Front Desk Representative

Company Description

Coast Hotels is a hospitality brand known for its Refreshingly Local™ approach, offering guests a unique experience tailored to each destination. With a collection of over 49 distinctive hotels across Canada and the United States, Coast Hotels combines exceptional value, personalized service, and a deep connection to the local culture. Our properties prioritize guest satisfaction, while also providing added benefits through our innovative Coast Rewards loyalty program. We are committed to creating memorable guest experiences that reflect the unique spirit of each location.

Role Description

Coast Hotels is seeking a full-time Front Desk Representative for our on-site location in Canmore, AB. The Front Desk Representative will handle various duties including welcoming guests, managing reservations, answering inquiries, and providing exceptional customer service. Responsibilities also include maintaining the reception area, ensuring smooth check-in and check-out processes, and addressing guest concerns promptly and professionally to enhance the guest experience.

Qualifications

• Strong Customer Service and Communication skills to provide a welcoming and helpful experience for guests
• Proven ability in Receptionist Duties, including managing front desk operations and multitasking in a fast-paced environment
• Proficiency in Phone Etiquette and managing guest inquiries effectively
• Experience in handling Reservations and booking systems with accuracy
• Strong organizational and problem-solving skills
• Ability to work flexible shifts, including weekends and holidays
• Previous experience in the hospitality industry is an asset
• High school diploma or equivalent; additional relevant certifications are a plus