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Added 4 mins ago
Retail Merchandising Processing Coordinator Full Time HomeSense - South Edmonton Common
TJX Canada – Winners, Marshalls, HomeSense
AB · Edmonton, AB
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 4 mins ago
Store Manager (Giant Tiger)
Northern/NorthMart
Sioux Lookout, ON
Full-time
Do you enjoy the excitement of retail? Imagine making the buying decisions for your store and community! Giant Tiger gives Store Managers/Owners the opportunity to use their skills and…
Added 4 mins ago
Regional Head
MEXC
Canada
Full-time
…staking, and other digital asset products designed for both retail and institutional…
Added 19 mins ago
Assistant Store Manager Winners South Hill Mall
TJX Canada – Winners, Marshalls, HomeSense
Prince Albert, SK
$48,592.5 to $68,029.5 CAD / year
Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 19 mins ago
Retail Customer Service and Operations Coordinator Full Time HomeSense-Stonebridge
TJX Canada – Winners, Marshalls, HomeSense
Saskatoon, SK
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 19 mins ago
Retail Store Coordinator Full Time Marshalls/Homesense Hyde Park
TJX Canada – Winners, Marshalls, HomeSense
London, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 19 mins ago
Assistant Store Manager Winners Homesense Pine Centre Mall
TJX Canada – Winners, Marshalls, HomeSense
Prince George, BC
$48,592.5 to $68,029.5 CAD / year
Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 19 mins ago
Assistant Store Manager Homesense Banks Road
TJX Canada – Winners, Marshalls, HomeSense
Kelowna, BC
$48,592.5 to $68,029.5 CAD / year
Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 19 mins ago
Retail Customer Service Coordinator Full Time Seasonal Marshalls/HomeSense - Meadowlands Power Centre
TJX Canada – Winners, Marshalls, HomeSense
Ancaster, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 35 mins ago
Stage Experience Lead - Full Time
sephora.com
Calgary, AB
$20 to $23.55 CAD / hour
Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 35 mins ago
Stage Experience Lead - Full Time
sephora.com
Nanaimo, BC
$22.85 to $28.55 CAD / hour
Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 50 mins ago
(CAN) Front End Team Lead
Walmart Canada
AB · Edmonton, AB
Full-time
Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
Added 50 mins ago
(CAN) Front End Checkout team Associate
Walmart Canada
Steinbach, MB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
Team Lead (Part time) - Reitmans
Reitmans (Canada) Ltée/Ltd
Sherwood Park, AB
Part-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…
Added 1 hour ago
Manager, Warehouse Operations
ATCO Group
Edmonton, AB
Full-time
Champion Safety First - lead safety planning, incident investigations, and corrective actions to protect people and operations
Added 1 hour ago
TEAM MANAGER - OAKRIDGE VANCOUVER
CELINE
Vancouver, BC
Full-time
Position requires minimum of 6 years of experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.
Added 1 hour ago
Warehouse Associate - Full time
Mercana Furniture and Decor
Surrey, BC
Full-time
Mercana is one of North America’s leading home furnishings wholesalers, with interior designers and retail partners around the globe. As a “design-first” company, we produce unique pieces…
Added 1 hour ago
Global Sales Operations Specialist
Pursuit
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all…
Added 1 hour ago
Assistant Branch Manager- District Opportunity - Calgary South Area
Scotiabank
Calgary, AB
…accelerate their career while gaining broad experience across our retail network. Participants complete an immersive training and development journey, building the skills and knowledge…
Added 2 hours ago
Pharmacist - CPS
Shoppers Drug Mart
Calgary, AB
Part-time
Reporting to the Supervisor, Production, the Pharmacist will support the overall operations of the Pharmacy, including providing communication to client pharmacies and coordinating with…
Added 2 hours ago
COMBO - Team Leader PT - Tsawwassen Mills
Groupe Dynamite
Tsawwassen, BC
Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 2 hours ago
Pharmacist - CPS
Shoppers Drug Mart
Calgary, AB
Part-time
Reporting to the Supervisor, Production, the Pharmacist will support the overall operations of the Pharmacy, including providing communication to client pharmacies and coordinating with…
Added 2 hours ago
Retail-Atlantic - Area Manager - NB - Cleaning Industry
United Services Group
Saint John, NB · Fredericton, NB · Moncton, NB
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
Added 2 hours ago
Warehouse and Purchasing Manager
Sodexo Live!
Vancouver, BC
Full-time
…inventory management, and efficient product flow to support daily operations in catering, concessions, banquets, retail, premium, and beverage. Success in this role requires strong…
Added 2 hours ago
Marketing Lead
West Coast Gardens
Surrey, BC
Full-time
Working closely with the Retail Operations & Marketing Manager, The Marketing Lead will help turn business priorities, customer insights and creative ideas into focuses marketing campaigns.…

Coach

Lead Supervisor I

Ottawa, ON, Canada

Pay: $20.50-$28.00
Job type: Full-time
Apply by: Oct 28, 2026
Experience: 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last - for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Brand Ambassador

Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness
Leads implementation of Company initiatives and support full operation of the business
Maintain a growth mindset for business and personal development initiatives

Create Winning Teams/Drive Results

Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

Customer Focused (internal And External)

Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals
Provides HR and conflict resolution support to team and in district in absence of leadership team
Champions the company resources to support a healthy work environment for internals customer

Qualifications & Requirements

1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Base Pay Range

$20.50-$28.00

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of Canada Corporate Compensation & Benefits.

Apply About employer

More about this job

Responsibilities

Lead sales-floor operations and represent the Coach brand while driving sales targets, store KPIs, and exceptional customer experiences. Develop and hold team members accountable, support recruiting and training, analyze sales performance, and help maintain an inclusive, compliant store environment.

Requirements

Requires at least one year of equivalent experience managing in a competitive retail environment at the Lead Supervisor level. The role also requires the ability to regularly lift at least 25 pounds, occasionally lift up to 50 pounds, and perform physical tasks such as climbing, bending, and kneeling.

Skills

Retail Leadership
Sales Performance Management
Customer Experience
Brand Ambassadorship
Team Development
Recruiting and Interviewing
Performance Evaluation
Training and Coaching
Sales Data Analysis
Business Acumen
Clienteling
Conflict Resolution
Human Resources Support
Operational Compliance
Strategic Planning
Team Building

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Parental Leave
Commuter Benefits
Disability Insurance
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Retail Apparel
Store Operations
Sales Targets
Key Performance Indicators
Customer Experience
Brand Awareness
Sales Data Analysis
Recruiting
Interviewing
Performance Evaluation
Employee Training
Clienteling
Customer Relationships
Conflict Resolution
Human Resources Support
Company Policies
Operational Procedures
Inclusive Culture
Team Development
Business Acumen

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