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Coast Hotels

Reservations Agent

Vancouver, BC, Canada

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Job details

Apply by: Nov 12, 2026
Experience: 1-2 years of related experience with at least 6 months in a customer service role
Posting language: English
Posted: Nov 4, 2026

Original job description

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate administrative support to Coast Hotels within the Central Reservations Department.

Responsibilities:

Acts as a key point of contact for Central Reservations, responding to and processing reservation inquiries by phone, e-mail and fax
Liaises with Ambassadors and guests to facilitate work outcomes and uses selling techniques to promote packages and achieve targeted room sales figures
Handles a variety of confidential administrative tasks such as processing guests’ personal information, and handling guest complaints and concerns
Drafts correspondence and coordinates related materials
Maintains accurate and organized files and records
Demonstrates a customer service attitude with ambassadors, as well as toward external vendors and contacts
Other duties as required

Skills/Knowledge/Experience:

Secondary School Diploma
1-2 years of related experience with at least 6 months in a customer service role
Proven ability to learn and operate new technologies
Advanced communication, interpersonal, and customer service skills
Some experience with conflict resolution required
Intermediate level in the use of MS Office Suite
Understands/speaks a different language is an asset
Knowledge of hotel reservation systems an asset
Previous experience in the hotel industry an asset
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work a flexible schedule which includes evenings, weekends and holidays
Able to work in our downtown Vancouver Office

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST !

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More about this job

Responsibilities

The Reservations Agent acts as a primary point of contact for processing reservation inquiries via phone, email, and fax while utilizing sales techniques to promote packages. Additionally, the role involves handling confidential administrative tasks, managing guest complaints, and maintaining accurate records.

Requirements

Candidates must possess a Secondary School Diploma and 1-2 years of related experience, including at least 6 months in a customer service role. Proficiency in MS Office Suite and the ability to work a flexible schedule including evenings, weekends, and holidays are required.

Skills

Customer service
Administrative support
Sales techniques
Conflict resolution
MS Office Suite
Communication
Interpersonal skills
Data entry
Record keeping
Hotel reservation systems

Benefits

Competitive wages
Benefits
Employee discounts
Training and development
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Customer Service
Sales
Administrative Support
Hotel Industry
MS Office Suite
Conflict Resolution
Data Management
Hospitality
Communication Skills
Interpersonal Skills
Record Keeping
Scheduling

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