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Added 3 hours ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.
Added 3 hours ago
NB
Director, Portfolio Management
National Bank of Canada
Surrey, BC
- Full-time
a Director, Portfolio Management in the Commercial Banking team at National
Added 3 hours ago
NB
Senior Analyst Accountant
National Bank of Canada
Montreal, QC
- Full-time
…reinvested income, dividends, interest, foreign income, purchases, sales, capital gains and losses, foreign tax, return of capital and…
Added 3 hours ago
NB
Product Director Insurance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Product Director Insurance within the Strategy, Growth and Business Capabilities team at National Bank means acting as the owner of an insurance product portfolio. In this…
Added 5 hours ago
OC
Marketing And Business Development Coordinator
Options Consulting Solutions
Toronto, ON
- $68,000 to $73,000 CAD / year
- Full-time
Reporting to the Director in Marketing and working closely with the larger Marketing team, the Coordinator will partner with senior leadership and other key stakeholders to:
Added 6 hours ago
A
Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
Reporting to the Director of Product Management, the Senior Product Manager will lead the Advisor Hub product family and directly own Advisor Hub ACP, which serves advisors at ACP…
Added 8 hours ago
IB
General Manager (Contract)
Indigo Books & Music
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
…while delivering a customer-centric experience that drives sales, engagement, loyalty, and…
Added 9 hours ago
MH
Manager, Digital Marketing
Mattamy Homes
Toronto, ON
- Full-time
Department: Sales & Marketing, Canadian Central Office
Added 9 hours ago
BS
Bilingual Director, Communications and Marketing
Bilingual Source
Stoney Creek, NB
- $128,000 to $165,000 CAD / year
- Full-time
Our client, an established public-sector organization, is seeking a Bilingual Director, Communications and Marketing to provide strategic direction, strengthen organizational communications…
Added 10 hours ago
I
General Manager (Contract)
Indigo
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
…while delivering a customer-centric experience that drives sales, engagement, loyalty, and…
Added 15 hours ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
…high-trust relationships with key client decision-makers (VP/Director of Sales, Ops, IT, and…
Added 16 hours ago
P
Customer Service /Inside Sales Representative | Service à la clientèle / Représentant des ventes internes
PLP
Montreal, QC
- Full-time
…mannerCheck all pricing and delivery information before entering sales ordersCollaborate with PLP team to meet customers expectations and continuously improve our…
Added 16 hours ago
Junk Removal and Customer Service
1-800-GOT-JUNK?
Vancouver, BC
Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences.…
Added 16 hours ago
XT
Business Development Executive
XTL Transport, Logistics, Distribution
Toronto, ON
- Full-time
The primary focus of this position is to drive sales and profitability in support of the company’s ambitious growth strategy. This will be accomplished by researching, qualifying, and…
Added 17 hours ago
LC
Merchant, Natural Foods (Super Market Division)
Loblaw Companies Limited
Brampton, ON
- Full-time
…extraordinary products and customer programs. Reporting to the Category Director, Natural Foods and working closely with the Merchant(s) you will be a member of a diverse and dynamic team…
Added 18 hours ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
Exposure to indirect and sales tax workstreams emerging within the practice
Added 18 hours ago
MU
Annual Giving Officer (Phonathon)
McGill University
Mont-Royal, QC · Les Cours Mont Royal
- Full-time
Reporting to the Associate Director, Annual Giving, the Annual Giving Officer (Phonathon) will participate in the development, evaluation and implementation of comprehensive strategies for…
Added 19 hours ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON · Yorkdale
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 22 hours ago
DT
Business Development Coordinator
Dream Theory
Toronto, ON
- Full-time
1-3 years of experience in business development, sales coordination, executive administration, or a related role.
Added 1 day ago
PC
National Account Manager
PIP Canada
Mississauga, ON
- Full-time
…a National Accounts Manager (NAM). The NAM is a high-impact sales leader responsible for driving growth and profitability across assigned national accounts. Reporting to the Director of…
Added 1 day ago
PI
National Account Manager
Protective Industrial Products
Mississauga, ON
- Full-time
…a National Accounts Manager (NAM). The NAM is a high-impact sales leader responsible for driving growth and profitability across assigned national accounts. Reporting to the Director of…
Added 1 day ago
NB
Director Fiduciary Services
National Bank of Canada
Montreal, QC
- Full-time
A career as a Director, Fiduciary Services on the Fiduciary and Philanthropic Services team at National Bank means acting as a strategic partner to our affluent clients. In this role, you…
Added 1 day ago
TS
Director of Sales - HVAC (British Columbia)
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
Director of Sales – HVAC (British Columbia Region)
Added 1 day ago
FD
Director Partnerships Beverage
Fil Delivery
Mississauga, ON
- Full-time
Added 1 day ago
SI
Director of Operations
Systemex Industries Conseils
Montreal, QC
- Full-time
Systemex Industries Conseils (SIC) is seeking an experienced Director of Operations to oversee workforce managem

Coach

Store Manager

Richmond, BC, Canada

$75,000.00-$100,000.00 · Full-time

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Applications open in a new tab.

Job details

Pay: $75,000.00-$100,000.00
Job type: Full-time
Experience: 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
Posting language: English
Posted: Sep 26, 2026

Original job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last - for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

As a Store Manager, you are the heartbeat of your store - leading with purpose, driving performance, and creating unforgettable customer experiences that reflect the Coach brand. You set the tone for an inclusive, collaborative culture and empower your team to exceed expectations in a fast-paced retail environment.

You lead by example, inspire your team through coaching and development, and ensure every customer interaction strengthens their connection to the brand. Your leadership drives sales, profitability, and a vibrant store culture where results and service excellence go hand in hand.

Key Responsibilities

Lead your store to success by driving sales, profitability, and productivity across all channels.
Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
Resolve customer concerns with empathy, urgency, and professionalism.
Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
Oversee daily operations including inventory management, payroll, and loss prevention.
Ensure visual merchandising and store presentation meet brand standards and inspire customers.
Optimize staffing and scheduling to meet business demands and deliver seamless service.
Foster a welcoming, inclusive environment where every team member feels valued and empowered.
Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
Serve as a brand ambassador, representing Coach in the store and throughout the community.

Requirements

1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus. A combination of education and experience will be considered
A passion for leading people and building strong, motivated teams.
A deep commitment to delivering best-in-class customer experiences that reflect Coach’s heritage and values.
Strong business acumen with a focus on results and operational excellence.
Exceptional communication and interpersonal skills that foster trust and clarity.
Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.
Knowledge of fashion trends and competition in the market place; curiosity for digital engagement and social media.
A collaborative spirit and the ability to build strong vendor and community relationships.
Ability to work in a fast-paced environment,
Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs - including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).  

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Base Pay Range

$75,000.00-$100,000.00

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of Canada Corporate Compensation & Benefits.

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More about this job

Responsibilities

Lead store performance by driving sales, profitability, productivity, and exceptional customer experiences while executing business plans and responding to local market needs. Develop and retain a high-performing team, oversee store operations and presentation, and foster an inclusive culture while representing the Coach brand.

Requirements

Requires 1–6 years of leadership experience in retail or service, with luxury or fashion experience considered an advantage; a combination of education and experience is accepted. Candidates should demonstrate strong people leadership, customer service, business and operational skills, communication, Microsoft Office and retail systems proficiency, fashion-market awareness, and flexibility to work varied schedules and perform physical store duties.

Skills

Retail Leadership
Sales Growth
Profitability Management
Customer Service
Clienteling
Team Coaching and Development
Recruiting and Retention
Inventory Management
Payroll Management
Loss Prevention
Visual Merchandising
Staffing and Scheduling
Business Planning
Microsoft Office
Retail Systems
Communication

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Parental Leave
Commuter Benefits
Disability Insurance
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Fashion Retail
Sales
Profitability
Productivity
Customer Experience
Clienteling
Business Planning
Team Leadership
Coaching
Talent Recruitment
Employee Retention
Inventory Management
Payroll
Loss Prevention
Visual Merchandising
Staff Scheduling
Microsoft Office
Labor Management Systems
Sales Reporting
Digital Engagement
Social Media
Market Trends
Vendor Relationships
Community Engagement
Inclusive Culture

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