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Added 9 mins ago
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Coast Hotels

Front Office Supervisor

Calgary, AB, Canada

Apply by: Oct 9, 2026
Experience: 1-3 years of related experience in the hospitality industry
Posting language: English
Posted: Sep 30, 2026

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Original job description

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

The Front Office Supervisor will contribute to the overall success of the hotels by leading and maintaining Guest Services standards for the front office, by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions. This role requires availability across all operating hours of the property.

Responsibilities:

Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing guest concerns and requirements; looking for opportunities to exceed guest expectations; and escalating issues as necessary
Supervises front desk operations and handles administrative duties such as, performing check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and storing luggage
Reviews daily arrivals list and checks VIP notes and other special guest requests • Monitors the quality of work and provides feedback on the degree to which operational standards are met
Communicates goals to others, including team members, other Leaders, etc
Reviews departmental plan and performance on a quarterly basis to identify areas for improvement that would contribute to enhanced business performance and to identify opportunities that would support business growth
Other duties as required

Skills/Knowledge/Experience:

1-3 years of related experience in the hospitality industry
Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience
Excellent communication (written, oral English and listening), and customer service skills
Ability to lead and motivate others
Strong problem resolution skills and conflict resolution skills to resolve issues within a functional area
Aware of and understands how all areas of the business interact and how own area impacts and is impacted by other areas
Experience dealing with fast-paced customer-service environments
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work a flexible schedule, which includes evenings, weekends, holidays and some overnights

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST !

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More about this job

Responsibilities

The Front Office Supervisor leads front desk operations to ensure superior guest service standards and efficient daily administrative tasks. They are responsible for monitoring team performance, addressing guest concerns, and identifying opportunities for operational improvement.

Requirements

Candidates must have 1-3 years of hospitality experience and a Bachelor's Degree or Diploma in Hospitality. Strong communication, leadership, and problem-solving skills are required, along with the ability to work a flexible schedule including nights and weekends.

Skills

Customer service
Front desk operations
Leadership
Problem resolution
Conflict resolution
Communication
Administrative duties
Team management
Hospitality management
Guest relations

Benefits

Competitive wages
Benefits
Employee discounts
Training and development
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Office
Guest Services
Supervision
Customer Service
Check-in
Check-out
VIP services
Team Leadership
Conflict Resolution
Administrative
Operations Management
Guest Experience
Accountability

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