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Coast Hotels

Front Office Manager

Chilliwack, BC, Canada

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Job details

Apply by: Oct 10, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

Your next career move comes with travel perks. Enjoy exclusive Ambassador hotel discounts at Coast Hotels and APA Hotels while building your career with a company that invests in its people.

We're looking for a Front Office Manager who will provide leadership and direction for the Front Office team while ensuring exceptional guest experiences and operational excellence. You will contribute to the overall success of the hotel by managing front office operations, developing team members, and driving guest satisfaction at Coast Chilliwack Hotel by APA.

What Makes This Role Exciting?

Earn competitive wages and enjoy extended health and dental benefits.
Lead a high-impact department that shapes the guest experience.
Develop and mentor a successful team.
Influence hotel performance and service excellence.
Build a rewarding hospitality leadership career with Coast Hotels.

What You'll Do

Manage all Front Office operations and team members.
Recruit, train, develop, and coach employees.
Ensure exceptional guest service standards are maintained.
Monitor guest satisfaction and implement improvements.
Manage scheduling, labor costs, and departmental budgets.
Oversee reservations, cash handling, and daily reporting.
Resolve escalated guest concerns and service issues.
Collaborate with hotel departments to achieve operational objectives.
Ensure compliance with company policies and brand standards.
Perform other duties as assigned.

What You Bring

Previous Front Office leadership experience.
Strong leadership, coaching, and team-development skills.
Excellent communication and guest service abilities.
Strong business, organizational, and analytical skills.
Ability to make sound decisions in a fast-paced environment.
Experience with hotel systems and operational reporting.
Commitment to employee engagement and guest satisfaction.
Flexibility to support hotel operations as required.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST !

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More about this job

Responsibilities

The Front Office Manager will provide leadership and direction to the front office team to ensure operational excellence and high-quality guest experiences. Responsibilities include managing daily operations, overseeing staff development, handling budgets, and resolving guest service issues.

Requirements

The ideal candidate must have previous front office leadership experience and strong coaching and team-development skills. Proficiency in hotel systems, operational reporting, and the ability to make sound decisions in a fast-paced environment are required.

Skills

Leadership
Team management
Guest service
Operational management
Staff training
Budgeting
Scheduling
Conflict resolution
Communication
Analytical skills
Hotel systems
Reporting
Coaching
Recruitment
Policy compliance

Benefits

Extended health benefits
Dental benefits
Hotel discounts
Training and development
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Front Office Manager
Hospitality
Hotel Operations
Leadership
Guest Satisfaction
Team Development
Budget Management
Labor Costs
Reservations
Cash Handling
Reporting
Customer Service
Staff Training
Operational Excellence
Coast Hotels
APA Hotels

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