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Added 28 mins ago
SL
AVP, Strategic Programs, Innovation, Insights and Regulatory Operations
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
The AVP, Strategic Programs, Innovation, Insights & Regulatory Operations provides executive leadership across Strategic Initiatives & Innovation, Data & Insights, Registration & Licensing,…
Added 28 mins ago
AW
Senior Incident and Problem Manager
Aviso Wealth
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.
Added 28 mins ago
AW
Senior Incident and Problem Manager
Aviso Wealth
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.
Added 42 mins ago
R(
Creative Director
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
Reporting to the VP Marketing, the Creative Director defines and leads the creative vision for PENN., bringing a bold, distinctive and fashion-forward point of view to how the Brand shows…
Added 54 mins ago
GG
Director, Customer Care
Great Gulf
Toronto, ON
- Full-time
Great Gulf is seeking a Director, Customer Care in Toronto, Ontario to lead and elevate our approach to homeowner care across our residential portfolio, with a strong focus on low-rise…
Added 54 mins ago
CI
Executive Assistant, Infrastructure
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
…collaboration with exceptional colleagues who value partnership and performance. Here, you’ll contribute to outcomes that matter alongside team members committed to excellence and shared…
Added 1 hour ago
PH
Manager, Wellness and Psychological Health & Safety
Providence Health Care
Vancouver, BC
- Full-time
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 1 hour ago
MU
Associate Director, Alumni Engagement
McMaster University
Hamilton, ON
- Full-time
The Associate Director, Alumni Engagement is a key member of the Advancement team and plays a critical role in strengthening the University's reputation by cultivating meaningful and…
Added 1 hour ago
Franchise Specialist, Business Banking - Richmond, BC/Winnipeg, MB
Scotiabank
SK · Winnipeg, SK
…expertise for the profitable growth of the Bank’s franchising portfolio in their region and for developing new customer…
Added 1 hour ago
Manager, Strategic Business Partnering (Operations)
Pembina Pipeline Corporation
Calgary, AB
Pembina Pipeline Corporation is recruiting for a Manager, Strategic Business Partnering (Operations). Reporting to the Director, Strategic Business Partnering within the Human Resources…
Added 1 hour ago
MT
Client Account Specialist
McCarthy Tétrault LLP
Calgary, AB
- Full-time
…arrangements and reporting on status of such files to Manager/Director, Finance Operations, including requirement for WIP…
Added 1 hour ago
BF
Manager Client and Case Management Services
Bc Family Maintenance Agency
Victoria, BC
- Full-time
The Manager, Client and Case Management Services reports to the Director, Client Services and Operations. This position identifies the necessary resources for achieving operational…
Added 1 hour ago
LC
Senior Director, Pharmacy Experience and Transformation
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting to the VP, Pharmacy Operations, Clinical Excellence and Transformation, the Senior Director, Pharmacy Experience and Transformation will lead the strategy and execution of…
Added 1 hour ago
BU
Assistant Director, Breezy Point (Women's Program)
Brandon University
Winnipeg, MB
- Full-time
The Assistant Director, Breezy Point provides day-to-day operational leadership and formal employee supervision within Breezy Point’s women-specific, family-inclusive Therapeutic Community.…
Added 1 hour ago
TM
Partnerships Manager
The MRG Group
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Reporting to the Director, Head of Partnerships & Group Sales, the Manager, Partnerships will play a key role in managing and growing MRG’s portfolio of brand partners.
Added 1 hour ago
TW
Associate Franchise Operations Manager (Quebec)
The Wendy's Company
Quebec, QC
- $85,000 to $145,000 CAD / year
- Full-time
…operators with support and direction from the FOM to assess performance on Wendy’s brand standards and then support to make improvements. Coach, teach and expect Franchise Head of…
Added 2 hours ago
O
Director IT Business Management
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
…(EIT) plans, allocates and governs technology investment. The Director orchestrates EIT's integrated business-management rhythm, connecting strategy, annual planning, portfolio governance,…
Added 2 hours ago
MA
Accountant
Mark Anthony Group
West Kelowna, BC
- Full-time
Working closely with the Director, FP&A and the broader Finance team, you will help ensure the integrity of financial records while supporting efficient accounting operations across our…
Added 2 hours ago
QP
Operations Coordinator
QuadReal Property Group
Vancouver, BC
- Full-time
Working as part of the Vancouver Operational Excellence Team, the Operations Coordinator will report directly to the General Manager. The successful incumbent will be responsible for…
Added 2 hours ago
OH
Director, Cancer Clinical Programs
Ontario Health
Toronto, ON
- Full-time
The Director, Cancer Clinical Programs provides visionary leadership for a diverse portfolio of provincial clinical programs that drive excellence in cancer care across Ontario. This…
Added 2 hours ago
SL
Director, Domain Enterprise Architect, RPA and Intelligent Automation
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Reporting to the Assistant Vice President, Enterprise Architecture, Core Platforms, the Director, Domain Enterprise Architect, RPA and Intelligent Automation leads the architecture for Sun…
Added 2 hours ago
D
Senior Manager, HR Technology & Delivery
dentalcorp
Toronto, ON · Support Centre - Toronto Office
- Full-time
Reporting to the Director, People Services & HR Technology, this role partners with HR, Payroll, Operations, IT, Finance, and external providers to deliver scalable, user-focused technology…
Added 2 hours ago
KT
Regional Account Manager
Kal Tire
Medicine Hat, AB · Brooks, AB · Lethbridge, AB
- Full-time
Collaborates with the RSM and the Regional Director (RD) to align market and account strategies with applicable business objectives for their portfolio and region.
Added 2 hours ago
PH
Senior Provincial Director Service Innovation Foundry
Providence Healthcare
Vancouver, BC
- Full-time
This role operates in a peer leadership role alongside the Senior Provincial Director, Operations & Planning and other senior portfolios.
Added 2 hours ago
RN
Nike - Sales Coach - Richmond Centre
Retailors NA Limited Partnership
Richmond, BC
- Full-time
…Additionally, Fox Group Canada is significantly expanding its business portfolio in Canada, and the role of the Store Director is pivotal in leading the future of Nike Retail Stores within…

Coach

Lead Supervisor I

Vaughan, ON, Canada

$20.50-$28.00 · Full-time

Apply About employer

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Job details

Pay: $20.50-$28.00
Job type: Full-time
Apply by: Nov 3, 2026
Experience: 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
Posting language: English
Posted: Oct 4, 2026

Original job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last - for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Brand Ambassador

Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness
Leads implementation of Company initiatives and support full operation of the business
Maintain a growth mindset for business and personal development initiatives

Create Winning Teams/Drive Results

Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

Customer Focused (internal And External)

Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals
Provides HR and conflict resolution support to team and in district in absence of leadership team
Champions the company resources to support a healthy work environment for internals customer

Qualifications & Requirements

1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Base Pay Range

$20.50-$28.00

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of Canada Corporate Compensation & Benefits.

Apply About employer

More about this job

Responsibilities

Lead the sales floor as a Coach brand ambassador, drive store sales and customer satisfaction, and support daily operations and company initiatives. Develop and hold team members accountable through coaching, recruiting support, performance feedback, clienteling, and conflict resolution.

Requirements

Requires at least one year of equivalent experience managing in a competitive retail environment at the Lead Supervisor level. Must be able to perform physical retail and stockroom tasks, including regularly lifting 25 pounds and occasionally lifting up to 50 pounds, as well as bending, reaching, climbing, and kneeling.

Skills

Retail Leadership
Sales Performance Management
Customer Experience
Brand Ambassadorship
Team Development
Recruiting and Interviewing
Performance Evaluation
Coaching and Feedback
Clienteling
Conflict Resolution
Sales Data Analysis
Business Acumen
Operational Compliance
Strategic Planning
Team Building
Inventory and Stockroom Handling

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Parental Leave
Commuter Benefits
Disability Insurance
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Retail Apparel
Sales Targets
Customer Experience
Brand Ambassador
Store Operations
Sales Data Analysis
Key Performance Indicators
Recruiting
Interviewing
Performance Evaluation
Team Training
Clienteling
Customer Relationships
Conflict Resolution
Company Policies
Retail Compliance
Team Development
Business Acumen
Inclusive Culture
Store Performance

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