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Coast Hotels

Front Desk Agent

Victoria, BC, Canada

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Job details

Apply by: Nov 24, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities:

Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
Follows established procedures and policies when completing tasks
Receives, sorts and distributes incoming mail
Prepares and sends courier packages and ensures accurate billing and records
Orders office supplies and maintains inventory levels
Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
Demonstrates a customer service attitude with internal/external contacts
Provides basic data entry and transaction handling service for the Front Office
Inputs data accurately into the appropriate database
Produces statistics and reports on the data as per standard formats
Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
Other duties as required

Skills/Knowledge/Experience:

Minimum 1 year experience in similar position preferred
Secondary School Diploma
Advanced communication, interpersonal, and customer service skills
Technical aptitude
Beginner level in the use of MS Office Suite
Professional appearance and attitude
Bondable
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work a flexible schedule which includes evenings, weekends and some nights

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST !

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More about this job

Responsibilities

Provide guest service and administrative support, including check-in and check-out, responding to guest concerns, assisting groups and tours, and handling mail, courier packages, and office supplies. Process and verify data and payments, prepare reports, follow hotel procedures, and submit daily shift audits for review.

Requirements

A secondary school diploma is required, and at least one year of experience in a similar position is preferred. Candidates should have strong communication, interpersonal, and customer service skills, beginner-level Microsoft Office ability, a professional attitude, and availability for a flexible schedule that includes evenings, weekends, and some nights.

Skills

Customer Service
Guest Check-In and Check-Out
Guest Relations
Administrative Support
Communication
Interpersonal Skills
Data Entry
Transaction Processing
Cash Handling
Payment Processing
Microsoft Office
Inventory Management
Mail and Courier Handling
Report Preparation
Attention to Detail
Flexible Scheduling

Benefits

Competitive Wages
Employee Discounts
Training and Development
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hotel
Guest Services
Customer Service
Check-In
Check-Out
Guest Concerns
Group and Tour Arrivals
Luggage Storage
Administrative Support
Mail Distribution
Courier Packages
Office Supplies
Inventory
Data Entry
Database
Transaction Processing
Statistics and Reports
Room Rates
Payment Information
Credit Arrangements
Shift Audit
Cash Handling
Cheques
Credit Cards
Debit Cards
Microsoft Office

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