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Senior Mechanical Engineer 1 - Nuclear
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- Full-time
In addition, you will have the opportunity to:
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Co-operators

Workforce Management Scheduler - Claims - Temporary (6 months)

Calgary, AB, Canada
AB, Canada
Moncton, NB, Canada
Guelph, ON, Canada
Hamilton, ON, Canada
London, ON, Canada
Mississauga, ON, Canada
Edmonton, AB, Canada

Expected Salary range :$43,550.00 to $72.583.00 CAD · Full-time

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Job details

Pay: Expected Salary range :$43,550.00 to $72.583.00 CAD
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Original job description

#IN-DNI

Company: CGIC Department: Claims Employment Type: Temporary Full-Time (6 months) Work Model: Hybrid (2 days in office) Language: English is required, French is an asset. Additional Information: This role is currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Workforce Management Scheduler you will provide scheduling support to business partners operating in Claims. You will create schedules, approve time off and support operational teams with scheduling activities.

How you will create impact:

Work closely with workforce management peers to track call volumes, call patterns, staff productivity, attrition and resource allocation and managing workgroups in real-time.
Adjusting resources to accommodate unexpected changes in call volumes or resource availability and recommend changes.
Resolving technical problems relating to phone systems and maintaining representatives' skill profiles to facilitate available resource for call routing.
Providing technical support including instructions and troubleshooting for Genesys Cloud and other related technical issues.
Supporting client facing operations with the view of enabling the organization to be the industry leader in client engagement.

To join our team:

You have one year of experience in a call center or related business environment.
You have post-secondary diploma.
Having or working towards a certification in Workforce Management is an asset.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You’re an effective team player who shares knowledge to support our peers.

What you need to know:

You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career.
Flexible work options to support personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Volunteer opportunities to give back to your community

Salary information:

Expected Salary range :$43,550.00 to $72.583.00 CAD

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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More about this job

Responsibilities

The Workforce Management Scheduler provides scheduling support to Claims business partners by creating schedules and managing time-off requests. They also monitor call volumes and staff productivity in real-time while providing technical support for phone systems and software.

Requirements

Candidates must have at least one year of experience in a call center or related business environment and hold a post-secondary diploma. A certification in Workforce Management is considered an asset for this role.

Skills

Workforce management
Scheduling
Call center operations
Resource allocation
Technical support
Genesys Cloud
Critical thinking
Communication skills
Problem solving
Data analysis
Time management
Teamwork

Benefits

Training and development opportunities
Flexible work options
Physical and mental health programs
Supportive workplace culture
Volunteer opportunities

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Claims
Scheduling
Call Center
Genesys Cloud
Resource Allocation
Technical Support
Financial Services
Data Analysis
Operational Support
Time Management
Customer Engagement
Continuous Improvement
Reporting
Staff Productivity

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