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Added 11 mins ago
Assembly Technician
Husky Technologies
Bolton, ON
Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 11 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 11 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 1 hour ago
On-site Electrician Foreman
Merit for Apprenticeship
ON · Ontario, Canada
Full-time
Our valued Member is looking for an experience Electrical Foreman to lead crews, manage projects, and ensure work is completed safely, on time, and on budget. This is a hands-on leadership…
Added 1 hour ago
Seasonal Sales Associate
Tailored Brands
Mississauga, ON
Full-time
…inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their…
Added 2 hours ago
Stationary Mechanical Technician, NA
Vantage
Montreal, QC
Full-time
…like and can make that a reality. This role is an important member of our facilities team where we manage some of the most efficient and cost-effective data center facilities in the…
Added 2 hours ago
HVAC Technician, NA
Vantage
Montreal, QC
Full-time
…like and can make that a reality. This role is an important member of our facilities team where we manage some of the most efficient and cost-effective data center facilities in the…
Added 2 hours ago
Clerk MDS Production (Grid B) -Reg. PTU
Sobeys
Vancouver, BC
Part-time
About Safeway: Safeway grocery stores provide an exceptional food shopping experience to consumers from Vancouver, British Columbia to Thunder Bay, Ontario. We are the newest member of…
Added 2 hours ago
Overnight Maintenance
McDonald's
Winnipeg, MB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated,…
Added 3 hours ago
Team Member, Facilities Sanitation
Aurora Cannabis Inc.
Bradford, ON
$19.44 CAD / hour
Internship
Our diverse team works passionately across various roles, from manufacturing to corporate positions, and many more, united by our purpose: Opening the World to Cannabis. Enabled by science…
Added 3 hours ago
Clerk MDS Production (Grid B) -Reg. PTU
Sobeys
Vancouver, BC
Safeway grocery stores provide an exceptional food shopping experience to consumers from Vancouver,
Added 3 hours ago
2600002464 - Registered Nurse
Lakeridge Health
Oshawa, ON
Full-time
…(AI) tools as part of the recruitment and screening process. A member of our Talent Acquisition team is actively engaged in the Recruitment and Selection process to ensure a fair and…
Added 3 hours ago
Delivery Driver/Warehouse Teammate
Worldpac
Ottawa, ON
$18.5 CAD / hour
Full-time
While performing the duties of this job, the team member is regularly required to stand, walk, use hands and fingers, reach with arms, talk, and listen. The team member is frequently…
Added 3 hours ago
7805 - Assistant Store Manager FT
Lids
Mississauga, ON
$19 to $19.5 USD / hour
Full-time
…results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
Added 3 hours ago
7811 - Sales Help
Lids
Toronto, ON
$17.6 USD / hour
Part-time
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 3 hours ago
Operations - Centre Attendant (Everclean)
Kandor
Nanaimo, BC
What We Are Looking For:* Previous janitorial, commercial cleaning, building maintenance, or similar experience is an asset* Comfortable working outdoors in different weather conditions*…
Added 4 hours ago
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
Whole Foods Market
Vancouver, BC
Part-time
The wage range for this position is $18.50-$25.00 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full…
Added 4 hours ago
Meat Team Member (Service Counter) - Part Time
Whole Foods Market
Vancouver, BC
Part-time
Provides support as a member of the meat team to include duties related to counter service, stocking, and sanitation in the meat department. All Whole Foods Market Retail jobs require…
Added 4 hours ago
Store Associate
The Salvation Army in Canada
Ottawa, ON
Full-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 4 hours ago
Produce Team Member (Clerk, Floor Service) - Full Time
Whole Foods Market
Oakville, ON
Full-time
Provides support as a member of the Produce team to include receiving and preparing product, maintaining the Produce floor and displays, and selling product in support of WFM standards.…
Added 4 hours ago
Skilled Operator
Trouw Nutrition
St. Marys, ON
Full-time
…including but not limited to skill set, education, and level of experience. We believe in the importance of pay equity and consider the internal equity of our current team members as a part…
Added 4 hours ago
Night Shift Packaging Lead Hand
Parallel 49 Brewing Co
Vancouver, BC
Full-time
As a leading member of the production team, the Night Shift Packaging Lead Hand will be responsible for maintaining efficient and smooth operation of the packaging lines as close to the…
Added 4 hours ago
Overnight Maintenance
McDonald's
Winnipeg, MB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated,…
Added 4 hours ago
Overnight Maintenance
McDonald's
Winnipeg, MB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated,…
Added 5 hours ago
Lead Supervisor I
Coach
Ottawa, ON
Full-time
…and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the…

Coach

Lead Supervisor I

Ottawa, ON, Canada

Pay: $20.50-$28.00
Job type: Full-time
Apply by: Oct 28, 2026
Experience: 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last - for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Brand Ambassador

Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness
Leads implementation of Company initiatives and support full operation of the business
Maintain a growth mindset for business and personal development initiatives

Create Winning Teams/Drive Results

Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

Customer Focused (internal And External)

Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals
Provides HR and conflict resolution support to team and in district in absence of leadership team
Champions the company resources to support a healthy work environment for internals customer

Qualifications & Requirements

1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Base Pay Range

$20.50-$28.00

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of Canada Corporate Compensation & Benefits.

Apply About employer

More about this job

Responsibilities

Lead sales-floor operations and represent the Coach brand while driving sales targets, store KPIs, and exceptional customer experiences. Develop and hold team members accountable, support recruiting and training, analyze sales performance, and help maintain an inclusive, compliant store environment.

Requirements

Requires at least one year of equivalent experience managing in a competitive retail environment at the Lead Supervisor level. The role also requires the ability to regularly lift at least 25 pounds, occasionally lift up to 50 pounds, and perform physical tasks such as climbing, bending, and kneeling.

Skills

Retail Leadership
Sales Performance Management
Customer Experience
Brand Ambassadorship
Team Development
Recruiting and Interviewing
Performance Evaluation
Training and Coaching
Sales Data Analysis
Business Acumen
Clienteling
Conflict Resolution
Human Resources Support
Operational Compliance
Strategic Planning
Team Building

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Parental Leave
Commuter Benefits
Disability Insurance
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Retail Apparel
Store Operations
Sales Targets
Key Performance Indicators
Customer Experience
Brand Awareness
Sales Data Analysis
Recruiting
Interviewing
Performance Evaluation
Employee Training
Clienteling
Customer Relationships
Conflict Resolution
Human Resources Support
Company Policies
Operational Procedures
Inclusive Culture
Team Development
Business Acumen

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