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Added 1 min ago
Retail Assistant Store Manager
Fire & Flower Inc.
Victoria, BC
Build team commitment to high standards of service, exceeding customer expectations and leading by example.
Added 1 min ago
Commercial Concierge
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As a key member of the Commercial Property Management team, the Customer Service Coordinator will provide excellent customer service to tenants and guests at College Plaza; an office tower…
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Hiring Process Disclosure: This posting is for an existing vacancy. All applications are reviewed by a member of our Human Resources team. We do not use AI in the recruitment process.
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Store Associate
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Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
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Store Associate
Sherwin-Williams
Burnaby, BC
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
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Work effectively as a leader and team member within a multi-disciplinary and technical environment
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Bilingual Contact Center Rep II, Digital Services
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Customer Experience Associate
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Under the general direction of the Operations Manager, the Lead, Sales & Service Rep has direct impact on customer retention and financial results of the onsite business. Responsible for…

Coach

Temporary Sales Support Associate

Niagara-on-the-Lake, ON, Canada

$17.60-$22.00 · Part-time

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Job details

Pay: $17.60-$22.00
Job type: Part-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last - for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Key Responsibilities

Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
Serve as a brand ambassador internally and in the local market; support social media engagement.
Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish sales floor, and execute visual merchandising updates.
Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
Possesses current knowledge of fashion trends and competition in the marketplace.
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs - including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).  

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Base Pay Range

$17.60-$22.00

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of Canada Corporate Compensation & Benefits.

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More about this job

Responsibilities

Welcome and assist customers, provide personalized service, operate the point-of-sale system, and support sales through add-on recommendations and gift card promotion. Process shipments and transfers, maintain inventory and stockroom organization, replenish and merchandise the sales floor, and follow housekeeping and loss-prevention standards.

Requirements

Requires at least one year of retail experience, preferably in a luxury retail service environment, along with fashion-market awareness and familiarity with POS systems, basic computer tools, and store communication devices. Candidates should have strong customer-service and communication skills, attention to detail, organizational and multitasking abilities, schedule flexibility, and the ability to perform physical tasks including lifting up to 50 pounds occasionally.

Skills

Customer Service
Retail Sales
Point-of-Sale Operation
Cash Handling
Inventory Management
Shipment Processing
Stockroom Organization
Visual Merchandising
Product Replenishment
Communication
Organization
Attention to Detail
Multitasking
Loss Prevention
Fashion Trend Awareness
Social Media Engagement

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Parental Leave
Commuter Benefits
Disability Insurance
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Retail
Luxury Fashion
Customer Service
Sales Support
Point-of-Sale System
Mobile POS
Cash Handling
Gift Cards
Customer Information Capture
Social Media
Shipment Processing
Transfers
Inventory Management
Stockroom
Product Replenishment
Visual Merchandising
Loss Prevention
Housekeeping
Fashion Trends
Basic Computer Skills
iPad
Laptop
Internet
Walkie-Talkie
Price Sheets
Product Release Sheets

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