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Added 1 min ago
Client Success Manager - Automotive
Vicimus Inc.
Hamilton, ON
Full-time
Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement
Added 1 min ago
Client Success Manager - Automotive
Vicimus Inc.
Toronto, ON
Full-time
Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement
Added 1 min ago
Retailer Account Associate
IntelliPro Group Inc.
Remote, Canada
$32 to $36 CAD / hour
Contract · Remote
Address operational, logistical, and regulatory support requests for all retail accounts to drive long-term success
Added 1 min ago
Branch Manager
Battlefield Equipment Rentals
Cambridge, ON
Full-time
Maintain exceptional levels of customer service and provide resolution support when needed.
Added 1 min ago
Corporate Store Manager (Campus Towers, 16-month contract)
Booster Juice
Edmonton, AB
…delegate tasks to create the Booster Juice Experience for each customer by providing exemplary and prompt customer service, quality beverages and products, and maintaining a clean and safe…
Added 1 min ago
Hallmark Merchandiser, Chateauguay, QC, J6K 5G7
Hallmark Canada
Châteauguay, QC
Part-time
Supports merchandising service with inventory management and merchandising activities in an assigned retail account or several retail accounts. This includes everyday products as well as…
Added 1 min ago
Hallmark Merchandiser, Fort Frances, ON, P9A 2X6
Hallmark Canada
Alberton, ON · Fort Frances, ON
Part-time
Supports merchandising service with inventory management and merchandising activities in an assigned retail account or several retail accounts. This includes everyday products as well as…
Added 1 min ago
Sales Associate-Print&Services
Staples Inc.
Niagara Falls, ON
Part-time
Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
Added 1 min ago
Wireless Sales Consultant
Staples Inc.
Sherbrooke, QC
Full-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 1 min ago
Retail Print & Services Supervisor
Staples Inc.
Olds, AB
Full-time
3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
Added 1 min ago
Customer Service Cashier (Richmond Road)
Calgary Co-op
Calgary, AB
Related retail experience, including the provision of customer service
Added 1 min ago
Bakery Utility Clerk (Midtown)
Calgary Co-op
Calgary, AB
The Bakery Utility Clerk is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and…
Added 14 mins ago
BOH Key Leader | ZURICH
lululemon
Zurich, ON
Full-time
…leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators,…
Added 14 mins ago
Sales Assistant - Durham
Smyths Toys Superstores
ON · Durham, ON
Full-time
…children's toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of…
Added 14 mins ago
Educator | Robson St.
lululemon
Vancouver, BC
Part-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 14 mins ago
Retail Store Manager
Soccer World
Oakville, ON
Full-time
We are a leading sports retailer and supplier of custom sports uniforms and team apparel, and we’re looking for a Retail Store Manager who is passionate about delivering an exceptional…
Added 14 mins ago
Retail Sales Associate Part Time HomeSense
TJX Canada – Winners, Marshalls, HomeSense
Vancouver, BC
Part-time
We’re looking for Retail Associates to join our team in a welcoming environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
Added 15 mins ago
Procurement Coordinator - Contract
Brewers Retail Inc
Bolton, ON
…success is driven by the people behind our business. Across our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and Corporate Office, our team brings…
Added 15 mins ago
Store Management - Spirit
Spencer Gifts - Spirit Halloween
Laval, QC
Temporary
…setting up fixtures and lifting/moving up to 50 pounds. Prior retail management experience is…
Added 15 mins ago
Sales Associate - Spirit
Spencer Gifts - Spirit Halloween
Laval, QC
Temporary
The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store. The Sales Associate is responsible for maintaining Guest…
Added 15 mins ago
Sales Associate - Spirit
Spencer Gifts - Spirit Halloween
Corner Brook, NL
Temporary
The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store. The Sales Associate is responsible for maintaining Guest…
Added 15 mins ago
Store Management - Spirit
Spencer Gifts - Spirit Halloween
Corner Brook, NL
Temporary
…setting up fixtures and lifting/moving up to 50 pounds. Prior retail management experience is…
Added 15 mins ago
Manager, Wealth Credit Structuring
Scotiabank
Winnipeg, MB
Ensuring retail and commercial collateral is property completed, executed and lodged in accordance with standard Bank policies and procedures, including timely IG code reassessment and…
Added 15 mins ago
Store Management - Spirit
Spencer Gifts - Spirit Halloween
NS · Sydney River, NS
Temporary
…setting up fixtures and lifting/moving up to 50 pounds. Prior retail management experience is…
Added 15 mins ago
Sales Associate - Spirit
Spencer Gifts - Spirit Halloween
NS · Sydney River, NS
Temporary
The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store. The Sales Associate is responsible for maintaining Guest…

Coach

Sales Support Associate II-4

Richmond, BC, Canada

Pay: $18.25-$21.50
Job type: Part-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last - for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Key Responsibilities

Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
Serve as a brand ambassador internally and in the local market; support social media engagement.
Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish sales floor, and execute visual merchandising updates.
Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
Possesses current knowledge of fashion trends and competition in the marketplace.
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Ability to work in a fast-paced environment,
Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs - including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).  

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Base Pay Range

$18.25-$21.50

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of Canada Corporate Compensation & Benefits.

Apply About employer

More about this job

Responsibilities

Welcome and assist customers, provide personalized service, operate the point-of-sale system accurately, and support sales through add-on recommendations and customer information capture. Process shipments and inventory, replenish and merchandise the sales floor, maintain store and stockroom standards, and follow loss-prevention policies.

Requirements

Requires at least one year of retail experience, preferably in luxury retail, along with fashion-market awareness, customer-service and communication skills, and attention to detail. Candidates should be comfortable with POS and basic computer tools, able to multitask and work a flexible schedule, and able to lift and maneuver items as required.

Skills

Customer Service
Retail Sales
Point-of-Sale Operations
Cash Handling
Inventory Management
Shipment Processing
Stockroom Organization
Visual Merchandising
Product Replenishment
Upselling
Customer Relationship Building
Loss Prevention
Communication
Organization
Multitasking
Basic Computer Skills

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Parental Leave
Commuter Benefits
Disability Insurance
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Retail
Luxury Retail
Customer Service
Sales Support
Point-of-Sale System
Cash Handling
Mobile POS
iPad
Laptop
Internet
Walkie-Talkie
Fashion Trends
Add-On Sales
Gift Cards
Customer Information
Shipment Processing
Inventory Management
Stockroom
Product Replenishment
Visual Merchandising
Loss Prevention
Housekeeping
Flexible Scheduling
Peak Season
Social Media Engagement

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