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Added 7 mins ago
PH
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Coast Capital Savings

Member Services Representative

Delta, BC, V4M 4C2, Canada

Starting Salary Range: $46,900.00 - $49,600.00 · Part-time

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Job details

Pay: Starting Salary Range: $46,900.00 - $49,600.00
Job type: Part-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Location(s): Tsawwassen Branch

Job Type: Part Time Regular

myWork Program: Office

Starting Salary Range: $46,900.00 - $49,600.00

Background Screening Requirement:

Enhanced Criminal Record Check
Credit Check
Identity Verification
Employment Verification
References

Job Purpose

On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do.

Accountabilities

Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values;
We build connection.
We act with courage.
We re-imagine.
Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.

Skills & Qualifications

To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities.

Communication – You have strong verbal English communication skills and are comfortable having sensitive conversations with members.
Active Listening – You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome.
Empathy – You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in.
Initiative – You don’t sit and wait for something to do. You see something that needs to be done, and do it.
Problem Solving – You find job satisfaction by identifying a member problem and work towards solving it with them.
Curiosity – You are a life-long learner who loves to grow their understanding of the financial world.
Advisory – You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization.
Adaptability – You happily handle whatever situation comes your way.
Motivation – You are a self-motivated, positive and are looking to grow your career in customer service and/or banking.
Integrity – You follow the documented process and do the right thing, every time. Even when no one is watching.

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.

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More about this job

Responsibilities

The Member Services Representative acts as the primary point of contact in the branch, providing financial advice and support to members. They are responsible for identifying member needs, promoting financial products, and ensuring a positive, secure banking experience.

Requirements

Candidates should possess strong verbal communication, active listening, and problem-solving skills with a positive, team-oriented attitude. The role requires the ability to handle sensitive conversations and a commitment to maintaining integrity and professional standards.

Skills

Communication
Active listening
Empathy
Initiative
Problem solving
Curiosity
Advisory
Adaptability
Motivation
Integrity
Customer service
Financial advice
Relationship building
Banking

Visa sponsorship

Not detected in the job text

Keywords

Member Services
Customer Service
Banking
Financial Advice
Relationship Management
Online Banking
Mobile Platforms
Financial Well-being
Counterfeit Detection
Branch Operations
Member Experience
Communication
Active Listening
Problem Solving
Integrity
Adaptability
Initiative
Advisory Services

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