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Added 5 mins ago
RL
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Coast Capital

Collections Officer (Fixed- Term 12 months)

Surrey, BC, Canada

Starting Salary Range: $65,800.00 - $79,000.00 · Contract

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Job details

Pay: Starting Salary Range: $65,800.00 - $79,000.00
Job type: Contract
Apply by: Dec 2, 2026
Experience: Minimum 2-3 Years of previous Collections experience required.
Posting language: English
Posted: Nov 2, 2026

Original job description

At Coast Capital, we’re not dreaming about a better future, we’re building one.

Part of the Coast Capital Savings Federal Credit Union family of brands, we’ve been unlocking financial opportunities that positively impact people and communities for more than 85 years. We believe that every Canadian deserves a financial partner who actually cares how things turn out and driven by our social purpose, we look at everything we do through the lens of how we can help our members, employees, and communities. We’re deeply committed to making our financial cooperative a great place to work - Coast Capital is a platinum member of Canada’s Best Managed Companies and one of Canada’s Most Admired Corporate Cultures.

Collections Officer (Fixed- Term 12 months)

Nov 2, 2026

Location(s): Help Headquarters

Job Type: Full Time Temporary

myWork Program: Hybrid

Starting Salary Range: $65,800.00 - $79,000.00

Background Screening Requirement:

Enhanced Criminal Record Check
Credit Check
Identity Verification
Employment Verification
References

Job Purpose

You are a master of conversation and like to help people who are struggling. By exercising sound judgment in balancing risk, you will effectively control delinquency and minimize potential losses to the auto and equipment finance group. Through these conversations, you will assess a situation, the restructuring of contracts, and the identification of higher risk and fraud accounts. Not only will you work in the present to assess and recommend repossession efforts, but you will also help with the future by making recommendations for changes to policy and procedures.

This is a hybrid role with weekly in-person attendance required at the corporate office in Surrey, BC. In-office requirements are subject to change based on business needs.

Accountabilities

Reviewing accounts regularly (daily and weekly) to keep delinquency to a minimum and manage repossession effectively.
Conducting prompt, courteous and persuasive telephone collection calls and following up on past-due accounts.
Negotiating a mutually acceptable remedy to the customer’s delinquent account.
Educating our customers on acceptable payment arrangements and the benefits of their account with Coast and their credit bureau.
Advising management of problematic accounts.
Accurately documenting all telephone calls and written correspondence using standard abbreviations or memos, as appropriate in the collection system.
Prepare and recommend payment amendments and coordinate the relative reporting.
Issuing appropriate notices and coordinating the preparation of documents required for seizure.

Skills & Qualifications

Minimum 2-3 Years of previous Collections experience required.
Excellent communication and negotiation skills, both written and verbal.
Team player with a high degree of flexibility and excellent organizational skills.
Solid working knowledge of Microsoft Office products (Word, Excel, Outlook).
Experience in the finance and leasing industry is considered an asset.
Fluency in French is considered an asset.

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.

Why join Coast Capital Savings?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

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More about this job

Responsibilities

Manage delinquent auto and equipment finance accounts through regular account reviews, persuasive collection calls, and negotiation of acceptable payment arrangements. Assess risk and potential fraud, recommend contract amendments or repossession, document account activity, issue notices, and advise management on problematic accounts.

Requirements

Requires a minimum of 2–3 years of collections experience, strong written and verbal communication and negotiation skills, flexibility, teamwork, and excellent organizational skills. Working knowledge of Microsoft Office is required; finance or leasing experience and French fluency are assets.

Skills

Collections
Communication
Negotiation
Risk Assessment
Delinquency Management
Repossession Management
Account Review
Contract Restructuring
Fraud Identification
Documentation
Organizational Skills
Teamwork
Microsoft Word
Microsoft Excel
Microsoft Outlook

Benefits

Customizable Benefits
Pension Plan
Retirement Savings Plan
Mortgage Financing Benefits
Auto Financing Benefits
Employee Recognition
Volunteer Donation Program

Visa sponsorship

Not detected in the job text

Keywords

Collections
Auto Finance
Equipment Finance
Delinquency Management
Collection Calls
Payment Arrangements
Contract Restructuring
Risk Assessment
Fraud Identification
Repossession
Seizure Notices
Payment Amendments
Credit Bureau
Account Documentation
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Finance
Leasing
Negotiation
Customer Communication
Enhanced Criminal Record Check
Credit Check
Identity Verification
Employment Verification

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