellent product knowledge in…
Added 1 hour ago
SC
Housing Stability Worker - Indigenous Housing Specialist 62XXH
Starling Community Services
Kitchener, ON
- Full-time
Enrollment in a defined pension plan with the Heath Care of Ontario Pension Plan (HOOPP).
Added 1 hour ago
BB
Technician II Service
Bosch Building Technologies North America
Toronto, ON
- Full-time
Prepares and executes Acceptance Testing Plans that meet contract, client and future service needs
Added 1 hour ago
BB
IT Operations Help Desk I (Temporary Contract)
Bosch Building Technologies North America
Toronto, ON
- Full-time
Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction.
Added 2 hours ago
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Nurse B - Registered Nurse
HealthCareersInSask.ca
Swift Current, SK
- Full-time
Articulates theory and knowledge related to client centered care
Added 3 hours ago
LH
2600001229 - Physiotherapist
Lakeridge Health
Ajax, ON
- Full-time
Proven ability to plan and recommend continued self-care programs for the client;
Added 3 hours ago
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Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Client Care Coordinator, Reproductive Mental Health
Added 3 hours ago
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Melfort, SK
- Part-time
Job Description: Provides direct client care activities including assessment, planning, implementation, and evaluation. The General Duty Nurse is responsible and accountable for the…
Added 3 hours ago
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Hudson Bay, SK
- Part-time
Job Description: Provides direct client care activities including assessment, planning, implementation, and evaluation. The General Duty Nurse is responsible and accountable for the…
Added 3 hours ago
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Hudson Bay, SK
- Full-time
Job Description: Provides direct client care activities including assessment, planning, implementation, and evaluation. The General Duty Nurse is responsible and accountable for the…
Added 3 hours ago
Casual Community Disability Worker
Catholic Social Services
Wetaskiwin, AB
Are you looking for an inviting and exciting career opportunity? Do you want to provide a high quality of group care and support as well as be a role model for adults with developmental…
Added 3 hours ago
Casual Community Disability Worker I
Catholic Social Services
Wainwright, AB
Are you looking for an inviting and exciting career opportunity? Do you want to provide a high quality of group care and support as well as be a role model for adults with developmental…
Added 4 hours ago
VA
Veterinary Reception, Client Care, London Regional Veterinary Emergency & Referral Hospital
VCA Animal Hospitals
London, ON
- Internship
London Regional Veterinary Emergency & Referral Hospital welcomes a Customer Service Representative, Veterinary Reception, to join our team in London, Ontario. This is an exceptional…
Added 4 hours ago
C
Client Service Representative [Hourly]
CIBC
Treherne, MB
- Part-time
…products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting…
Added 4 hours ago
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Financial Service Representative (Hybrid) - Outbound calls - Bilingual
CIBC
Montreal, QC
- Full-time
…reach their financial goals. As an Outbound Financial Services Representative, you’ll share your knowledge of products and campaigns with clients through outbound calls. You’ll engage in…
Added 4 hours ago
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Client Service Representative
CIBC
Invermere, BC
- Part-time
…products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting…
Added 4 hours ago
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Client Service Representative
CIBC
Iqaluit, NU
- Part-time
…products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting…
Added 4 hours ago
C
Client Service Representative
CIBC
Iqaluit, NU
- Part-time
…products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting…
Added 5 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
The Sales Representative’s responsibilities include: sourcing and following up with leads, conducting discovery calls, qualifying opportunities based on client fit, preparing proposals or…
Added 5 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
The Sales Representative’s responsibilities include: sourcing and following up with leads, conducting discovery calls, qualifying opportunities based on client fit, preparing proposals or…
Added 5 hours ago
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Yorkton, SK
- Part-time
Job Description: The Registered Nurse (RN) provides safe, competent, and evidence-based nursing care within a client- and family-centered model. Working both independently and…

Co-operators

System Support Representative

Moncton, NB, Canada
Guelph, ON, Canada
Laval, QC, Canada

Expected salary range $43,550.00 - $72,583.00. · Full-time

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Job details

Pay: Expected salary range $43,550.00 - $72,583.00.
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Company: CGIC Department: System Ops Support Desk Employment Type: Temporary Full-Time (12 months) Work Model: Hybrid (2 days in office) Language: Bilingualism in English and French is required. Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The System Support Representative is responsible for providing client service support to Financial Advisors and internal staff on policy and billing applications in a contact centre environment. They are responsible to investigate, analyze, prioritize and determine the best course of action to take on workflows and processes with limited direction and escalate when necessary.

How you will create impact:

Provide National procedural/technical guidance in the completion of activities within the Auto and Habitational applications.
Provide procedural and navigational guidance to District/Agency staff for the Salesforce application.
Complete thorough investigation of problems and the resulting resolution with respect to support applications (Auto, Habitation, Salesforce).
Maintain performance and service standards as outlined in the department.
Create and document detailed information records in the Incident Management database tool.
Follow up on outstanding records and document resolutions.
Complete billing transactions generated from inbound calls.
Identify system/procedural/workflow situations and review with the Coach when necessary.

To join our team:

You have completed post secondary education.
You have two (2) years related work experience in a call centre environment.
Actively working towards Chartered Insurance Professional (CIP) designation is an asset.
Knowledge of application systems - policy centre, billing centre, genesys, salesforce is an asset.
Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You’re an effective team player who shares knowledge to support our peers.

What you need to know:

You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career.
Flexible work options to support personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Volunteer opportunities to give back to your community.

Expected salary range $43,550.00 - $72,583.00.

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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More about this job

Responsibilities

The System Support Representative provides technical and procedural support to Financial Advisors and internal staff regarding policy and billing applications. They are responsible for investigating, analyzing, and resolving system-related issues while maintaining detailed records in the incident management database.

Requirements

Candidates must have completed post-secondary education and possess at least two years of relevant call center experience. Proficiency in both English and French is essential for this role.

Skills

Client service
Technical guidance
Problem investigation
Incident management
Billing transactions
Critical thinking
Communication
Teamwork
Salesforce
Policy centre
Billing centre
Genesys
Auto insurance
Habitational insurance

Benefits

Training and development opportunities
Flexible work options
Physical and mental health programs
Supportive workplace culture
Volunteer opportunities

Visa sponsorship

Not detected in the job text

Keywords

System Support
Contact Centre
Financial Services
Salesforce
Policy Centre
Billing Centre
Genesys
Auto Insurance
Habitational Insurance
Incident Management
Technical Support
Bilingual
Customer Service
Workflow Management
Data Documentation
Chartered Insurance Professional

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