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Added 7 mins ago
Merchandise Processing Coordinator - Winners Powell River Town Centre
TJX Canada – Winners, Marshalls, HomeSense
Powell River, BC
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 7 mins ago
Global Account Manager
Cogent Communications
Montreal, QC
Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 7 mins ago
Assistant Store Manager Winners HomeSense Cobourg Shopping Centre
TJX Canada – Winners, Marshalls, HomeSense
Cobourg, ON
$48,592.5 to $68,029.5 CAD / year
Full-time
…including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and…
Added 7 mins ago
Merchandise Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 7 mins ago
Retail Store Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Sudbury, ON · Greater Sudbury, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 7 mins ago
Retail Store Coordinator Full Time Winners
TJX Canada – Winners, Marshalls, HomeSense
Calgary, AB
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 7 mins ago
Key Holder - Jo Malone London - Fulltime - Metropolis - Burnaby BC
ELC Beauty LLC
Burnaby, BC
Full-time
…will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and…
Added 37 mins ago
Inventory Lead
Laura Canada
Saskatoon, SK
As a Store Inventory Lead, you possess a passion for fashion, you are detail-oriented and you like that everything is where it should be. You will be part of a winning team that provides a…
Added 37 mins ago
Temporary Retail Associate - Hourly - Stores
Fossil Group
Vaughan, ON
We’re building what’s next at Fossil Group - and that chapter starts now. We have a vision to lead the industry in bold innovation across our products, experiences, and the way we connect…
Added 37 mins ago
Client Services Manager
Acosta
Matheson, ON
Full-time
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Added 52 mins ago
Early Morning Freight Flow Associate
Kent Building Supplies
Fredericton, NB
Part-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 1 hour ago
General Manager
JMC HR Consulting
NS · Inverness, NS
Full-time
Oversee day-to-day retail operations, ensuring a positive customer experience and efficient store performance.
Added 1 hour ago
Director, B2B and Commercial Platforms, Canada
Couche-Tard
Laval, QC
Full-time
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 1 hour ago
Store Crew
7-Eleven
Vancouver, BC
Internship
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 1 hour ago
(CAN) Meat Department Manager
Walmart Canada
Estevan, SK
Full-time
Position Summary...To lead all Meat Associates and department processes to ensure a high level of customer service while meeting production targets.
Added 1 hour ago
(CAN) Customer Service Manager PT
Walmart Canada
Salmon Arm, BC
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
Customer Service Manager
Walmart Canada
Oshawa, ON
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
Bakery Manager
COBS Bread
Cranbrook, BC
$42,000 to $50,000 CAD / year
Full-time
…product, the development of our people, and our warm and friendly customer…
Added 1 hour ago
(CAN) Meat Department Manager
Walmart Canada
Estevan, SK
Full-time
Position Summary...To lead all Meat Associates and department processes to ensure a high level of customer service while meeting production targets.
Added 1 hour ago
Cashier - Hillside (CAN) Front End Checkout Team Associate
Walmart Canada
Victoria, BC
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
Senior Manager, Merchandising Operations - Merchy
Analyticsmart
Toronto, ON
Full-time
We are looking for an experienced merchandising operations professional to lead customer implementations and help customers successfully adopt Merchy.
Added 1 hour ago
Sales Associate (Part-Time) - Diesel Yorkdale
CALZATURIFICIO STEPHEN S.R.L.
Toronto, ON
Part-time
…responsible for personal sales goals by providing excellent customer service at all times and by representing and supporting the Diesel brand and…
Added 1 hour ago
(CAN) Front End Checkout Team Associate(Cashier)
Walmart Canada
Courtenay, BC
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
(CAN) Gérant du service à la clientèle
Walmart Canada
Repentigny, QC
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
(CAN) Food & Consumables Team Lead
Walmart Canada
Laval, QC
Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…

Coach

Lead Supervisor I

Ottawa, ON, Canada

Pay: $20.50-$28.00
Job type: Full-time
Apply by: Oct 28, 2026
Experience: 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last - for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Brand Ambassador

Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness
Leads implementation of Company initiatives and support full operation of the business
Maintain a growth mindset for business and personal development initiatives

Create Winning Teams/Drive Results

Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

Customer Focused (internal And External)

Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals
Provides HR and conflict resolution support to team and in district in absence of leadership team
Champions the company resources to support a healthy work environment for internals customer

Qualifications & Requirements

1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Base Pay Range

$20.50-$28.00

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of Canada Corporate Compensation & Benefits.

Apply About employer

More about this job

Responsibilities

Lead sales-floor operations and represent the Coach brand while driving sales targets, store KPIs, and exceptional customer experiences. Develop and hold team members accountable, support recruiting and training, analyze sales performance, and help maintain an inclusive, compliant store environment.

Requirements

Requires at least one year of equivalent experience managing in a competitive retail environment at the Lead Supervisor level. The role also requires the ability to regularly lift at least 25 pounds, occasionally lift up to 50 pounds, and perform physical tasks such as climbing, bending, and kneeling.

Skills

Retail Leadership
Sales Performance Management
Customer Experience
Brand Ambassadorship
Team Development
Recruiting and Interviewing
Performance Evaluation
Training and Coaching
Sales Data Analysis
Business Acumen
Clienteling
Conflict Resolution
Human Resources Support
Operational Compliance
Strategic Planning
Team Building

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Parental Leave
Commuter Benefits
Disability Insurance
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Retail Apparel
Store Operations
Sales Targets
Key Performance Indicators
Customer Experience
Brand Awareness
Sales Data Analysis
Recruiting
Interviewing
Performance Evaluation
Employee Training
Clienteling
Customer Relationships
Conflict Resolution
Human Resources Support
Company Policies
Operational Procedures
Inclusive Culture
Team Development
Business Acumen

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