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Added 5 mins ago
M
Senior Rooms Operations Manager
Marriott
Regina, SK
- Full-time
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Added 20 mins ago
GF
Customer Service Representative (Motivator) - Vaughan Metropolitan Centre
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Vaughan, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 20 mins ago
TS
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Kitchener, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 49 mins ago
SE
IT Support Technician/Technicien de soutien informatique
Siemens Energy
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
Familiar with ITSM tools like ServiceNow and Jira Service Desk.
Added 49 mins ago
Guest Experience Agent
HR_RH
Whistler, BC
Perform opening and closing duties for the Front Desk.
Added 57 mins ago
HS
Hotel front desk supervisor
Home2 Suites by Hilton
Thunder Bay, ON
- From $25 CAD / hour
- Full-time
- On-site
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 1 hour ago
DI
Hotel front desk supervisor
Dauphin Inn Express
Dauphin, MB
- From $21 CAD / hour
- Full-time
- On-site
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 1 hour ago
W
(CAN) General Merchandise Associate
Walmart
Victoria, BC
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
W
General Merchandise Associate
Walmart
Edmonton, AB
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
W
(CAN) General Merchandise Associate
Walmart
Thompson, MB
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
B
Vice President, Commodities Development
BMO
Toronto, ON · FCP
- Full-time
The role leads front office engineering teams and acts as the primary technology partner to Commodities Trading desk and product owner. A successful candidate has a keen interest in…
Added 1 hour ago
HI
Associate, Junior Broker & Administration
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- Full-time
Support personal lines brokers with day-to-day service activities, including coverage inquiries, policy changes, renewals, and client documentation
Added 1 hour ago
WI
Night Auditor
Wickaninnish Inn
Tofino, BC
- Full-time
…telephone skills, math skills and must thrive on providing guest service…
Added 2 hours ago
BR
Hotel front desk clerk
Black Rock Oceanfront Resort
Ucluelet, BC
- From $21.94 CAD / hour
- Full-time
- On-site
Added 2 hours ago
TH
Flooring & Décor Sales Associate Part-Time - 7236 Timmins
The Home Depot
Timmins, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 2 hours ago
TH
Appliance Sales Specialist Part-Time - 7245 Regina Northwest
The Home Depot
Regina, SK
- Part-time
…support Customers First by providing fast, thorough, and friendly service to customers. Sales Specialists interact with customers by welcoming them to the store, assessing their needs,…
Added 2 hours ago
TH
Service Desk Associate Full -Time - 7086 Winnipeg South West
The Home Depot
Winnipeg, MB
- Full-time
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not…
Added 2 hours ago
T
Part-time Team Lead
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- Part-time
Ensures the cash desk area and fitting room processes and controls are adhered to and followed
Added 2 hours ago
BS
User support technician
BRAVO SECURITY SERVICES LTD.
Calgary, AB
- From $34 CAD / hour
- Full-time
- On-site
Added 2 hours ago
A
Bell Captain (Part-Time)
AccorHotel
Toronto, ON
- Part-time
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
Added 2 hours ago
DG
Sales Receptionist
Dilawri Group of Companies
Langley (District), BC · Langley, BC
- Full-time
…basic clerical tasks. Maintaining a clean, welcoming front desk is…
Added 3 hours ago
C
Bilingual Customer Service Representative (English/French)
CGI
Moncton, NB
- Full-time
Experience in a contact centre, service desk, or help desk environment.
Added 3 hours ago
HG
Front desk agent
Hilton Garden Inn Halifax Airport
Enfield, NS
- From $16.75 CAD / hour
- Full-time
- On-site
Added 4 hours ago
MT
front desk agent
Manitoulin Transport
Little Current, ON
- Full-time
Added 4 hours ago
H
Consultant Specialist, Collateral Treasury
HSBC
Toronto, ON
- Full-time
…support to our global businesses, helping improve customer service and efficiency. In this role you will help build and enhance a scalable, resilient and highly available Collateral…

Co-operators

System Support Representative

Moncton, NB, Canada
Guelph, ON, Canada
Laval, QC, Canada

Expected salary range $43,550.00 - $72,583.00. · Full-time

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Job details

Pay: Expected salary range $43,550.00 - $72,583.00.
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Company: CGIC Department: System Ops Support Desk Employment Type: Temporary Full-Time (12 months) Work Model: Hybrid (2 days in office) Language: Bilingualism in English and French is required. Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The System Support Representative is responsible for providing client service support to Financial Advisors and internal staff on policy and billing applications in a contact centre environment. They are responsible to investigate, analyze, prioritize and determine the best course of action to take on workflows and processes with limited direction and escalate when necessary.

How you will create impact:

Provide National procedural/technical guidance in the completion of activities within the Auto and Habitational applications.
Provide procedural and navigational guidance to District/Agency staff for the Salesforce application.
Complete thorough investigation of problems and the resulting resolution with respect to support applications (Auto, Habitation, Salesforce).
Maintain performance and service standards as outlined in the department.
Create and document detailed information records in the Incident Management database tool.
Follow up on outstanding records and document resolutions.
Complete billing transactions generated from inbound calls.
Identify system/procedural/workflow situations and review with the Coach when necessary.

To join our team:

You have completed post secondary education.
You have two (2) years related work experience in a call centre environment.
Actively working towards Chartered Insurance Professional (CIP) designation is an asset.
Knowledge of application systems - policy centre, billing centre, genesys, salesforce is an asset.
Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You’re an effective team player who shares knowledge to support our peers.

What you need to know:

You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career.
Flexible work options to support personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Volunteer opportunities to give back to your community.

Expected salary range $43,550.00 - $72,583.00.

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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More about this job

Responsibilities

The System Support Representative provides technical and procedural support to Financial Advisors and internal staff regarding policy and billing applications. They are responsible for investigating, analyzing, and resolving system-related issues while maintaining detailed records in the incident management database.

Requirements

Candidates must have completed post-secondary education and possess at least two years of relevant call center experience. Proficiency in both English and French is essential for this role.

Skills

Client service
Technical guidance
Problem investigation
Incident management
Billing transactions
Critical thinking
Communication
Teamwork
Salesforce
Policy centre
Billing centre
Genesys
Auto insurance
Habitational insurance

Benefits

Training and development opportunities
Flexible work options
Physical and mental health programs
Supportive workplace culture
Volunteer opportunities

Visa sponsorship

Not detected in the job text

Keywords

System Support
Contact Centre
Financial Services
Salesforce
Policy Centre
Billing Centre
Genesys
Auto Insurance
Habitational Insurance
Incident Management
Technical Support
Bilingual
Customer Service
Workflow Management
Data Documentation
Chartered Insurance Professional

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